AWS connect documentation change
Summary
Updated product name from 'Amazon Connect' to 'Connect Customer' throughout shift profile documentation
Security assessment
Changes only involve terminology updates from 'Amazon Connect' to 'Connect Customer' with no modifications to security-related content. Permission requirements and scheduling logic remain identical, with no indication of security fixes or enhancements.
Diff
diff --git a/connect/latest/adminguide/scheduling-create-shift-profiles.md b/connect/latest/adminguide/scheduling-create-shift-profiles.md index 7128a1b9e..0310a5491 100644 --- a//connect/latest/adminguide/scheduling-create-shift-profiles.md +++ b//connect/latest/adminguide/scheduling-create-shift-profiles.md @@ -7 +7 @@ -# Create a template for an agent's weekly shift in Amazon Connect +# Create a template for an agent's weekly shift in Connect Customer @@ -11 +11 @@ Use shift profiles to create templates for weekly shifts. The template includes - 1. Log in to the Amazon Connect admin website with an account that has security profile permissions for **Scheduling** , **Schedule manager - Edit**. + 1. Log in to the Connect Customer admin website with an account that has security profile permissions for **Scheduling** , **Schedule manager - Edit**. @@ -15 +15 @@ For more information, see [Assign permissions](./required-optimization-permissio - 2. On the Amazon Connect navigation menu, select **Analytics and optimization** , **Scheduling**. + 2. On the Connect Customer navigation menu, select **Analytics and optimization** , **Scheduling**. @@ -25 +25 @@ For more information, see [Assign permissions](./required-optimization-permissio - * **Working** : This means when Amazon Connect generates the schedule, it must schedule the staff to work between the specified hours and minutes. + * **Working** : This means when Connect Customer generates the schedule, it must schedule the staff to work between the specified hours and minutes. @@ -27 +27 @@ For more information, see [Assign permissions](./required-optimization-permissio - * **Flex** : This means if Amazon Connect predicts enough contact volume to warrant scheduling the agent, it may schedule them to work between the specified hours and minutes. + * **Flex** : This means if Connect Customer predicts enough contact volume to warrant scheduling the agent, it may schedule them to work between the specified hours and minutes. @@ -39 +39 @@ The following image shows the **Schedule Window** section of the **Add shift pro -Depending on the contact demand pattern forecast, Amazon Connect determines the best possible start and end times for shifts, while adhering to the minimum and maximum hours per day and week worked. +Depending on the contact demand pattern forecast, Connect Customer determines the best possible start and end times for shifts, while adhering to the minimum and maximum hours per day and week worked. @@ -47 +47 @@ Depending on the contact demand pattern forecast, Amazon Connect determines the - * The time window for Amazon Connect to pick the best spot to maximize efficiency of the generated schedules to meet the goals, such as the service level percent (SL%) targets. + * The time window for Connect Customer to pick the best spot to maximize efficiency of the generated schedules to meet the goals, such as the service level percent (SL%) targets.