AWS connect documentation change
Summary
Updated terminology from 'Amazon Connect' to 'Connect Customer' in title, content, and video reference
Security assessment
Changes are exclusively branding/naming updates. Security-related content about permissions ('Schedule manager - Edit') remains unchanged and wasn't modified.
Diff
diff --git a/connect/latest/adminguide/shift-exchange.md b/connect/latest/adminguide/shift-exchange.md index e1b0ad169..fbebcb24f 100644 --- a//connect/latest/adminguide/shift-exchange.md +++ b//connect/latest/adminguide/shift-exchange.md @@ -7 +7 @@ -# Set up shift exchange in Amazon Connect +# Set up shift exchange in Connect Customer @@ -9 +9 @@ -You can set up Amazon Connect to allow agents to exchange shifts with each other. Agents can initiate shift trades directly from their agent calendar. They don't need to send emails their manager. This self-service functionality enables agents to manage unexpected life events and achieve better work-life balance. +You can set up Connect Customer to allow agents to exchange shifts with each other. Agents can initiate shift trades directly from their agent calendar. They don't need to send emails their manager. This self-service functionality enables agents to manage unexpected life events and achieve better work-life balance. @@ -17 +17 @@ Before completing the steps in this topic, you need to [create a shift trade gro -Want to watch a video that shows how to set up shift exchange? See [How Schedulers Configure the Shift Exchange Feature](https://www.youtube.com/watch?v=skhoJqb4hzY) on the Amazon Connect Enablement channel on YouTube. +Want to watch a video that shows how to set up shift exchange? See [How Schedulers Configure the Shift Exchange Feature](https://www.youtube.com/watch?v=skhoJqb4hzY) on the Connect Customer Enablement channel on YouTube. @@ -21 +21 @@ Want to watch a video that shows how to set up shift exchange? See [How Schedule - 1. Log in to the Amazon Connect admin website with an account that has security profile permissions for **Scheduling** , **Schedule manager - Edit**. + 1. Log in to the Connect Customer admin website with an account that has security profile permissions for **Scheduling** , **Schedule manager - Edit**. @@ -25 +25 @@ For more information, see [Assign permissions](./required-optimization-permissio - 2. On the Amazon Connect navigation menu, select **Analytics and optimization** , **Scheduling**. + 2. On the Connect Customer navigation menu, select **Analytics and optimization** , **Scheduling**.