AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the documentation. Updated all references including the title, service descriptions, instructions, and links.
Security assessment
Changes involve only branding terminology updates without modifying security configurations, permissions, or vulnerability information. No security implications are present.
Diff
diff --git a/connect/latest/adminguide/scheduling.md b/connect/latest/adminguide/scheduling.md index 6969aa008..cb48e3f15 100644 --- a//connect/latest/adminguide/scheduling.md +++ b//connect/latest/adminguide/scheduling.md @@ -9 +9 @@ Getting started -# Scheduling in Amazon Connect +# Scheduling in Connect Customer @@ -11 +11 @@ Getting started -Contact center schedulers or managers need to create agent schedules for day-to-day workloads that are flexible and meet business and compliance requirements. Amazon Connect helps you create efficient schedules that are optimized for per-channel Service Level or Average speed of answer targets. You can generate and manage agent schedules based on the following: +Contact center schedulers or managers need to create agent schedules for day-to-day workloads that are flexible and meet business and compliance requirements. Connect Customer helps you create efficient schedules that are optimized for per-channel Service Level or Average speed of answer targets. You can generate and manage agent schedules based on the following: @@ -26 +26 @@ Contact center schedulers or managers need to create agent schedules for day-to- -Amazon Connect scheduling is not designed to ensure compliance with any particular laws. It is your responsibility to ensure that your actions and your use of scheduling comply with any applicable laws including employment regulations. You should confer with your legal counsel to determine your obligations. +Connect Customer scheduling is not designed to ensure compliance with any particular laws. It is your responsibility to ensure that your actions and your use of scheduling comply with any applicable laws including employment regulations. You should confer with your legal counsel to determine your obligations. @@ -32 +32 @@ Following is the order of steps for creating a schedule and publishing it so sup - 1. [Add users](./user-management.html) to your Amazon Connect instance. + 1. [Add users](./user-management.html) to your Connect Customer instance. @@ -34 +34 @@ Following is the order of steps for creating a schedule and publishing it so sup - 2. Double-check with your Amazon Connect admin that users have the required security profile permissions to access scheduling features. For more information, see [Assign permissions](./required-optimization-permissions.html). + 2. Double-check with your Connect Customer admin that users have the required security profile permissions to access scheduling features. For more information, see [Assign permissions](./required-optimization-permissions.html). @@ -36 +36 @@ Following is the order of steps for creating a schedule and publishing it so sup - 3. [Create staff rules for scheduling in Amazon Connect](./scheduling-create-staff-rules.html) + 3. [Create staff rules for scheduling in Connect Customer](./scheduling-create-staff-rules.html) @@ -38 +38 @@ Following is the order of steps for creating a schedule and publishing it so sup - 4. [Create daily activities in Amazon Connect for an agent's shift in your contact center](./scheduling-create-shift-activities.html) + 4. [Create daily activities in Connect Customer for an agent's shift in your contact center](./scheduling-create-shift-activities.html) @@ -40 +40 @@ Following is the order of steps for creating a schedule and publishing it so sup - 5. [Create a template for an agent's weekly shift in Amazon Connect](./scheduling-create-shift-profiles.html) + 5. [Create a template for an agent's weekly shift in Connect Customer](./scheduling-create-shift-profiles.html) @@ -42 +42 @@ Following is the order of steps for creating a schedule and publishing it so sup - 6. [Create groups and rules for staffing and scheduling in Amazon Connect](./scheduling-create-staffing-groups.html) + 6. [Create groups and rules for staffing and scheduling in Connect Customer](./scheduling-create-staffing-groups.html) @@ -44 +44 @@ Following is the order of steps for creating a schedule and publishing it so sup - 7. [Generate, review, and publish a schedule by using Schedule Manager in Amazon Connect](./scheduling-publish-schedule.html) + 7. [Generate, review, and publish a schedule by using Schedule Manager in Connect Customer](./scheduling-publish-schedule.html) @@ -49 +49 @@ Following is the order of steps for creating a schedule and publishing it so sup -To learn how supervisors and agents view schedules, see [How supervisors view published schedules using the Amazon Connect admin website](./scheduling-view-schedule-supervisors.html) and [How agents view their schedule in the Amazon Connect agent workspace](./scheduling-view-schedule-staff.html). +To learn how supervisors and agents view schedules, see [How supervisors view published schedules using the Connect Customer admin website](./scheduling-view-schedule-supervisors.html) and [How agents view their schedule in the Connect Customer agent workspace](./scheduling-view-schedule-staff.html). @@ -59 +59 @@ Publish a capacity plan -The roles responsible for contact center scheduling in Amazon Connect +The roles responsible for contact center scheduling in Connect Customer