AWS connect documentation change
Summary
Updated product references from 'Amazon Connect Contact Lens' to 'Connect Customer Contact Lens' and changed login instructions
Security assessment
The modifications are limited to product naming conventions and UI navigation terminology. No changes were made to security permissions, data access policies, or transcript handling procedures.
Diff
diff --git a/connect/latest/adminguide/review-transcripts.md b/connect/latest/adminguide/review-transcripts.md index 4d5d12e8c..08e86d012 100644 --- a//connect/latest/adminguide/review-transcripts.md +++ b//connect/latest/adminguide/review-transcripts.md @@ -9 +9 @@ -By using Amazon Connect Contact Lens, you can review the transcript and identify what part of the contact is of interest. You won't need to listen to an entire call or read an entire chat transcript to find out what's interesting about it. You can focus on specific parts of the audio or transcript. Both are highlighted for you wherever there are points of interest. +By using Connect Customer Contact Lens, you can review the transcript and identify what part of the contact is of interest. You won't need to listen to an entire call or read an entire chat transcript to find out what's interesting about it. You can focus on specific parts of the audio or transcript. Both are highlighted for you wherever there are points of interest. @@ -23 +23 @@ The following image shows an example of a chat contact. **System Message** appli - 1. Log in to Amazon Connect with a user account that has **Contact search** and **Contact Lens - conversational analytics** permissions in the security profile. + 1. Log in to Connect Customer with a user account that has **Contact search** and **Contact Lens - conversational analytics** permissions in the security profile. @@ -25 +25 @@ The following image shows an example of a chat contact. **System Message** appli - 2. In Amazon Connect, choose **Analytics and optimization** , **Contact search**. + 2. In Connect Customer, choose **Analytics and optimization** , **Contact search**.