AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document, including API references and admin website access instructions
Security assessment
Changes are purely branding/terminology updates with no security implications. No vulnerabilities, security configurations, or access controls were modified or discussed.
Diff
diff --git a/connect/latest/adminguide/scheduling-metrics.md b/connect/latest/adminguide/scheduling-metrics.md index f0b0faab6..5767b87a6 100644 --- a//connect/latest/adminguide/scheduling-metrics.md +++ b//connect/latest/adminguide/scheduling-metrics.md @@ -9 +9 @@ AdherenceAdherent timeNon-adherent timeScheduled timeUsing thresholdsThreshold d -# Schedule Adherence metrics in Amazon Connect +# Schedule Adherence metrics in Connect Customer @@ -32 +32 @@ This metric measures the percentage of time that an agent correctly follows thei -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -39 +39 @@ This metric measures the percentage of time that an agent correctly follows thei -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -61 +61 @@ This metric measures the total time an agent adhered to their schedule. -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -68 +68 @@ This metric measures the total time an agent adhered to their schedule. -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -83 +83 @@ This metric measures the total time an agent did not adhere to their schedule. -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -90 +90 @@ This metric measures the total time an agent did not adhere to their schedule. -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -105 +105 @@ This metric measures the total time an agent was scheduled (either for productiv -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -112 +112 @@ This metric measures the total time an agent was scheduled (either for productiv -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** :