AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document, including UI references, product name, and navigation paths.
Security assessment
Changes are purely branding/naming updates with no security content modifications. Permission requirements remain unchanged ('Scheduling, Schedule manager - Edit') and no security vulnerabilities or security features are mentioned.
Diff
diff --git a/connect/latest/adminguide/scheduling-create-staffing-groups.md b/connect/latest/adminguide/scheduling-create-staffing-groups.md index cb5c1c657..485955cc5 100644 --- a//connect/latest/adminguide/scheduling-create-staffing-groups.md +++ b//connect/latest/adminguide/scheduling-create-staffing-groups.md @@ -9 +9 @@ ExampleImportant things to knowCreate group and add staffAdd rules -# Create groups and rules for staffing and scheduling in Amazon Connect +# Create groups and rules for staffing and scheduling in Connect Customer @@ -36 +36 @@ For example, you might create one staffing group named General Enquiry, and anot - * Even after an agent is in a staffing group, you can assign them their own shift profile by using the **Staff rules** tab. The agent-level shift profile overrides the profile set at the staffing group level. For more information, see [Create staff rules for scheduling in Amazon Connect](./scheduling-create-staff-rules.html). + * Even after an agent is in a staffing group, you can assign them their own shift profile by using the **Staff rules** tab. The agent-level shift profile overrides the profile set at the staffing group level. For more information, see [Create staff rules for scheduling in Connect Customer](./scheduling-create-staff-rules.html). @@ -49 +49 @@ For example, you might create one staffing group named General Enquiry, and anot - 1. Log in to the Amazon Connect admin website with an account that has security profile permissions for **Scheduling** , **Schedule manager - Edit**. + 1. Log in to the Connect Customer admin website with an account that has security profile permissions for **Scheduling** , **Schedule manager - Edit**. @@ -53 +53 @@ For more information, see [Assign permissions](./required-optimization-permissio - 2. On the Amazon Connect navigation menu, select **Analytics and optimization** , **Scheduling**. + 2. On the Connect Customer navigation menu, select **Analytics and optimization** , **Scheduling**. @@ -61 +61 @@ In the following example, contacts from the queues in the Forecast_Group_2022012 - 5. Choose **Add staff** to add agents and supervisors to this staffing group. Only names for Amazon Connect users appear in the list of staff. The following image shows the name Jane Doe, which can be added to the agent list. + 5. Choose **Add staff** to add agents and supervisors to this staffing group. Only names for Connect Customer users appear in the list of staff. The following image shows the name Jane Doe, which can be added to the agent list. @@ -70 +70 @@ In the following example, contacts from the queues in the Forecast_Group_2022012 -To generate a schedule, Amazon Connect uses information from the forecast group, which reflects the historical demand pattern for your contact center. Staffing rules enable you to specify conditions that must be accounted for in the schedule, regardless of what the forecast predicts. +To generate a schedule, Connect Customer uses information from the forecast group, which reflects the historical demand pattern for your contact center. Staffing rules enable you to specify conditions that must be accounted for in the schedule, regardless of what the forecast predicts. @@ -72 +72 @@ To generate a schedule, Amazon Connect uses information from the forecast group, -For example, your contact center opens at 9AM but the forecast says no contacts arrive between 9AM-9:30AM. You can add a rule that, despite what the forecast predicts based on historical demand, there should be a minimum of one agent during this time. This forces Amazon Connect to keep one agent in the schedule from 9-9:30AM. In addition, you can add a rule to set the **Working Hours** to start at 9AM, even though the forecast would start it at 9:30AM. +For example, your contact center opens at 9AM but the forecast says no contacts arrive between 9AM-9:30AM. You can add a rule that, despite what the forecast predicts based on historical demand, there should be a minimum of one agent during this time. This forces Connect Customer to keep one agent in the schedule from 9-9:30AM. In addition, you can add a rule to set the **Working Hours** to start at 9AM, even though the forecast would start it at 9:30AM. @@ -86 +86 @@ For example, your contact center opens at 9AM but the forecast says no contacts - * **Working time** : Specify the group's minimum and maximum working hours per day or week. This setting applies to all staff in the staffing group. You can override this setting for individual staff. For instructions, see [Create staff rules for scheduling in Amazon Connect](./scheduling-create-staff-rules.html). + * **Working time** : Specify the group's minimum and maximum working hours per day or week. This setting applies to all staff in the staffing group. You can override this setting for individual staff. For instructions, see [Create staff rules for scheduling in Connect Customer](./scheduling-create-staff-rules.html).