AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
Changes are purely branding updates replacing 'Amazon Connect' with 'Connect Customer'. No modifications to security functionality, access control mechanisms, or vulnerability descriptions were made. The security content about tag-based access controls remains unchanged.
Diff
diff --git a/connect/latest/adminguide/tag-based-access-control-performance-evaluations.md b/connect/latest/adminguide/tag-based-access-control-performance-evaluations.md index 179fe53c8..599d90eed 100644 --- a//connect/latest/adminguide/tag-based-access-control-performance-evaluations.md +++ b//connect/latest/adminguide/tag-based-access-control-performance-evaluations.md @@ -11 +11 @@ Tagging evaluation formsTag inheritance from evaluation forms to evaluationsSet -Amazon Connect enables businesses to restrict access to specific performance evaluation forms, preventing unauthorized access to evaluation form templates and completed evaluations. Businesses can provide managers access to modify or use only the evaluation form templates that are relevant to their business line or function, improving security and making it easier for managers to select the right form while completing evaluations. Additionally, both managers and agents can be restricted from viewing certain completed evaluations. For example, you can restrict agents from viewing test evaluations filled with a form template that is yet to be finalized. +Connect Customer enables businesses to restrict access to specific performance evaluation forms, preventing unauthorized access to evaluation form templates and completed evaluations. Businesses can provide managers access to modify or use only the evaluation form templates that are relevant to their business line or function, improving security and making it easier for managers to select the right form while completing evaluations. Additionally, both managers and agents can be restricted from viewing certain completed evaluations. For example, you can restrict agents from viewing test evaluations filled with a form template that is yet to be finalized. @@ -13 +13 @@ Amazon Connect enables businesses to restrict access to specific performance eva -You can start by tagging evaluation forms, for example "Department: New customer". When you tag an evaluation form, all subsequent evaluations filled with the evaluation form also carry the same tag. You can then enable tag-based access controls to evaluation forms and evaluations within the security profiles of users for whom you wish to restrict access to specific evaluation forms and evaluations. Once tag-based-access control on evaluation forms is enabled, users will be able to modify only specific evaluation forms on the **Evaluation forms** page. On Contact Search, users will only be able to search for evaluation forms for which they have access, and use the evaluation forms to start evaluations. Similarly within Amazon Connect **Dashboards** , users will only be able to view aggregated scores for evaluation forms for which they have access. Tag-based access control on evaluations restricts users to only be able to view specific evaluations on the **Contact Details** page. For example, if a specific evaluation should only be visible to certain personas, such as fraud investigation, then you can restrict agents from viewing those evaluations on the Contact Details page. +You can start by tagging evaluation forms, for example "Department: New customer". When you tag an evaluation form, all subsequent evaluations filled with the evaluation form also carry the same tag. You can then enable tag-based access controls to evaluation forms and evaluations within the security profiles of users for whom you wish to restrict access to specific evaluation forms and evaluations. Once tag-based-access control on evaluation forms is enabled, users will be able to modify only specific evaluation forms on the **Evaluation forms** page. On Contact Search, users will only be able to search for evaluation forms for which they have access, and use the evaluation forms to start evaluations. Similarly within Connect Customer **Dashboards** , users will only be able to view aggregated scores for evaluation forms for which they have access. Tag-based access control on evaluations restricts users to only be able to view specific evaluations on the **Contact Details** page. For example, if a specific evaluation should only be visible to certain personas, such as fraud investigation, then you can restrict agents from viewing those evaluations on the Contact Details page. @@ -30 +30 @@ You can tag evaluation forms while creating a new evaluation form, or by updatin - * If you have one security profile with tag-based-access control enabled on an evaluation forms, then evaluation form tags from your security profile will be added automatically while creating evaluation forms through the Amazon Connect UI. You will not be able to update tags on evaluation forms in this scenario. + * If you have one security profile with tag-based-access control enabled on an evaluation forms, then evaluation form tags from your security profile will be added automatically while creating evaluation forms through the Connect Customer UI. You will not be able to update tags on evaluation forms in this scenario. @@ -69 +69 @@ Tag changes are applied immediately to all versions of the form. Updating tags d -While creating an evaluation from the Amazon Connect UI, the tags from the evaluation form are copied over to the evaluation upon creation. For example, if the evaluation form is tagged as "Department: Sales" then the evaluation created with this evaluation will also carry the same tag. If the evaluation form contains multiple tags (Department: Sales, Product: Dishwasher) then those will also be carried over to the evaluation provided you have access to create an evaluation with those tags (discussed in more detail in the next section). +While creating an evaluation from the Connect Customer UI, the tags from the evaluation form are copied over to the evaluation upon creation. For example, if the evaluation form is tagged as "Department: Sales" then the evaluation created with this evaluation will also carry the same tag. If the evaluation form contains multiple tags (Department: Sales, Product: Dishwasher) then those will also be carried over to the evaluation provided you have access to create an evaluation with those tags (discussed in more detail in the next section). @@ -77 +77 @@ Tags are copied over only to new evaluations. If you have existing evaluations, - 1. Login to **Amazon Connect** with a user profile that has access to **Security Profiles - View** and **Edit** permissions. + 1. Login to **Connect Customer** with a user profile that has access to **Security Profiles - View** and **Edit** permissions.