AWS connect documentation change
Summary
Replaced all 'Amazon Connect' references with 'Connect Customer' throughout the document. Updated terminology in call quality analysis sections and connectivity validation instructions.
Security assessment
Changes are limited to branding/naming conventions without introducing security content. Technical details about QualityMetrics and network diagnostics remain unchanged.
Diff
diff --git a/connect/latest/adminguide/sop-audio-qa.md b/connect/latest/adminguide/sop-audio-qa.md index 04e4d2611..ed1603c20 100644 --- a//connect/latest/adminguide/sop-audio-qa.md +++ b//connect/latest/adminguide/sop-audio-qa.md @@ -15 +15 @@ The topics and content in this section are for IT administrators who have experi -You also need to be familiar with how to access data in an Amazon Connect contact record. +You also need to be familiar with how to access data in an Connect Customer contact record. @@ -19 +19 @@ You also need to be familiar with how to access data in an Amazon Connect contac -Amazon Connect provides QualityMetrics in the contact record for each connected call. +Connect Customer provides QualityMetrics in the contact record for each connected call. @@ -41 +41 @@ QualityMetrics is also a sub-section of the [QualityMetrics](./ctr-data-model.ht -QualityMetrics is not available by using the Amazon Connect admin website to view the contact record. +QualityMetrics is not available by using the Connect Customer admin website to view the contact record. @@ -47 +47 @@ QualityMetrics is not part of EventBridge events. -Following is a list of common symptoms that indicate call quality issues on a participant media connection. You can observe these symptoms on a Amazon Connect call recording on the participant channel. +Following is a list of common symptoms that indicate call quality issues on a participant media connection. You can observe these symptoms on a Connect Customer call recording on the participant channel. @@ -96 +96 @@ We recommend using [QualityMetrics](./ctr-data-model.html#ctr-qualitymetrics) da - * Is an entity forwarding calls to Amazon Connect? If so, does the audio quality issue occur in case of direct dials to Amazon Connect without the call quality issue. + * Is an entity forwarding calls to Connect Customer? If so, does the audio quality issue occur in case of direct dials to Connect Customer without the call quality issue. @@ -103 +103 @@ We recommend using [QualityMetrics](./ctr-data-model.html#ctr-qualitymetrics) da -Amazon Connect provides [QualityMetrics](./ctr-data-model.html#ctr-qualitymetrics) in the contact record for each connected call. Use the metrics help you to identify the source of the issue. +Connect Customer provides [QualityMetrics](./ctr-data-model.html#ctr-qualitymetrics) in the contact record for each connected call. Use the metrics help you to identify the source of the issue. @@ -124 +124 @@ The following list explains the potential values for `PotentialQualityIssues` an - * This can occur in the path the packets traverse the network between the participant and the Amazon Connect endpoint which could be due to a bad/poor network, congestion in network, constrained network bandwidth. + * This can occur in the path the packets traverse the network between the participant and the Connect Customer endpoint which could be due to a bad/poor network, congestion in network, constrained network bandwidth. @@ -138 +138 @@ The following list explains the potential values for `PotentialQualityIssues` an - * `HighRoundTripTime`: This is the time it takes for a packet to travel through an IP network, from a sending endpoint to a receiving endpoint and back, not including the processing time at its destination. High RTT results in callers experiencing noticeable delays (speech overlap) on the call. RoundTripTime (RTT) is the estimated network round trip time between the participant's device and Amazon Connect endpoint. + * `HighRoundTripTime`: This is the time it takes for a packet to travel through an IP network, from a sending endpoint to a receiving endpoint and back, not including the processing time at its destination. High RTT results in callers experiencing noticeable delays (speech overlap) on the call. RoundTripTime (RTT) is the estimated network round trip time between the participant's device and Connect Customer endpoint. @@ -146 +146 @@ The following list explains the potential values for `PotentialQualityIssues` an - * If the agent's physical location is distant from the AWS Region of the Amazon Connect instance, it results in an increase to RoundTripTime adding latency. + * If the agent's physical location is distant from the AWS Region of the Connect Customer instance, it results in an increase to RoundTripTime adding latency. @@ -170 +170 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Validate connectivity to Amazon Connect +Validate connectivity to Connect Customer