AWS connect documentation change
Summary
Updated product name from 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
Changes are purely cosmetic branding updates replacing 'Amazon Connect' with 'Connect Customer'. No security configurations, permissions, or vulnerabilities are mentioned or modified. Login requirements and permissions remain unchanged.
Diff
diff --git a/connect/latest/adminguide/scheduling-create-shift-activities.md b/connect/latest/adminguide/scheduling-create-shift-activities.md index acec600ec..196e2871f 100644 --- a//connect/latest/adminguide/scheduling-create-shift-activities.md +++ b//connect/latest/adminguide/scheduling-create-shift-activities.md @@ -7 +7 @@ -# Create daily activities in Amazon Connect for an agent's shift in your contact center +# Create daily activities in Connect Customer for an agent's shift in your contact center @@ -22 +22 @@ You can create multiple shift activities to include as part of your staff shifts - 1. Log in to the Amazon Connect admin website with an account that has security profile permissions for **Scheduling** , **Schedule manager - Edit**. + 1. Log in to the Connect Customer admin website with an account that has security profile permissions for **Scheduling** , **Schedule manager - Edit**. @@ -26 +26 @@ For more information, see [Assign permissions](./required-optimization-permissio - 2. On the Amazon Connect navigation menu, select **Analytics and optimization** , **Scheduling**. + 2. On the Connect Customer navigation menu, select **Analytics and optimization** , **Scheduling**. @@ -44 +44 @@ The color you choose appears in both the draft and published versions of the sch - * **Productive** : Use this type for activities that represent time spent by agents doing productive work such as handling contacts in Amazon Connect, or working on tasks in another system. + * **Productive** : Use this type for activities that represent time spent by agents doing productive work such as handling contacts in Connect Customer, or working on tasks in another system. @@ -56 +56 @@ The color you choose appears in both the draft and published versions of the sch - * **Work activity** : This option is available only for productive activities. Select **Yes** if this activity represents agents scheduled for this activity are working towards forecasted demand in Amazon Connect. + * **Work activity** : This option is available only for productive activities. Select **Yes** if this activity represents agents scheduled for this activity are working towards forecasted demand in Connect Customer. @@ -111 +111 @@ For more information about these options, see [Schedule Adherence](./schedule-ad -Create shift profiles to ensure the desired sequence of the shift activities. For example, to schedule agents to go on their break two hours before lunch. For instructions, see [Create a template for an agent's weekly shift in Amazon Connect](./scheduling-create-shift-profiles.html). +Create shift profiles to ensure the desired sequence of the shift activities. For example, to schedule agents to go on their break two hours before lunch. For instructions, see [Create a template for an agent's weekly shift in Connect Customer](./scheduling-create-shift-profiles.html).