AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
Changes are purely branding/product name updates without modifying any security controls, access policies, or security-related content. The tag-based access control functionality remains unchanged.
Diff
diff --git a/connect/latest/adminguide/rtm-tag-based-access-control.md b/connect/latest/adminguide/rtm-tag-based-access-control.md index 3d176b268..6189a9d92 100644 --- a//connect/latest/adminguide/rtm-tag-based-access-control.md +++ b//connect/latest/adminguide/rtm-tag-based-access-control.md @@ -9 +9 @@ Important things to knowHow to enable tag-based access controlHow to view hundre -# Real-time metrics tag-based access control in Amazon Connect +# Real-time metrics tag-based access control in Connect Customer @@ -13 +13 @@ You can use resource tags and access control tags to apply granular access to us -You can configure tag-based access controls by using the Amazon Connect admin website or the [TagResource](https://docs.aws.amazon.com/connect/latest/APIReference/API_TagResource.html) API. +You can configure tag-based access controls by using the Connect Customer admin website or the [TagResource](https://docs.aws.amazon.com/connect/latest/APIReference/API_TagResource.html) API. @@ -34 +34 @@ You can configure tag-based access controls by using the Amazon Connect admin we - * Amazon Connect can display up to 500 resources at a time on a real-time metrics table. For example, in an Agents table it can display up to 500 agents at a time. In a Queues table it can display up to 500 queues, and so on. + * Connect Customer can display up to 500 resources at a time on a real-time metrics table. For example, in an Agents table it can display up to 500 agents at a time. In a Queues table it can display up to 500 queues, and so on. @@ -38 +38 @@ You can configure tag-based access controls by using the Amazon Connect admin we - * Amazon Connect can return a maximum of 500 agents at a time. + * Connect Customer can return a maximum of 500 agents at a time. @@ -40 +40 @@ You can configure tag-based access controls by using the Amazon Connect admin we - * When tagging is enabled, Amazon Connect selects the first 500 agents who have the appropriate tags, and then displays only those agents in that group of 500 **who are active** (Online or On Contact). Because not all of the 500 tagged agents may be active, it is very likely fewer than 500 tagged agents will be displayed in the table. + * When tagging is enabled, Connect Customer selects the first 500 agents who have the appropriate tags, and then displays only those agents in that group of 500 **who are active** (Online or On Contact). Because not all of the 500 tagged agents may be active, it is very likely fewer than 500 tagged agents will be displayed in the table. @@ -42 +42 @@ You can configure tag-based access controls by using the Amazon Connect admin we - * For example, you have 1000 tagged agents. In the first group of 500 tagged agents only 50 are online. Amazon Connect selects the first 500 tagged agents but displays only 50 because they are currently active. It does not select the first 500 active agents. + * For example, you have 1000 tagged agents. In the first group of 500 tagged agents only 50 are online. Connect Customer selects the first 500 tagged agents but displays only 50 because they are currently active. It does not select the first 500 active agents. @@ -57 +57 @@ You can configure tag-based access controls by using the Amazon Connect admin we - 1. Apply resource tags, for example, to agents, queues, and routing profiles. For a list of which resources support tagging, see [Add tags to resources in Amazon Connect](./tagging.html). + 1. Apply resource tags, for example, to agents, queues, and routing profiles. For a list of which resources support tagging, see [Add tags to resources in Connect Customer](./tagging.html). @@ -59 +59 @@ You can configure tag-based access controls by using the Amazon Connect admin we - 2. Apply access control tags. In this step, you need to provide tag information in the condition element of an IAM policy. For more information, see [Apply tag-based access control in Amazon Connect](./tag-based-access-control.html). + 2. Apply access control tags. In this step, you need to provide tag information in the condition element of an IAM policy. For more information, see [Apply tag-based access control in Connect Customer](./tag-based-access-control.html). @@ -72 +72 @@ You must configure user resource tags and access control tags before tag-based a -Amazon Connect displays up to 500 resources at a time on the real-time metrics report. For agents in particular when tags are applied it's very likely that fewer than 500 agents will be displayed. We recommend the following workaround to view the status of hundreds of agents, queues, and routing profiles when tags are applied. +Connect Customer displays up to 500 resources at a time on the real-time metrics report. For agents in particular when tags are applied it's very likely that fewer than 500 agents will be displayed. We recommend the following workaround to view the status of hundreds of agents, queues, and routing profiles when tags are applied. @@ -134 +134 @@ When users have all of these permissions, they can see all data for historical m -The following image shows an example of security profile permissions that grant users the ability to view routing profiles, queues, and Amazon Connect user accounts. **Routing profiles - View** , **Queues - View** , and **Users - View** are selected. +The following image shows an example of security profile permissions that grant users the ability to view routing profiles, queues, and Connect Customer user accounts. **Routing profiles - View** , **Queues - View** , and **Users - View** are selected. @@ -156 +156 @@ Real-time metrics reports -How often real-time metrics refresh in Amazon Connect +How often real-time metrics refresh in Connect Customer