AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
Changes are purely branding updates with no security implications. No security vulnerabilities, configurations, or features were modified or added.
Diff
diff --git a/connect/latest/adminguide/schedule-adherence.md b/connect/latest/adminguide/schedule-adherence.md index 3f933f5ac..cc15f3b90 100644 --- a//connect/latest/adminguide/schedule-adherence.md +++ b//connect/latest/adminguide/schedule-adherence.md @@ -9 +9 @@ How adherence is determinedConfigure adherence thresholdsWhere you can view sche -# Schedule Adherence for agent productivity in Amazon Connect +# Schedule Adherence for agent productivity in Connect Customer @@ -15 +15 @@ Before you begin, note the following: - 1. Schedule Adherence requires that schedules are created and published. For more information, see [Scheduling in Amazon Connect](./scheduling.html). + 1. Schedule Adherence requires that schedules are created and published. For more information, see [Scheduling in Connect Customer](./scheduling.html). @@ -49 +49 @@ Before you begin, note the following: -Amazon Connect begins generating schedule adherence automatically as soon as a published schedule starts that has shift activities where `Adherence = yes`. +Connect Customer begins generating schedule adherence automatically as soon as a published schedule starts that has shift activities where `Adherence = yes`. @@ -57 +57 @@ An agent is considered adherent when they are scheduled for Productive activitie -For example, when an agent is scheduled for the Productive activity "Back-office work" and their status in Amazon Connect is "Offline," they are considered non-adherent to their schedule. +For example, when an agent is scheduled for the Productive activity "Back-office work" and their status in Connect Customer is "Offline," they are considered non-adherent to their schedule. @@ -91 +91 @@ Complete the following steps to configure activity-based thresholds. - 1. In Amazon Connect admin website, navigate to **Schedule Management** , **Shift Activities.** + 1. In Connect Customer admin website, navigate to **Schedule Management** , **Shift Activities.** @@ -114 +114 @@ You can configure specific thresholds for activities within a staffing group. Co - 1. In Amazon Connect admin website, navigate to **Scheduling** , **Staffing Groups**. + 1. In Connect Customer admin website, navigate to **Scheduling** , **Staffing Groups**. @@ -242 +242 @@ You can use Contact Lens rules to configure notifications to be sent when agents - 1. In the Amazon Connect admin website, navigate to **Analytics and Optimization** , **Contact Lens** , **Rules** , and then choose **Create a rule** , **Real-time metrics**. + 1. In the Connect Customer admin website, navigate to **Analytics and Optimization** , **Contact Lens** , **Rules** , and then choose **Create a rule** , **Real-time metrics**.