AWS connect documentation change
Summary
Updated branding from 'Amazon Connect' to 'Connect Customer' throughout the document and API references
Security assessment
Changes are limited to branding terminology updates without modifying security permissions, features, or vulnerability documentation. Security profile references remain unchanged.
Diff
diff --git a/connect/latest/adminguide/show-view-block.md b/connect/latest/adminguide/show-view-block.md index 43ee75c59..6b018e9f7 100644 --- a//connect/latest/adminguide/show-view-block.md +++ b//connect/latest/adminguide/show-view-block.md @@ -9 +9 @@ DescriptionUse cases for this blockContact typesFlow typesHow to configure this -# Flow block in Amazon Connect: Show view +# Flow block in Connect Customer: Show view @@ -17 +17 @@ This topic defines the flow block to create step-by-step workflow guides to help - * Create [step-by-step guides](./step-by-step-guided-experiences.html) for agents who are using the Amazon Connect agent workspace. These guides are workflows that provide your agents with instructions to help them interact consistently with your customers. + * Create [step-by-step guides](./step-by-step-guided-experiences.html) for agents who are using the Connect Customer agent workspace. These guides are workflows that provide your agents with instructions to help them interact consistently with your customers. @@ -78 +78 @@ Transfer to queue flow | No -You can configure the **Show view** block by using the Amazon Connect admin website or by using the [ShowView](https://docs.aws.amazon.com/connect/latest/APIReference/participant-actions-showview.html) action in the Amazon Connect Flow language. +You can configure the **Show view** block by using the Connect Customer admin website or by using the [ShowView](https://docs.aws.amazon.com/connect/latest/APIReference/participant-actions-showview.html) action in the Connect Customer Flow language. @@ -103 +103 @@ You can configure the **Show view** block by using the Amazon Connect admin webs -Amazon Connect includes a set of views that you can add your agent's workspace. You specify the view in the **View** box, as shown in the following image: +Connect Customer includes a set of views that you can add your agent's workspace. You specify the view in the **View** box, as shown in the following image: @@ -107 +107 @@ Amazon Connect includes a set of views that you can add your agent's workspace. -Following is a brief description of these AWS managed views. For detailed information about each one, see [Set up AWS managed views for an agent's workspace in Amazon Connect](./view-resources-managed-view.html). Customer-managed views are also supported. For more information, see the [Customer-managed views](https://d3irlmavjxd3d8.cloudfront.net/?path=/docs/customer-managed-views-customer-managed-views--page) documentation. +Following is a brief description of these AWS managed views. For detailed information about each one, see [Set up AWS managed views for an agent's workspace in Connect Customer](./view-resources-managed-view.html). Customer-managed views are also supported. For more information, see the [Customer-managed views](https://d3irlmavjxd3d8.cloudfront.net/?path=/docs/customer-managed-views-customer-managed-views--page) documentation. @@ -338 +338 @@ Assign the following security profile permission to managers and business analys -For information about how to add more permissions to an existing security profile, see [Update security profiles in Amazon Connect](./update-security-profiles.html). +For information about how to add more permissions to an existing security profile, see [Update security profiles in Connect Customer](./update-security-profiles.html). @@ -374 +374 @@ A contact is routed down the **Error** branch in the following situations: - * Amazon Connect is unable to capture the user action on a View UI component in the agent workspace. This might be due to an intermittent network issue or an issue on the media-service side. + * Connect Customer is unable to capture the user action on a View UI component in the agent workspace. This might be due to an intermittent network issue or an issue on the media-service side. @@ -381 +381 @@ A contact is routed down the **Error** branch in the following situations: -Amazon Connect flow logs provide you with real-time details about events in your flow as customers interact with it. For more information, see [Use flow logs to track events in Amazon Connect flows](./about-contact-flow-logs.html). +Connect Customer flow logs provide you with real-time details about events in your flow as customers interact with it. For more information, see [Use flow logs to track events in Connect Customer flows](./about-contact-flow-logs.html). @@ -450 +450 @@ See the following topics to learn more about step-by-step guides and Views. - * [Step-by-step Guides to set up your Amazon Connect agent workspace](./step-by-step-guided-experiences.html) + * [Step-by-step Guides to set up your Connect Customer agent workspace](./step-by-step-guided-experiences.html) @@ -462 +462 @@ See the following topics to learn more about step-by-step guides and Views. - * [View actions](https://docs.aws.amazon.com/connect/latest/APIReference/view-api.html) in the _Amazon Connect API Reference_. + * [View actions](https://docs.aws.amazon.com/connect/latest/APIReference/view-api.html) in the _Connect Customer API Reference_.