AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the documentation. Updated product references, API names, console references, and compliance statements to reflect the new naming convention.
Security assessment
The changes are purely branding/nomenclature updates without any modifications to security protocols, vulnerabilities, or features. Compliance statements (GDPR, SOC, PCI, etc.) remain identical except for the product name. IAM permission references are updated terminologically but contain no substantive security changes.
Diff
diff --git a/connect/latest/adminguide/tasks.md b/connect/latest/adminguide/tasks.md index 969b9df7a..6bbd25f51 100644 --- a//connect/latest/adminguide/tasks.md +++ b//connect/latest/adminguide/tasks.md @@ -9 +9 @@ What is a task?How to create tasksSupported flow typesSupported contact blocksLi -# The task channel in Amazon Connect +# The task channel in Connect Customer @@ -11 +11 @@ What is a task?How to create tasksSupported flow typesSupported contact blocksLi -Amazon Connect Tasks allows you to prioritize, assign, track, and even automate tasks across the disparate tools agents use to support customers. For example, using Tasks you can: +Connect Customer Tasks allows you to prioritize, assign, track, and even automate tasks across the disparate tools agents use to support customers. For example, using Tasks you can: @@ -22 +22 @@ Amazon Connect Tasks allows you to prioritize, assign, track, and even automate -Currently, Amazon Connect Tasks can be used in compliance with [GDPR](https://aws.amazon.com/compliance/gdpr-center) and is approved for SOC, PCI, HITRUST, ISO, and HIPAA. +Currently, Connect Customer Tasks can be used in compliance with [GDPR](https://aws.amazon.com/compliance/gdpr-center) and is approved for SOC, PCI, HITRUST, ISO, and HIPAA. @@ -26 +26 @@ Currently, Amazon Connect Tasks can be used in compliance with [GDPR](https://aw -In a business a _task_ is a unit of work that an agent must complete. This includes work that may have originated in external applications. In Amazon Connect this unit of work is a contact. It's routed, prioritized, assigned, and tracked just like a voice or chat contact. Everything that is applicable to a voice or chat contact is also applicable to a task contact. +In a business a _task_ is a unit of work that an agent must complete. This includes work that may have originated in external applications. In Connect Customer this unit of work is a contact. It's routed, prioritized, assigned, and tracked just like a voice or chat contact. Everything that is applicable to a voice or chat contact is also applicable to a task contact. @@ -34 +34 @@ Agents handle tasks in their Contact Control Panel (CCP), again just like any ot -Amazon Connect provides different ways for you to create tasks: +Connect Customer provides different ways for you to create tasks: @@ -38 +38 @@ Amazon Connect provides different ways for you to create tasks: -For example, you can configure a rule in Amazon Connect to automatically create a task when a new case is created in Salesforce. +For example, you can configure a rule in Connect Customer to automatically create a task when a new case is created in Salesforce. @@ -40 +40 @@ For example, you can configure a rule in Amazon Connect to automatically create -For more information, see [Set up application integration to create tasks in Amazon Connect](./integrate-external-apps-tasks.html) and [Create rules that generate tasks for third-party integrations in Amazon Connect](./add-rules-task-creation.html). +For more information, see [Set up application integration to create tasks in Connect Customer](./integrate-external-apps-tasks.html) and [Create rules that generate tasks for third-party integrations in Connect Customer](./add-rules-task-creation.html). @@ -42 +42 @@ For more information, see [Set up application integration to create tasks in Ama - 2. You can integrate with your homegrown or business-specific applications to create tasks using Amazon Connect APIs. + 2. You can integrate with your homegrown or business-specific applications to create tasks using Connect Customer APIs. @@ -52 +52 @@ For example, agents can create tasks to ensure follow up work is not forgotten, -For more information, see [Test voice, chat, and task experiences in Amazon Connect](./chat-testing.html). +For more information, see [Test voice, chat, and task experiences in Connect Customer](./chat-testing.html). @@ -57 +57 @@ For more information, see [Test voice, chat, and task experiences in Amazon Conn -For more information on getting started with tasks, see [Set up tasks in Amazon Connect](./concepts-getting-started-tasks.html). +For more information on getting started with tasks, see [Set up tasks in Connect Customer](./concepts-getting-started-tasks.html). @@ -170 +170 @@ When you use `PreviousContactID` or `RelatedContactID` to create tasks, note the -You can specify only `PreviousContactID` or `RelatedContactID` in a request body, but not both. If you do specify both, Amazon Connect returns an `InvalidRequestException` error with a 400 status code. +You can specify only `PreviousContactID` or `RelatedContactID` in a request body, but not both. If you do specify both, Connect Customer returns an `InvalidRequestException` error with a 400 status code. @@ -176 +176 @@ For information about how `PreviousContactID` and `RelatedContactId` are modeled -While agents are **actively working on a task** , the **Number pad** appears on the Contact Control Panel (CCP). If they make an outbound call using the Number pad, the call is automatically linked to the task. Amazon Connect links the task and outbound call by using the `relatedContactID` parameter. +While agents are **actively working on a task** , the **Number pad** appears on the Contact Control Panel (CCP). If they make an outbound call using the Number pad, the call is automatically linked to the task. Connect Customer links the task and outbound call by using the `relatedContactID` parameter. @@ -192 +192 @@ The following image of the Properties page of the **Create task** block shows th -Agents who create tasks through CCP automatically have their agent resource ARN added onto the contact record as a [segment attribute](./connect-attrib-list.html#attribs-segment-attributes) called `CreatedByUser`. This attribute enables you to track the originating agent for a task. However, you can't access `CreatedByUser` by using the Amazon Connect admin website; instead use the [DescribeContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribeContact.html) API. +Agents who create tasks through CCP automatically have their agent resource ARN added onto the contact record as a [segment attribute](./connect-attrib-list.html#attribs-segment-attributes) called `CreatedByUser`. This attribute enables you to track the originating agent for a task. However, you can't access `CreatedByUser` by using the Connect Customer admin website; instead use the [DescribeContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribeContact.html) API. @@ -208 +208 @@ Developers can specify the `assignmentType` on the [StartTaskContact](https://do -If your organization is using custom [IAM](https://docs.aws.amazon.com/IAM/latest/UserGuide/introduction.html) policies to manage access to the Amazon Connect console, make sure users have the appropriate permissions to set up applications for task creation. For a list of required permissions, see [Tasks page](./security-iam-amazon-connect-permissions.html#tasks-page). +If your organization is using custom [IAM](https://docs.aws.amazon.com/IAM/latest/UserGuide/introduction.html) policies to manage access to the Connect Customer console, make sure users have the appropriate permissions to set up applications for task creation. For a list of required permissions, see [Tasks page](./security-iam-amazon-connect-permissions.html#tasks-page). @@ -326 +326 @@ When task is scheduled for a future date and time, **Contact Summary** also disp - * [Amazon Connect feature specifications](./feature-limits.html) + * [Connect Customer feature specifications](./feature-limits.html) @@ -332 +332 @@ When task is scheduled for a future date and time, **Contact Summary** also disp - * [Transfer a task to another agent or queue in the Amazon Connect Contact Control Panel (CCP)](./transfer-task.html) + * [Transfer a task to another agent or queue in the Connect Customer Contact Control Panel (CCP)](./transfer-task.html)