AWS connect documentation change
Summary
Renamed 'Amazon Connect knowledge base' to 'Connect Customer knowledge base' and updated all references throughout the document. Changed login references from 'Amazon Connect admin website' to 'Connect Customer admin website'.
Security assessment
Changes are purely branding/naming updates with no modifications to security controls, encryption methods, or permissions. Encryption reference to 'AWS owned keys' remains unchanged.
Diff
diff --git a/connect/latest/adminguide/setup-knowledgebase.md b/connect/latest/adminguide/setup-knowledgebase.md index 11a33d5db..e828db155 100644 --- a//connect/latest/adminguide/setup-knowledgebase.md +++ b//connect/latest/adminguide/setup-knowledgebase.md @@ -7 +7 @@ -# Set up an Amazon Connect knowledge base to store quick responses +# Set up an Connect Customer knowledge base to store quick responses @@ -9 +9 @@ -You must create an [Amazon Connect knowledge base](./connect-ai-agent.html) to store quick responses. You can use the Amazon Connect admin website to create the knowledge base with a single click. The site uses AWS owned keys to encrypt data. +You must create an [Connect Customer knowledge base](./connect-ai-agent.html) to store quick responses. You can use the Connect Customer admin website to create the knowledge base with a single click. The site uses AWS owned keys to encrypt data. @@ -15 +15 @@ You can create your own key by providing a custom [ ServerSideEncryptionConfigur -The following steps explain how to use the Amazon Connect admin website to create an Amazon Connect knowledge base. +The following steps explain how to use the Connect Customer admin website to create an Connect Customer knowledge base. @@ -19 +19 @@ The following steps explain how to use the Amazon Connect admin website to creat - 1. Log in to the Amazon Connect admin website at https://_instance name_.my.connect.aws/. Use an admin account, or an account with **Content Management - Quick responses - Create** permission in its security profile. + 1. Log in to the Connect Customer admin website at https://_instance name_.my.connect.aws/. Use an admin account, or an account with **Content Management - Quick responses - Create** permission in its security profile. @@ -38 +38 @@ The finished knowledge base provides two sample quick responses. - * The sample responses are associated with the [basic routing profile](https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing.html), if that exists in your Amazon Connect instance. + * The sample responses are associated with the [basic routing profile](https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing.html), if that exists in your Connect Customer instance. @@ -42 +42 @@ The finished knowledge base provides two sample quick responses. - * If the basic routing profile is not present in your Amazon Connect instance, the sample quick responses are associated with **All** routing profiles. After you activate a sample quick response, all agents can see and search for that response, regardless of their assigned routing profiles. + * If the basic routing profile is not present in your Connect Customer instance, the sample quick responses are associated with **All** routing profiles. After you activate a sample quick response, all agents can see and search for that response, regardless of their assigned routing profiles.