AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
The changes are purely branding updates with no modifications to security configurations, permissions, or vulnerability-related content. The security profile permission requirement remains unchanged.
Diff
diff --git a/connect/latest/adminguide/set-hours-operation.md b/connect/latest/adminguide/set-hours-operation.md index c83932a97..abc62ea93 100644 --- a//connect/latest/adminguide/set-hours-operation.md +++ b//connect/latest/adminguide/set-hours-operation.md @@ -9 +9 @@ How many hours of operation and overrides can I create?Set the hours of operatio -# Set the hours of operation and time zone for a queue using Amazon Connect +# Set the hours of operation and time zone for a queue using Connect Customer @@ -11 +11 @@ How many hours of operation and overrides can I create?Set the hours of operatio -This topic explains how to set hours of operating by using the Amazon Connect admin website. To set hours programmatically, see [Hours of operations actions](https://docs.aws.amazon.com/connect/latest/APIReference/hours-of-operation-api.html). +This topic explains how to set hours of operating by using the Connect Customer admin website. To set hours programmatically, see [Hours of operations actions](https://docs.aws.amazon.com/connect/latest/APIReference/hours-of-operation-api.html). @@ -46 +46 @@ To view your quota of **Hours of operation per instance** , open the Service Quo - 1. Log in to the Amazon Connect admin website with an Admin account or an account that has **Routing - Hours of operation - Create** security profile permission. + 1. Log in to the Connect Customer admin website with an Admin account or an account that has **Routing - Hours of operation - Create** security profile permission. @@ -56 +56 @@ To view your quota of **Hours of operation per instance** , open the Service Quo - 6. Optionally, in the **Tags** section, add tags to identify, organize, search for, or filter who can access this hours of operation record. For more information, see [Add tags to resources in Amazon Connect](./tagging.html). + 6. Optionally, in the **Tags** section, add tags to identify, organize, search for, or filter who can access this hours of operation record. For more information, see [Add tags to resources in Connect Customer](./tagging.html). @@ -108 +108 @@ For more information, see these topics: - * [Add a custom agent status to the Amazon Connect Contact Control Panel (CCP)](./agent-custom.html) + * [Add a custom agent status to the Connect Customer Contact Control Panel (CCP)](./agent-custom.html) @@ -119 +119 @@ For more information, see these topics: -Amazon Connect uses the timezone to determine whether daylight saving time is in effect for the queues, and **adjusts automatically** for all timezones that observe daylight saving time. When a contact comes in, Amazon Connect looks at the hours and timezone of your contact center to determine whether the contact can be routed to the given queue. +Connect Customer uses the timezone to determine whether daylight saving time is in effect for the queues, and **adjusts automatically** for all timezones that observe daylight saving time. When a contact comes in, Connect Customer looks at the hours and timezone of your contact center to determine whether the contact can be routed to the given queue. @@ -123 +123 @@ Amazon Connect uses the timezone to determine whether daylight saving time is in -Amazon Connect provides options for EST5EDT, PST8PDT, CST6CDT, and more. For example, EST5EDT is defined as: +Connect Customer provides options for EST5EDT, PST8PDT, CST6CDT, and more. For example, EST5EDT is defined as: @@ -135 +135 @@ We recommend researching your choice of timezone to ensure you understand it. - 2. Amazon Connect looks at the hours of operation for your call center right now. + 2. Connect Customer looks at the hours of operation for your call center right now.