AWS connect documentation change
Summary
Updated all references from 'Amazon Connect' to 'Connect Customer', including navigation paths and feature descriptions
Security assessment
Changes are limited to product naming conventions. The permission requirements and security profile references remain unchanged, indicating no security impact.
Diff
diff --git a/connect/latest/adminguide/scheduling-publish-schedule.md b/connect/latest/adminguide/scheduling-publish-schedule.md index 4f8ef463d..ea5a7abd5 100644 --- a//connect/latest/adminguide/scheduling-publish-schedule.md +++ b//connect/latest/adminguide/scheduling-publish-schedule.md @@ -9 +9 @@ Edit a scheduleRegenerate a scheduleSearch and sort a schedule -# Generate, review, and publish a schedule by using Schedule Manager in Amazon Connect +# Generate, review, and publish a schedule by using Schedule Manager in Connect Customer @@ -11 +11 @@ Edit a scheduleRegenerate a scheduleSearch and sort a schedule -Amazon Connect is designed to generate the least number of shifts for agents based on the forecasted demand pattern and configured constraints to hit the optimization goal. +Connect Customer is designed to generate the least number of shifts for agents based on the forecasted demand pattern and configured constraints to hit the optimization goal. @@ -15 +15 @@ After you create shift activities, shift profiles, staffing groups and staffing - 1. Log in to the Amazon Connect admin website with an account that has security profile permissions for **Scheduling** , **Schedule manager - Edit**. + 1. Log in to the Connect Customer admin website with an account that has security profile permissions for **Scheduling** , **Schedule manager - Edit**. @@ -19 +19 @@ For more information, see [Assign permissions](./required-optimization-permissio - 2. On the Amazon Connect navigation menu, select **Analytics and optimization** , **Scheduling**. + 2. On the Connect Customer navigation menu, select **Analytics and optimization** , **Scheduling**. @@ -41 +41 @@ Currently you cannot schedule for multiple forecast groups. -Amazon Connect generates a draft schedule. It will not be visible to agents or supervisors until you publish it. +Connect Customer generates a draft schedule. It will not be visible to agents or supervisors until you publish it. @@ -75 +75 @@ Staff (agents) and supervisors specified in the staffing groups can now view the - * [How supervisors view published schedules using the Amazon Connect admin website](./scheduling-view-schedule-supervisors.html) + * [How supervisors view published schedules using the Connect Customer admin website](./scheduling-view-schedule-supervisors.html) @@ -77 +77 @@ Staff (agents) and supervisors specified in the staffing groups can now view the - * [How agents view their schedule in the Amazon Connect agent workspace](./scheduling-view-schedule-agents.html) + * [How agents view their schedule in the Connect Customer agent workspace](./scheduling-view-schedule-agents.html)