AWS connect documentation change
Summary
Updated all references from 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
Changes are purely branding/naming updates without any security implications. No security configurations, vulnerabilities, or features were modified. IAM role references remain unchanged.
Diff
diff --git a/connect/latest/adminguide/setup-sms-messaging.md b/connect/latest/adminguide/setup-sms-messaging.md index 2ee16cea3..5317286aa 100644 --- a//connect/latest/adminguide/setup-sms-messaging.md +++ b//connect/latest/adminguide/setup-sms-messaging.md @@ -9 +9 @@ Step 1: Request a number in AWS End User Messaging SMSStep 2: Enable two-way SMS -# Set up SMS messaging in Amazon Connect +# Set up SMS messaging in Connect Customer @@ -11 +11 @@ Step 1: Request a number in AWS End User Messaging SMSStep 2: Enable two-way SMS -You can enable SMS messaging on Amazon Connect so your customers can text you from their mobile device. With Amazon Lex, you can automate responses to their questions, saving agents valuable time and effort. +You can enable SMS messaging on Connect Customer so your customers can text you from their mobile device. With Amazon Lex, you can automate responses to their questions, saving agents valuable time and effort. @@ -13 +13 @@ You can enable SMS messaging on Amazon Connect so your customers can text you fr -This topic explains how to set up and test SMS messaging for Amazon Connect. You use AWS End User Messaging SMS to procure an SMS-enabled phone number, enable two-way SMS on the number, and then import it into Amazon Connect. +This topic explains how to set up and test SMS messaging for Connect Customer. You use AWS End User Messaging SMS to procure an SMS-enabled phone number, enable two-way SMS on the number, and then import it into Connect Customer. @@ -105 +105 @@ You are still billed the recurring monthly lease fee for the phone number regard -After you have successfully procured a phone number from AWS End User Messaging SMS, you enable two-way SMS on the phone number with Amazon Connect as the message destination. You can enable two-way SMS messaging for individual phone numbers. When one of your customers sends a message to your phone number, the message body is sent to Amazon Connect. +After you have successfully procured a phone number from AWS End User Messaging SMS, you enable two-way SMS on the phone number with Connect Customer as the message destination. You can enable two-way SMS messaging for individual phone numbers. When one of your customers sends a message to your phone number, the message body is sent to Connect Customer. @@ -111 +111 @@ For instructions for using the CLI to perform this step, see [Two-way SMS messag -Amazon Connect for two-way SMS is available in the AWS Regions listed in [Messaging integrations](./regions.html#messaging-integrations_region). +Connect Customer for two-way SMS is available in the AWS Regions listed in [Messaging integrations](./regions.html#messaging-integrations_region). @@ -125 +125 @@ Amazon Connect for two-way SMS is available in the AWS Regions listed in [Messag - 6. For **Destination type** choose **Amazon Connect**. + 6. For **Destination type** choose **Connect Customer**. @@ -127 +127 @@ Amazon Connect for two-way SMS is available in the AWS Regions listed in [Messag - 7. For Amazon Connect in **Two-way channel role** choose **Choose existing IAM roles**. + 7. For Connect Customer in **Two-way channel role** choose **Choose existing IAM roles**. @@ -129 +129 @@ Amazon Connect for two-way SMS is available in the AWS Regions listed in [Messag - 8. In the **Existing IAM roles** drop down choose an existing IAM role as the message destination. For example IAM policies, see [IAM policies for Amazon Connect](https://docs.aws.amazon.com/sms-voice/latest/userguide/phone-numbers-two-way-sms.html#phone-number-two-way-connect-iam-policy) in the _AWS End User Messaging SMS User Guide_. + 8. In the **Existing IAM roles** drop down choose an existing IAM role as the message destination. For example IAM policies, see [IAM policies for Connect Customer](https://docs.aws.amazon.com/sms-voice/latest/userguide/phone-numbers-two-way-sms.html#phone-number-two-way-connect-iam-policy) in the _AWS End User Messaging SMS User Guide_. @@ -133 +133 @@ Amazon Connect for two-way SMS is available in the AWS Regions listed in [Messag -If you can't create a policy or role, double-check that your Amazon Connect instance is in a [Region supported by Amazon Connect SMS](./regions.html#messaging-integrations_region). +If you can't create a policy or role, double-check that your Connect Customer instance is in a [Region supported by Connect Customer SMS](./regions.html#messaging-integrations_region). @@ -137 +137 @@ If you can't create a policy or role, double-check that your Amazon Connect inst - 10. In the **Import Phone Number to Amazon Connect** window: + 10. In the **Import Phone Number to Connect Customer** window: @@ -139 +139 @@ If you can't create a policy or role, double-check that your Amazon Connect inst - 1. For the **Incoming messages destination** drop down choose the Amazon Connect instance that will receive incoming messages. + 1. For the **Incoming messages destination** drop down choose the Connect Customer instance that will receive incoming messages. @@ -145 +145 @@ If you can't create a policy or role, double-check that your Amazon Connect inst - 11. After the number is successfully imported to Amazon Connect, you can view it in the Amazon Connect admin website: In the left navigation, choose **Channels** , **Phone numbers**. The SMS number appears on the **Phone numbers** page, as shown in the following image. + 11. After the number is successfully imported to Connect Customer, you can view it in the Connect Customer admin website: In the left navigation, choose **Channels** , **Phone numbers**. The SMS number appears on the **Phone numbers** page, as shown in the following image. @@ -147 +147 @@ If you can't create a policy or role, double-check that your Amazon Connect inst - + @@ -223 +223 @@ We recommend the following steps to provide the best experience for your agents - * [Enable customers to resume chat conversations in Amazon Connect](./chat-persistence.html): Customers can resume previous conversations with the context, metadata, and transcripts carried forward. They don't need to repeat themselves when they return to a chat, and agents have access to the entire conversation history. + * [Enable customers to resume chat conversations in Connect Customer](./chat-persistence.html): Customers can resume previous conversations with the context, metadata, and transcripts carried forward. They don't need to repeat themselves when they return to a chat, and agents have access to the entire conversation history. @@ -225 +225 @@ We recommend the following steps to provide the best experience for your agents - * [Create quick responses for use with chat and email contacts in Amazon Connect](./create-quick-responses.html): Provide agents with pre-written responses to common customer inquiries that they can use while they chat with customers. Quick responses make it faster for agents to respond to customers. + * [Create quick responses for use with chat and email contacts in Connect Customer](./create-quick-responses.html): Provide agents with pre-written responses to common customer inquiries that they can use while they chat with customers. Quick responses make it faster for agents to respond to customers. @@ -238 +238 @@ Enable in-flight sensitive data redaction and message processing -Add the Amazon Connect widget to your website +Add the Connect Customer widget to your website