AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
The changes are purely branding updates without any modification to security permissions, access controls, or data handling procedures. All permission requirements and security-related references remain unchanged.
Diff
diff --git a/connect/latest/adminguide/review-recorded-conversations.md b/connect/latest/adminguide/review-recorded-conversations.md index b2391447d..65a443057 100644 --- a//connect/latest/adminguide/review-recorded-conversations.md +++ b//connect/latest/adminguide/review-recorded-conversations.md @@ -9 +9 @@ Review recordings and transcripts of past agent conversationsReview recordings a -# Review recorded conversations between agents and customers using Amazon Connect +# Review recorded conversations between agents and customers using Connect Customer @@ -27 +27 @@ This section covers the steps that a manager takes to review past recordings and - 1. Log in to Amazon Connect with a user account that has that has permissions to access [ the contact search page](./contact-search.html#required-permissions-search-contacts) and to [access recordings](./assign-permissions-to-review-recordings.html). + 1. Log in to Connect Customer with a user account that has that has permissions to access [ the contact search page](./contact-search.html#required-permissions-search-contacts) and to [access recordings](./assign-permissions-to-review-recordings.html). @@ -29 +29 @@ This section covers the steps that a manager takes to review past recordings and - 2. In Amazon Connect choose **Analytics and optimization** , **Contact search**. + 2. In Connect Customer choose **Analytics and optimization** , **Contact search**. @@ -81 +81 @@ IVR recordings and logs enable you to monitor and improve your automated experie - 1. Log in to Amazon Connect with a user account that has permissions to access [the contact search page](./contact-search.html#required-permissions-search-contacts) and to [access recordings](./assign-permissions-to-review-recordings.html). Note that to view information on flow execution, you would need permissions to view **Flows** and **Flow modules**. + 1. Log in to Connect Customer with a user account that has permissions to access [the contact search page](./contact-search.html#required-permissions-search-contacts) and to [access recordings](./assign-permissions-to-review-recordings.html). Note that to view information on flow execution, you would need permissions to view **Flows** and **Flow modules**. @@ -102 +102 @@ IVR recordings and logs enable you to monitor and improve your automated experie -You can view the following flow blocks within the Amazon Connect UI on the contact details page; +You can view the following flow blocks within the Connect Customer UI on the contact details page;