AWS connect documentation change
Summary
Updated branding from 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
The changes are purely branding updates with no modifications to security configurations, callback mechanisms, or authentication processes. No vulnerabilities or security enhancements are mentioned.
Diff
diff --git a/connect/latest/adminguide/transfer-to-queue.md b/connect/latest/adminguide/transfer-to-queue.md index f35702af9..4b2b7eca0 100644 --- a//connect/latest/adminguide/transfer-to-queue.md +++ b//connect/latest/adminguide/transfer-to-queue.md @@ -9 +9 @@ DescriptionUse cases for this blockContact typesFlow typesHow to configure this -# Flow block in Amazon Connect: Transfer to queue +# Flow block in Connect Customer: Transfer to queue @@ -21 +21 @@ The functionality of this block depends on where it is used: - * When used in a callback scenario, Amazon Connect calls the agent first. After the agent accepts the call in the CCP, Amazon Connect calls the customer. + * When used in a callback scenario, Connect Customer calls the agent first. After the agent accepts the call in the CCP, Connect Customer calls the customer. @@ -72 +72 @@ Transfer to queue flow | Yes -You can configure the **Transfer to queue** block using the Amazon Connect admin website. Or you can use the Amazon Connect Flow language. Depending on the use case you use one of the following actions: +You can configure the **Transfer to queue** block using the Connect Customer admin website. Or you can use the Connect Customer Flow language. Depending on the use case you use one of the following actions: @@ -183 +183 @@ The following properties are available under the **Transfer to Callback** tab: - * **Maximum number of retries** : If this were set to 1, then Amazon Connect would try to callback the customer at most two times: the initial callback, and 1 retry. + * **Maximum number of retries** : If this were set to 1, then Connect Customer would try to callback the customer at most two times: the initial callback, and 1 retry. @@ -197 +197 @@ If you want to specify the **Set working queue** property, you need to add a **S -If you don't set a working queue, Amazon Connect uses the queue that was set previously in the flow. +If you don't set a working queue, Connect Customer uses the queue that was set previously in the flow. @@ -215 +215 @@ Following are additional options for how you can configure your callback creatio - * **Caller ID number to display** : Specify the phone number that appears to customers when they receive the callback. You can choose **Set manually** to select from drop-down list of claimed phone numbers in your Amazon Connect instance, or **Set dynamically** based on contact attributes. The attribute value must be a valid phone number claimed in your Amazon Connect instance. This caller ID takes precedence over the outbound phone number configured on the queue. + * **Caller ID number to display** : Specify the phone number that appears to customers when they receive the callback. You can choose **Set manually** to select from drop-down list of claimed phone numbers in your Connect Customer instance, or **Set dynamically** based on contact attributes. The attribute value must be a valid phone number claimed in your Connect Customer instance. This caller ID takes precedence over the outbound phone number configured on the queue. @@ -257 +257 @@ When the Transfer to queue block runs, it checks the queue capacity to determine -Amazon Connect includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see [Sample flows in Amazon Connect](./contact-flow-samples.html). Following are topics that describe the sample flows which include this block. +Connect Customer includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see [Sample flows in Connect Customer](./contact-flow-samples.html). Following are topics that describe the sample flows which include this block. @@ -259 +259 @@ Amazon Connect includes a set of sample flows. For instructions that explain how - * [Sample queue configurations flow in Amazon Connect](./sample-queue-configurations.html) + * [Sample queue configurations flow in Connect Customer](./sample-queue-configurations.html) @@ -261 +261 @@ Amazon Connect includes a set of sample flows. For instructions that explain how - * [Sample customer queue priority flow in Amazon Connect](./sample-customer-queue-priority.html) + * [Sample customer queue priority flow in Connect Customer](./sample-customer-queue-priority.html) @@ -263 +263 @@ Amazon Connect includes a set of sample flows. For instructions that explain how - * [Sample queued callback flow in Amazon Connect](./sample-queued-callback.html) + * [Sample queued callback flow in Connect Customer](./sample-queued-callback.html) @@ -272 +272 @@ See the following topics to learn more about the transferring contacts to a queu - * [Set up a flow to manage contacts in a queue in Amazon Connect](./queue-to-queue-transfer.html) + * [Set up a flow to manage contacts in a queue in Connect Customer](./queue-to-queue-transfer.html) @@ -274 +274 @@ See the following topics to learn more about the transferring contacts to a queu - * [Set up queued callback by creating flows, queues, and routing profiles in Amazon Connect](./setup-queued-cb.html) + * [Set up queued callback by creating flows, queues, and routing profiles in Connect Customer](./setup-queued-cb.html) @@ -276 +276 @@ See the following topics to learn more about the transferring contacts to a queu - * [Queued callbacks in real-time metrics in Amazon Connect](./about-queued-callbacks.html) + * [Queued callbacks in real-time metrics in Connect Customer](./about-queued-callbacks.html)