AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
This change appears to be a branding update without any modifications to security-related content. The core security information about agent permissions and CCP access remains unchanged. No vulnerabilities or security improvements are mentioned.
Diff
diff --git a/connect/latest/adminguide/transfer-to-agent.md b/connect/latest/adminguide/transfer-to-agent.md index 88fcd877b..5a5bc818c 100644 --- a//connect/latest/adminguide/transfer-to-agent.md +++ b//connect/latest/adminguide/transfer-to-agent.md @@ -9 +9 @@ Use contact attributes to route contacts to a specific agent -# Transfer contacts to a specific agent in Amazon Connect +# Transfer contacts to a specific agent in Connect Customer @@ -45 +45 @@ Agent queues enable you to route contacts directly to a specific agent. Followin -A queue is created for all users in your Amazon Connect instance, but only users who are assigned permissions to use the Contact Control Panel (CCP) can use it to receive contacts. The Agent and Admin security profiles are the only default security profiles that include permissions to use the CCP. If you route a contact to someone who doesn't have these permissions, the contact can never be handled. +A queue is created for all users in your Connect Customer instance, but only users who are assigned permissions to use the Contact Control Panel (CCP) can use it to receive contacts. The Agent and Admin security profiles are the only default security profiles that include permissions to use the CCP. If you route a contact to someone who doesn't have these permissions, the contact can never be handled. @@ -49 +49 @@ A queue is created for all users in your Amazon Connect instance, but only users - 1. In Amazon Connect, choose **Routing** , **Contact flows**. + 1. In Connect Customer, choose **Routing** , **Contact flows**. @@ -80 +80 @@ To determine the user ID for an agent so that you can use the value as an attrib - 2. In Amazon Connect, in the navigation menu, choose **Users** , **User management** , and then select an agent. Monitor the content of the **Network** tab. In the **Name** list, choose the GUID. + 2. In Connect Customer, in the navigation menu, choose **Users** , **User management** , and then select an agent. Monitor the content of the **Network** tab. In the **Name** list, choose the GUID. @@ -88 +88 @@ To determine the user ID for an agent so that you can use the value as an attrib - * Find the user ID for an agent by using [Amazon Connect agent event streams](./agent-event-streams.html). The agent events, which are included in the agent event data stream, include the agent ARN. The user ID is included in the agent ARN after **`agent/`**. + * Find the user ID for an agent by using [Connect Customer agent event streams](./agent-event-streams.html). The agent events, which are included in the agent event data stream, include the agent ARN. The user ID is included in the agent ARN after **`agent/`**.