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AWS connect documentation change

Service: connect · 2026-05-10 · Documentation low

File: connect/latest/adminguide/steps-integrate-cp-salesforce-servicenow.md

Summary

Renamed 'Amazon Connect' to 'Connect Customer' throughout the document including titles, headings, and content. Updated references to console pages and images.

Security assessment

The changes are purely branding/naming updates replacing 'Amazon Connect' with 'Connect Customer'. No security vulnerabilities, security features, or security-related content was added, modified, or removed.

Diff

diff --git a/connect/latest/adminguide/steps-integrate-cp-salesforce-servicenow.md b/connect/latest/adminguide/steps-integrate-cp-salesforce-servicenow.md
index 17fdaf385..b42379cc3 100644
--- a//connect/latest/adminguide/steps-integrate-cp-salesforce-servicenow.md
+++ b//connect/latest/adminguide/steps-integrate-cp-salesforce-servicenow.md
@@ -7 +7 @@
-Set up the connection in Amazon Connect and Salesforce, ServiceNow, Marketo, or Zendesk
+Set up the connection in Connect Customer and Salesforce, ServiceNow, Marketo, or Zendesk
@@ -9 +9 @@ Set up the connection in Amazon Connect and Salesforce, ServiceNow, Marketo, or
-# Set up Amazon Connect integration with Salesforce, ServiceNow, Marketo, or Zendesk
+# Set up Connect Customer integration with Salesforce, ServiceNow, Marketo, or Zendesk
@@ -11 +11 @@ Set up the connection in Amazon Connect and Salesforce, ServiceNow, Marketo, or
-To provide periodic updates to Amazon Connect Customer Profiles, you can integrate with Salesforce, ServiceNow, Marketo, or Zendesk using Amazon AppFlow. You first set up the connection in Amazon Connect and the application of your choice, and then verify the integration.
+To provide periodic updates to Connect Customer Customer Profiles, you can integrate with Salesforce, ServiceNow, Marketo, or Zendesk using Amazon AppFlow. You first set up the connection in Connect Customer and the application of your choice, and then verify the integration.
@@ -13 +13 @@ To provide periodic updates to Amazon Connect Customer Profiles, you can integra
-## Set up the connection in Amazon Connect and Salesforce, ServiceNow, Marketo, or Zendesk
+## Set up the connection in Connect Customer and Salesforce, ServiceNow, Marketo, or Zendesk
@@ -15 +15 @@ To provide periodic updates to Amazon Connect Customer Profiles, you can integra
-  1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/).
+  1. Open the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/).
@@ -17 +17 @@ To provide periodic updates to Amazon Connect Customer Profiles, you can integra
-  2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Amazon Connect URL. The following image shows the **Amazon Connect virtual contact center instances** page, with a box around the instance alias.
+  2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Connect Customer URL. The following image shows the **Connect Customer virtual contact center instances** page, with a box around the instance alias.
@@ -19 +19 @@ To provide periodic updates to Amazon Connect Customer Profiles, you can integra
-![The Amazon Connect virtual contact center instances page, the instance alias.](/images/connect/latest/adminguide/images/instance.png)
+![The Connect Customer virtual contact center instances page, the instance alias.](/images/connect/latest/adminguide/images/instance.png)
@@ -64 +64 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please
-Set up integration for Amazon Connect Cases
+Set up integration for Connect Customer Cases