AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the security profile permissions documentation.
Security assessment
The changes are purely cosmetic branding updates without any modifications to security permissions, controls, or vulnerability descriptions. All security-related content remains unchanged except for the product name replacement.
Diff
diff --git a/connect/latest/adminguide/security-profile-list.md b/connect/latest/adminguide/security-profile-list.md index 6c3c2c3c5..e38eef948 100644 --- a//connect/latest/adminguide/security-profile-list.md +++ b//connect/latest/adminguide/security-profile-list.md @@ -9 +9 @@ Amazon QRoutingChannels and flowsUsers and permissionsContact Control Panel (CCP -# List of security profile permissions in Amazon Connect +# List of security profile permissions in Connect Customer @@ -11 +11 @@ Amazon QRoutingChannels and flowsUsers and permissionsContact Control Panel (CCP -This topic is for administrators and contact center managers who assign and manage security profile permissions in Amazon Connect. +This topic is for administrators and contact center managers who assign and manage security profile permissions in Connect Customer. @@ -13 +13 @@ This topic is for administrators and contact center managers who assign and mana -Security profile permissions allow users access to perform specific tasks in the Amazon Connect admin website. +Security profile permissions allow users access to perform specific tasks in the Connect Customer admin website. @@ -17 +17 @@ The following tables list: - * **UI name** : The name of the permission as it appears on the **Security profiles** page in Amazon Connect. + * **UI name** : The name of the permission as it appears on the **Security profiles** page in Connect Customer. @@ -54 +54 @@ Queues - Enable / Disable | Queues.EnableAndDisable | [Enable and disable queue -Queues - View | Queues.View | View a list of queues in your Amazon Connect instance. +Queues - View | Queues.View | View a list of queues in your Connect Customer instance. @@ -88,2 +88,2 @@ Flow modules - View | ContactFlowModules.View | View flow modules. -Bots | Bots.Create | [Create a bot by using the Amazon Connect admin website](./work-bot-building-experience.html). -Bots | Bots.View Bots.Edit | [Evaluate the performance of your conversational AI bot in Amazon Connect](./lex-bot-analytics.html). +Bots | Bots.Create | [Create a bot by using the Connect Customer admin website](./work-bot-building-experience.html). +Bots | Bots.View Bots.Edit | [Evaluate the performance of your conversational AI bot in Connect Customer](./lex-bot-analytics.html). @@ -92 +92 @@ Phone numbers - Claim | PhoneNumbers.Claim | [Claim phone numbers](./get-connec -Phone numbers - Edit | PhoneNumbers.Edit | Edit phone numbers. [Attach a claimed or ported phone number to a flow in Amazon Connect](./associate-claimed-ported-phone-number-to-flow.html). +Phone numbers - Edit | PhoneNumbers.Edit | Edit phone numbers. [Attach a claimed or ported phone number to a flow in Connect Customer](./associate-claimed-ported-phone-number-to-flow.html). @@ -94 +94 @@ Phone numbers - Release | PhoneNumbers.Release | [Release phone numbers back to -Phone numbers - View | PhoneNumbers.View | View a list of phone numbers that have been claimed or ported to your Amazon Connect instance. +Phone numbers - View | PhoneNumbers.View | View a list of phone numbers that have been claimed or ported to your Connect Customer instance. @@ -111 +111 @@ UI name | API name | Use -Users - Create | Users.Create | [Add users to Amazon Connect](./user-management.html). We recommend you limit who has these permissions. They pose a risk to your contact center because they can do the following: +Users - Create | Users.Create | [Add users to Connect Customer](./user-management.html). We recommend you limit who has these permissions. They pose a risk to your contact center because they can do the following: @@ -116,2 +116,2 @@ Users - Create | Users.Create | [Add users to Amazon Connect](./user-management -Doing these things would enable someone to lock out those who need to access Amazon Connect, and allow in others who can steal customer data and damage your business. You can limit this risk by adding [tag-based access control](./tag-based-access-control.html) on the security profile. For example, you can apply tag-based access control to deny access to administrators and the Admin security profile. -Users - Delete | Users.Delete | [Delete users from Amazon Connect](./delete-users.html). +Doing these things would enable someone to lock out those who need to access Connect Customer, and allow in others who can steal customer data and damage your business. You can limit this risk by adding [tag-based access control](./tag-based-access-control.html) on the security profile. For example, you can apply tag-based access control to deny access to administrators and the Admin security profile. +Users - Delete | Users.Delete | [Delete users from Connect Customer](./delete-users.html). @@ -120 +120 @@ Users - Edit permission | Users.EditPermission | View and edit user security pr -Users - View | Users.View | View user records. [Download or export a list of users](./download-user-records.html) from your Amazon Connect instance to a CSV file. +Users - View | Users.View | View user records. [Download or export a list of users](./download-user-records.html) from your Connect Customer instance to a CSV file. @@ -146 +146 @@ Contact Lens data | RealtimeContactLens.View | Enables users to view real-time -Make outbound calls | OutboundCallAccess | Grants users permissions to make outbound calls. For more information about setting up outbound calling, see [Set up outbound calling in Amazon Connect](./outbound-communications.html). +Make outbound calls | OutboundCallAccess | Grants users permissions to make outbound calls. For more information about setting up outbound calling, see [Set up outbound calling in Connect Customer](./outbound-communications.html). @@ -169 +169 @@ Agent activity audit | AccessMetrics.AgentActivityAudit.Access | Manage access -Dashboards | AccessMetrics.Dashboards.Access | [Dashboards in Amazon Connect for getting contact center performance data](./dashboards.html) +Dashboards | AccessMetrics.Dashboards.Access | [Dashboards in Connect Customer for getting contact center performance data](./dashboards.html) @@ -179 +179 @@ Search contacts by keywords - View | ContactSearchWithKeywords.View | Search fo -Configure searchable contact attributes - View | ConfigureContactAttributes.View | Determine what custom attribute data will be searchable (by people who have the **Contact attributes** permission). It allows them to access the **Searchable custom contact attributes** page. For more information, see [Search for contacts in Amazon Connect by using custom contact attributes or contact segment attributes](./search-custom-attributes.html). +Configure searchable contact attributes - View | ConfigureContactAttributes.View | Determine what custom attribute data will be searchable (by people who have the **Contact attributes** permission). It allows them to access the **Searchable custom contact attributes** page. For more information, see [Search for contacts in Connect Customer by using custom contact attributes or contact segment attributes](./search-custom-attributes.html). @@ -181,2 +181,2 @@ Restrict contact access | RestrictContactAccessByHierarchy.View | Manage a user -Contact attributes | ContactAttributes.View | View contact attributes. Also controls access to the search filters based on contact attributes. For more information, see [Search for contacts in Amazon Connect by using custom contact attributes or contact segment attributes](./search-custom-attributes.html). -Contact Lens - conversational analytics - View | GraphTrends.View | On the **Contact details** page for a contact, users can view conversational analytics outputs such as graphs (on sentiment, talk time, and other various outputs), sentiment indicators, and contact category labels on conversation recordings and transcripts. Users can view data on the [Amazon Connect Contact Lens conversational analytics dashboard](./contact-lens-conversational-analytics-dashboard.html). +Contact attributes | ContactAttributes.View | View contact attributes. Also controls access to the search filters based on contact attributes. For more information, see [Search for contacts in Connect Customer by using custom contact attributes or contact segment attributes](./search-custom-attributes.html). +Contact Lens - conversational analytics - View | GraphTrends.View | On the **Contact details** page for a contact, users can view conversational analytics outputs such as graphs (on sentiment, talk time, and other various outputs), sentiment indicators, and contact category labels on conversation recordings and transcripts. Users can view data on the [Connect Customer Contact Lens conversational analytics dashboard](./contact-lens-conversational-analytics-dashboard.html). @@ -218,5 +218,5 @@ Forecasting - Edit | Forecasting.Edit | [Create and edit contact volume and av -Forecasting - Publish | Forecasting.Publish | [Publish a forecast in Amazon Connect](./publish-forecast.html). -Capacity planning - View | Capacity.View | [Review capacity plan output in Amazon Connect](./capacity-planning-review-output.html). -Capacity planning - Edit | Capacity.Edit | [Create capacity planning scenarios in Amazon Connect](./capacity-planning-create-scenarios.html). -Capacity planning - Publish | Capacity.Publish | [Publish a capacity plan in Amazon Connect](./publish-capacity-plan.html). -Forecast and schedule interval - Edit and View | ForecastScheduleInterval.Edit ForecastScheduleInterval.View | [Set the forecast and schedule interval in Amazon Connect](./set-forecast-scheduling-interval.html). +Forecasting - Publish | Forecasting.Publish | [Publish a forecast in Connect Customer](./publish-forecast.html). +Capacity planning - View | Capacity.View | [Review capacity plan output in Connect Customer](./capacity-planning-review-output.html). +Capacity planning - Edit | Capacity.Edit | [Create capacity planning scenarios in Connect Customer](./capacity-planning-create-scenarios.html). +Capacity planning - Publish | Capacity.Publish | [Publish a capacity plan in Connect Customer](./publish-capacity-plan.html). +Forecast and schedule interval - Edit and View | ForecastScheduleInterval.Edit ForecastScheduleInterval.View | [Set the forecast and schedule interval in Connect Customer](./set-forecast-scheduling-interval.html). @@ -242 +242 @@ Contact transcripts (redacted) - Access | ContactTranscripts.Unredacted.Access -Call recordings (unredacted) - Enable download button | CallRecordings.Unredacted.DownloadButton | Enables buttons to download call recordings when user is viewing the unredacted recording on the **Contact Search** and **Contact Details** pages. The **Enable download button** permission is selected by default when you select **Call recordings (unredacted)** permission, so the user can [download call recordings](./download-recordings.html) through the Amazon Connect admin website. +Call recordings (unredacted) - Enable download button | CallRecordings.Unredacted.DownloadButton | Enables buttons to download call recordings when user is viewing the unredacted recording on the **Contact Search** and **Contact Details** pages. The **Enable download button** permission is selected by default when you select **Call recordings (unredacted)** permission, so the user can [download call recordings](./download-recordings.html) through the Connect Customer admin website. @@ -247 +247 @@ This permission only controls the ability to view the download button. The user -Call recordings (redacted) - Enable download button | CallRecordings.Redacted.DownloadButton | Enables buttons to download call recordings when user is viewing the redacted recording on the **Contact Search** and **Contact Details** pages. The **Enable download button** permission is selected by default when you select **Call recordings (redacted)** permission, so the user can [download call recordings](./download-recordings.html) through the Amazon Connect admin website. +Call recordings (redacted) - Enable download button | CallRecordings.Redacted.DownloadButton | Enables buttons to download call recordings when user is viewing the redacted recording on the **Contact Search** and **Contact Details** pages. The **Enable download button** permission is selected by default when you select **Call recordings (redacted)** permission, so the user can [download call recordings](./download-recordings.html) through the Connect Customer admin website. @@ -252 +252 @@ This permission only controls the ability to view the download button. The user -Contact transcripts (unredacted) - Enable download button | ContactTranscripts.Unredacted.DownloadButton | Enables buttons to download contact transcripts when user is viewing the unredacted transcript on the **Contact Search** and **Contact Details** pages. The **Enable download button** permission is selected by default when you select **Contact transcripts (unredacted)** permission so the user can [download call recordings](./download-recordings.html) through the Amazon Connect admin website. +Contact transcripts (unredacted) - Enable download button | ContactTranscripts.Unredacted.DownloadButton | Enables buttons to download contact transcripts when user is viewing the unredacted transcript on the **Contact Search** and **Contact Details** pages. The **Enable download button** permission is selected by default when you select **Contact transcripts (unredacted)** permission so the user can [download call recordings](./download-recordings.html) through the Connect Customer admin website. @@ -263,2 +263,2 @@ Screen recording merges the screen recording video with the unredacted call reco -Automated interaction voice (IVR) recordings (unredacted) - Access | AutomatedVoiceInteraction.Recordings.Unredacted.Access | Access voice recordings of automated interactions (with IVR, Amazon Lex or other bots). View the Play icon so users can listen to prompts while reviewing the automated interaction logs on the Amazon Connect admin website. -Automated interaction voice (IVR) recordings (unredacted) - Enable download button | AutomatedVoiceInteraction.Recordings.Unredacted.DownloadButton | Enables buttons to download and delete call recordings. The **Enable download button** permission is selected by default when you select the **Automated interaction voice (IVR) recordings** permission so the user can [download call recordings](./download-recordings.html) through the Amazon Connect admin website. To perform a download, however, the user needs the **Automated interaction voice (IVR) recordings (unredacted) - Access** permission. +Automated interaction voice (IVR) recordings (unredacted) - Access | AutomatedVoiceInteraction.Recordings.Unredacted.Access | Access voice recordings of automated interactions (with IVR, Amazon Lex or other bots). View the Play icon so users can listen to prompts while reviewing the automated interaction logs on the Connect Customer admin website. +Automated interaction voice (IVR) recordings (unredacted) - Enable download button | AutomatedVoiceInteraction.Recordings.Unredacted.DownloadButton | Enables buttons to download and delete call recordings. The **Enable download button** permission is selected by default when you select the **Automated interaction voice (IVR) recordings** permission so the user can [download call recordings](./download-recordings.html) through the Connect Customer admin website. To perform a download, however, the user needs the **Automated interaction voice (IVR) recordings (unredacted) - Access** permission. @@ -273 +273 @@ Existing security profiles that have these permissions will continue to work. Ho - * When you edit a security profile that contains legacy permissions, Amazon Connect automatically migrates the legacy permissions to the new corresponding permissions when you choose **Save** on the **Security Profiles** page. + * When you edit a security profile that contains legacy permissions, Connect Customer automatically migrates the legacy permissions to the new corresponding permissions when you choose **Save** on the **Security Profiles** page. @@ -313 +313 @@ You cannot access both the redacted and unredacted version of a conversation at -Recorded conversations - Enable download button | DownloadCallRecordings | Enables buttons on the Amazon Connect admin website to download and delete call recordings. By default, the **Enable download button** permission is granted so the user can [download call recordings](./download-recordings.html) through the Amazon Connect admin website. To perform a download, however, the user needs permissions to access a **Recorded conversation (unredacted)**. +Recorded conversations - Enable download button | DownloadCallRecordings | Enables buttons on the Connect Customer admin website to download and delete call recordings. By default, the **Enable download button** permission is granted so the user can [download call recordings](./download-recordings.html) through the Connect Customer admin website. To perform a download, however, the user needs permissions to access a **Recorded conversation (unredacted)**. @@ -339 +339 @@ UI name | API name | Use -View historical changes | HistoricalChanges.View | View historical changes on all Amazon Connect admin website pages that support historical changes. +View historical changes | HistoricalChanges.View | View historical changes on all Connect Customer admin website pages that support historical changes. @@ -389 +389 @@ UI name | API name | Use -Message templates - View | | View a list of message templates in the Amazon Connect admin website. +Message templates - View | | View a list of message templates in the Connect Customer admin website. @@ -392 +392 @@ Message templates - Create | | Create message templates. -Message templates - Delete | | Delete message templates by using the Amazon Connect admin website. +Message templates - Delete | | Delete message templates by using the Connect Customer admin website. @@ -395,2 +395,2 @@ Quick responses - Edit | ContentManagement.Edit | [Edit](./edit-quick-response -Quick responses - View | ContentManagement.View | View a list of quick responses in the Amazon Connect admin website. -Quick responses - Delete | ContentManagement.Delete | [Delete quick responses](./delete-qr.html) by using the Amazon Connect admin website. +Quick responses - View | ContentManagement.View | View a list of quick responses in the Connect Customer admin website. +Quick responses - Delete | ContentManagement.Delete | [Delete quick responses](./delete-qr.html) by using the Connect Customer admin website. @@ -429 +429 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Inherited permissions for Amazon Connect and Contact Control Panel (CCP) security profiles +Inherited permissions for Connect Customer and Contact Control Panel (CCP) security profiles @@ -431 +431 @@ Inherited permissions for Amazon Connect and Contact Control Panel (CCP) securit -Default security profiles in Amazon Connect +Default security profiles in Connect Customer