AWS connect documentation change
Summary
Updated product terminology from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
The changes are purely terminological, replacing 'Amazon Connect' with 'Connect Customer' in all occurrences. There are no modifications to security configurations, permissions, vulnerabilities, or security-related content. The existing security requirement (lex:RecognizeMessageAsync permission) remains unchanged.
Diff
diff --git a/connect/latest/adminguide/setup-agentic-selfservice-end-to-end.md b/connect/latest/adminguide/setup-agentic-selfservice-end-to-end.md index af11a6edc..49a785522 100644 --- a//connect/latest/adminguide/setup-agentic-selfservice-end-to-end.md +++ b//connect/latest/adminguide/setup-agentic-selfservice-end-to-end.md @@ -17 +17 @@ Orchestration AI Agents require chat streaming to be enabled for chat contacts. -AI Message Streaming is an Amazon Connect feature that enables **progressive display of AI agent responses** during chat interactions. Instead of waiting for the AI to generate a complete response before showing anything to the customer, streaming displays text as it's being generated, creating a more natural, conversational experience. +AI Message Streaming is an Connect Customer feature that enables **progressive display of AI agent responses** during chat interactions. Instead of waiting for the AI to generate a complete response before showing anything to the customer, streaming displays text as it's being generated, creating a more natural, conversational experience. @@ -57 +57 @@ Aspect | Standard Chat | Streaming Chat -AI Message Streaming availability depends on when your Amazon Connect instance was created and how it's configured. +AI Message Streaming availability depends on when your Connect Customer instance was created and how it's configured. @@ -61 +61 @@ AI Message Streaming availability depends on when your Amazon Connect instance w -Amazon Connect instances created **after December 2025** have AI Message Streaming enabled by default. The `MESSAGE_STREAMING` instance attribute is automatically set to `true` for these instances, so no additional configuration is required. +Connect Customer instances created **after December 2025** have AI Message Streaming enabled by default. The `MESSAGE_STREAMING` instance attribute is automatically set to `true` for these instances, so no additional configuration is required. @@ -65 +65 @@ Amazon Connect instances created **after December 2025** have AI Message Streami -If you're using an AWS account with an Amazon Connect instance created **before December 2025** , you may need to manually enable AI Message Streaming. Follow the instructions in the [Enable message streaming for AI-powered chat](https://docs.aws.amazon.com/connect/latest/adminguide/message-streaming-ai-chat.html) documentation to check your instance's `MESSAGE_STREAMING` attribute and enable it if needed. +If you're using an AWS account with an Connect Customer instance created **before December 2025** , you may need to manually enable AI Message Streaming. Follow the instructions in the [Enable message streaming for AI-powered chat](https://docs.aws.amazon.com/connect/latest/adminguide/message-streaming-ai-chat.html) documentation to check your instance's `MESSAGE_STREAMING` attribute and enable it if needed. @@ -69 +69 @@ If you're using an AWS account with an Amazon Connect instance created **before -AI Message Streaming requires the `lex:RecognizeMessageAsync` permission to function correctly. This permission allows Amazon Connect to invoke the asynchronous message recognition API that enables streaming responses. +AI Message Streaming requires the `lex:RecognizeMessageAsync` permission to function correctly. This permission allows Connect Customer to invoke the asynchronous message recognition API that enables streaming responses. @@ -71 +71 @@ AI Message Streaming requires the `lex:RecognizeMessageAsync` permission to func -**For new Lex bot associations** : When you associate a new Amazon Lex bot with your Amazon Connect instance, the required `lex:RecognizeMessageAsync` permission is **automatically included** in the bot's resource-based policy. No additional configuration is needed. +**For new Lex bot associations** : When you associate a new Amazon Lex bot with your Connect Customer instance, the required `lex:RecognizeMessageAsync` permission is **automatically included** in the bot's resource-based policy. No additional configuration is needed. @@ -75 +75 @@ AI Message Streaming requires the `lex:RecognizeMessageAsync` permission to func -If you have an Amazon Lex bot that was associated with your Amazon Connect instance **before** AI Message Streaming was enabled, you may need to update the bot's resource-based policy to include the `lex:RecognizeMessageAsync` permission. +If you have an Amazon Lex bot that was associated with your Connect Customer instance **before** AI Message Streaming was enabled, you may need to update the bot's resource-based policy to include the `lex:RecognizeMessageAsync` permission. @@ -83 +83 @@ To update your existing Lex bot policy: - 3. Add the `lex:RecognizeMessageAsync` action to the policy statement that grants Amazon Connect access + 3. Add the `lex:RecognizeMessageAsync` action to the policy statement that grants Connect Customer access @@ -94 +94 @@ For detailed instructions, see the [Lex bot permissions](https://docs.aws.amazon -The Amazon Connect Communications Widget is an embeddable chat interface that you can add to any website. In this section, you'll create and configure a widget to test AI Message Streaming. You can skip this section if you plan to use your own customer chat widget. +The Connect Customer Communications Widget is an embeddable chat interface that you can add to any website. In this section, you'll create and configure a widget to test AI Message Streaming. You can skip this section if you plan to use your own customer chat widget. @@ -98 +98 @@ The Amazon Connect Communications Widget is an embeddable chat interface that yo - 1. In the Amazon Connect console, navigate to your instance + 1. In the Connect Customer console, navigate to your instance @@ -111 +111 @@ The Amazon Connect Communications Widget is an embeddable chat interface that yo -**What is the Communications Widget?** The Communications Widget is Amazon Connect's out-of-the-box chat solution. It provides a fully functional chat interface that you can embed in websites using a simple JavaScript snippet. The widget handles all the complexity of establishing connections, managing sessions, and displaying messages. +**What is the Communications Widget?** The Communications Widget is Connect Customer's out-of-the-box chat solution. It provides a fully functional chat interface that you can embed in websites using a simple JavaScript snippet. The widget handles all the complexity of establishing connections, managing sessions, and displaying messages.