AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document, including product references, console instructions, and feature names.
Security assessment
The changes are purely cosmetic branding updates (replacing 'Amazon Connect' with 'Connect Customer'). No security-related content was added, modified, or removed. Recording functionality and analytics behavior documentation remains unchanged except for product naming.
Diff
diff --git a/connect/latest/adminguide/set-recording-behavior.md b/connect/latest/adminguide/set-recording-behavior.md index e9f2e187f..0bc237c9e 100644 --- a//connect/latest/adminguide/set-recording-behavior.md +++ b//connect/latest/adminguide/set-recording-behavior.md @@ -9 +9 @@ DescriptionContact typesFlow typesHow to configure this blockConfiguration tipsC -# Flow block in Amazon Connect: Set recording and analytics behavior +# Flow block in Connect Customer: Set recording and analytics behavior @@ -25 +25 @@ There is a lot of functionality in this block: - * You can enable screen recording of agents, if agent screen recording has been set up as described in [Enable screen recording](./enable-sr.html). For pricing information, see [Amazon Connect Pricing](https://aws.amazon.com/connect/pricing/). + * You can enable screen recording of agents, if agent screen recording has been set up as described in [Enable screen recording](./enable-sr.html). For pricing information, see [Connect Customer Pricing](https://aws.amazon.com/connect/pricing/). @@ -27 +27 @@ There is a lot of functionality in this block: - * You can configure Contact Lens analytics settings for chat and voice contacts. For pricing information, see [Amazon Connect Pricing](https://aws.amazon.com/connect/pricing/). This includes: + * You can configure Contact Lens analytics settings for chat and voice contacts. For pricing information, see [Connect Customer Pricing](https://aws.amazon.com/connect/pricing/). This includes: @@ -73 +73 @@ Using this block in a queue flow does not always guarantee that calls are record -You can configure the **Set recording and analytics behavior** block by using the Amazon Connect admin website or by using the [UpdateContactRecordingBehavior](https://docs.aws.amazon.com/connect/latest/APIReference/contact-actions-updatecontactrecordingbehavior.html) action in the Amazon Connect Flow language. +You can configure the **Set recording and analytics behavior** block by using the Connect Customer admin website or by using the [UpdateContactRecordingBehavior](https://docs.aws.amazon.com/connect/latest/APIReference/contact-actions-updatecontactrecordingbehavior.html) action in the Connect Customer Flow language. @@ -75 +75 @@ You can configure the **Set recording and analytics behavior** block by using th -The following image shows the **Set recording and analytics behavior** properties page in the Amazon Connect admin website. It is divided two sections: Enable recording and analytics, and Configure analytics settings. These sections are divided in subsections. Each subsection can be expanded and collapsed and summary is displayed in its header. +The following image shows the **Set recording and analytics behavior** properties page in the Connect Customer admin website. It is divided two sections: Enable recording and analytics, and Configure analytics settings. These sections are divided in subsections. Each subsection can be expanded and collapsed and summary is displayed in its header. @@ -93 +93 @@ In this section of the Properties page you configure recording and related analy -To include Lex bot transcripts and analytics as a part of your **Contact details** page and Amazon Connect analytics dashboards: +To include Lex bot transcripts and analytics as a part of your **Contact details** page and Connect Customer analytics dashboards: @@ -95 +95 @@ To include Lex bot transcripts and analytics as a part of your **Contact details - 1. In the Amazon Connect console, choose the name of your instance. For instructions, see [Find your Amazon Connect instance name](./find-instance-name.html). + 1. In the Connect Customer console, choose the name of your instance. For instructions, see [Find your Connect Customer instance name](./find-instance-name.html). @@ -97 +97 @@ To include Lex bot transcripts and analytics as a part of your **Contact details - 2. On the navigation pane choose **Flows** , and then choose **Enable Bot Analytics and Transcripts in Amazon Connect**. + 2. On the navigation pane choose **Flows** , and then choose **Enable Bot Analytics and Transcripts in Connect Customer**. @@ -99 +99 @@ To include Lex bot transcripts and analytics as a part of your **Contact details - * **Screen** : Use to enable or disable recording of the agent's screen. For more information, see [Set up and review agent screen recordings in Amazon Connect Contact Lens](./agent-screen-recording.html). + * **Screen** : Use to enable or disable recording of the agent's screen. For more information, see [Set up and review agent screen recordings in Connect Customer Contact Lens](./agent-screen-recording.html). @@ -101 +101 @@ To include Lex bot transcripts and analytics as a part of your **Contact details - * **Chat** : Use this option to enable chat analytics, a feature in Contact Lens. For more information, see [Enable conversational analytics in Amazon Connect Contact Lens](./enable-analytics.html). + * **Chat** : Use this option to enable chat analytics, a feature in Contact Lens. For more information, see [Enable conversational analytics in Connect Customer Contact Lens](./enable-analytics.html). @@ -184 +184 @@ The following image shows what a **Set recording and analytics behavior** block -Amazon Connect includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see [Sample flows in Amazon Connect](./contact-flow-samples.html). Following are topics that describe the sample flows which include this block. +Connect Customer includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see [Sample flows in Connect Customer](./contact-flow-samples.html). Following are topics that describe the sample flows which include this block. @@ -186 +186 @@ Amazon Connect includes a set of sample flows. For instructions that explain how - * [Sample inbound flow in Amazon Connect for the first contact experience](./sample-inbound-flow.html) + * [Sample inbound flow in Connect Customer for the first contact experience](./sample-inbound-flow.html) @@ -195 +195 @@ See these topics for scenarios that use this block: - * [When, what, and where for contact recordings in Amazon Connect](./about-recording-behavior.html) + * [When, what, and where for contact recordings in Connect Customer](./about-recording-behavior.html) @@ -199 +199 @@ See these topics for scenarios that use this block: - * [Enable enhanced multi-party contact monitoring in Amazon Connect](./monitor-conversations.html) + * [Enable enhanced multi-party contact monitoring in Connect Customer](./monitor-conversations.html) @@ -201 +201 @@ See these topics for scenarios that use this block: - * [Review recorded conversations between agents and customers using Amazon Connect](./review-recorded-conversations.html) + * [Review recorded conversations between agents and customers using Connect Customer](./review-recorded-conversations.html) @@ -203 +203 @@ See these topics for scenarios that use this block: - * [Assign permissions to review past contact center conversations in Amazon Connect](./assign-permissions-to-review-recordings.html) + * [Assign permissions to review past contact center conversations in Connect Customer](./assign-permissions-to-review-recordings.html) @@ -205 +205 @@ See these topics for scenarios that use this block: - * [Analyze conversations using conversational analytics in Amazon Connect Contact Lens](./analyze-conversations.html) + * [Analyze conversations using conversational analytics in Connect Customer Contact Lens](./analyze-conversations.html)