AWS connect documentation change
Summary
Renamed product references from 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
The changes are purely branding updates with no modifications to security content, configurations, or recommendations. The existing security guidance about preventing email loops remains unchanged.
Diff
diff --git a/connect/latest/adminguide/send-message.md b/connect/latest/adminguide/send-message.md index c680a3731..ca4e63237 100644 --- a//connect/latest/adminguide/send-message.md +++ b//connect/latest/adminguide/send-message.md @@ -9 +9 @@ DescriptionUse cases for this blockContact typesImportant information about usin -# Flow block in Amazon Connect: Send message +# Flow block in Connect Customer: Send message @@ -50 +50 @@ Email | Yes -When configuring outbound flows in Amazon Connect, especially the [Default outbound flow](./default-outbound.html), it is important to implement safeguards to prevent unintended email loops while using the EMAIL message type from the **Send message** block. +When configuring outbound flows in Connect Customer, especially the [Default outbound flow](./default-outbound.html), it is important to implement safeguards to prevent unintended email loops while using the EMAIL message type from the **Send message** block. @@ -112 +112 @@ If you don't have these permissions, you can still set the properties dynamicall -You can configure the **Send message** block by using the Amazon Connect admin website or by using the [StartOutboundChatContact](https://docs.aws.amazon.com/connect/latest/APIReference/contact-actions-startoutboundchatcontact.html) action in the Amazon Connect Flow language. +You can configure the **Send message** block by using the Connect Customer admin website or by using the [StartOutboundChatContact](https://docs.aws.amazon.com/connect/latest/APIReference/contact-actions-startoutboundchatcontact.html) action in the Connect Customer Flow language. @@ -137 +137 @@ Configure the following properties on the page to send an SMS message: - * **From** : The phone number that the message is to be sent from. The dropdown menu shows a list of phone numbers that are claimed for your Amazon Connect instance. + * **From** : The phone number that the message is to be sent from. The dropdown menu shows a list of phone numbers that are claimed for your Connect Customer instance. @@ -139 +139 @@ Configure the following properties on the page to send an SMS message: - * **Set manually** : Use the dropdown menu to search for a phone number that has been claimed to your Amazon Connect instance. + * **Set manually** : Use the dropdown menu to search for a phone number that has been claimed to your Connect Customer instance. @@ -143 +143 @@ You must have the required permission in your security profile to view the dropd - * **Set dynamically** : Accepts an attribute based on a **Namespace** and **Key** that points to an ARN of a phone number that has been claimed by your Amazon Connect instance. + * **Set dynamically** : Accepts an attribute based on a **Namespace** and **Key** that points to an ARN of a phone number that has been claimed by your Connect Customer instance. @@ -165 +165 @@ You must have the required permission in your security profile to view the dropd - * **Flow** : The Amazon Connect flow that will handle the outbound contact created. This flow can be used to assign the outbound contact to an agent to respond to the customer. + * **Flow** : The Connect Customer flow that will handle the outbound contact created. This flow can be used to assign the outbound contact to an agent to respond to the customer. @@ -188 +188 @@ Configure the following properties on the page to send an WhatsApp message: - * **From** : The phone number that the message is to be sent from. The dropdown menu shows a list of WhatsApp numbers that are imported into your Amazon Connect instance. + * **From** : The phone number that the message is to be sent from. The dropdown menu shows a list of WhatsApp numbers that are imported into your Connect Customer instance. @@ -190 +190 @@ Configure the following properties on the page to send an WhatsApp message: - * **Set manually** : Use the dropdown menu to search for a WhatsApp number that has been imported into your Amazon Connect instance. + * **Set manually** : Use the dropdown menu to search for a WhatsApp number that has been imported into your Connect Customer instance. @@ -194 +194 @@ You must have the required permission in your security profile to view the dropd - * **Set dynamically** : Accepts an attribute based on a **Namespace** and **Key** that points to an ARN of a WhatsApp number that has been imported into your Amazon Connect instance. + * **Set dynamically** : Accepts an attribute based on a **Namespace** and **Key** that points to an ARN of a WhatsApp number that has been imported into your Connect Customer instance. @@ -216 +216 @@ You must have the required permission in your security profile to view the dropd - * **Flow** : The Amazon Connect flow that will handle the outbound contact created. This flow can be used to assign the outbound contact to an agent to respond to the customer. + * **Flow** : The Connect Customer flow that will handle the outbound contact created. This flow can be used to assign the outbound contact to an agent to respond to the customer. @@ -239 +239 @@ Configure the following properties on the **Send message** properties page to se - * **From** : Use the dropdown menu to choose the email address the message is to be sent from. The menu shows a list of email addresses configured for your Amazon Connect instance. + * **From** : Use the dropdown menu to choose the email address the message is to be sent from. The menu shows a list of email addresses configured for your Connect Customer instance. @@ -243 +243 @@ You must have the required permission in your security profile to view the dropd - * **Set manually** : Use the dropdown menu to search for an email address that has been configured for your Amazon Connect instance. + * **Set manually** : Use the dropdown menu to search for an email address that has been configured for your Connect Customer instance.