AWS connect medium security documentation change
Summary
Updated branding from 'Amazon Connect' to 'Connect Customer'. Added clarification about upcoming browser security restrictions (Local Network Access) affecting screen recording functionality.
Security assessment
Addresses upcoming browser security changes (LNA restrictions) that will block screen recording functionality. Provides enterprise policy solution (LoopbackNetworkAllowedForUrls) to maintain functionality, directly related to network security configurations.
Diff
diff --git a/connect/latest/adminguide/sr-system-req.md b/connect/latest/adminguide/sr-system-req.md index b51888618..631d7244a 100644 --- a//connect/latest/adminguide/sr-system-req.md +++ b//connect/latest/adminguide/sr-system-req.md @@ -9 +9 @@ System requirementsNetwork requirementsBrowser enterprise policy for local netwo -# System and network requirements for screen recording in Amazon Connect +# System and network requirements for screen recording in Connect Customer @@ -41 +41 @@ When Windows multi-session configuration is enabled allowing multiple agents to - * **Port used for screen recording** : The Amazon Connect Client Application communicates with the CCP through a local websocket on port 5431 (on Windows) and 25431 (on Chrome OS). + * **Port used for screen recording** : The Connect Customer Client Application communicates with the CCP through a local websocket on port 5431 (on Windows) and 25431 (on Chrome OS). @@ -53 +53 @@ When Windows multi-session configuration is enabled allowing multiple agents to - * In Windows, the Amazon Connect Client is the combination of the Amazon.Connect.Client.Service background process and Amazon.Connect.Client.RecordingSession. + * In Windows, the Connect Customer Client is the combination of the Amazon.Connect.Client.Service background process and Amazon.Connect.Client.RecordingSession. @@ -55 +55 @@ When Windows multi-session configuration is enabled allowing multiple agents to - * In ChromeOS, the Amazon Connect Client is the combination of Isolated Web App and Browser extension. + * In ChromeOS, the Connect Customer Client is the combination of Isolated Web App and Browser extension. @@ -62 +62 @@ When Windows multi-session configuration is enabled allowing multiple agents to -Starting with Google Chrome version 147 (released April 7, 2026) and Microsoft Edge version 147 (released April 10, 2026), Chromium-based browsers enforce Local Network Access (LNA) restrictions on WebSocket connections. This restriction blocks the local WebSocket connection between the Contact Control Panel and the Amazon Connect Client Application, causing screen recordings to fail. +Starting with Google Chrome version 147 (released April 7, 2026) and Microsoft Edge version 147 (released April 10, 2026), Chromium-based browsers enforce Local Network Access (LNA) restrictions on WebSocket connections. This restriction blocks the local WebSocket connection between the Contact Control Panel and the Connect Customer Client Application, causing screen recordings to fail. @@ -64 +64 @@ Starting with Google Chrome version 147 (released April 7, 2026) and Microsoft E -To ensure screen recording works on Chrome 147 or later and Edge 147 or later, deploy the **LoopbackNetworkAllowedForUrls** enterprise policy to your agents' workstations. This policy pre-grants loopback network access permission for your Contact Control Panel domain, so agents are not blocked or prompted. Configure this policy with your Amazon Connect Contact Control Panel URL. Example policy value: `[*.]my.connect.aws` +To ensure screen recording works on Chrome 147 or later and Edge 147 or later, deploy the **LoopbackNetworkAllowedForUrls** enterprise policy to your agents' workstations. This policy pre-grants loopback network access permission for your Contact Control Panel domain, so agents are not blocked or prompted. Configure this policy with your Connect Customer Contact Control Panel URL. Example policy value: `[*.]my.connect.aws` @@ -87 +87 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Amazon Connect Client Application +Connect Customer Client Application