AWS connect documentation change
Summary
Updated terminology from 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
The changes are branding updates replacing 'Amazon Connect' with 'Connect Customer'. No security vulnerabilities, configurations, or features were modified or added. The E911 functionality documentation remains functionally identical.
Diff
diff --git a/connect/latest/adminguide/retrieve-agent-address-e911.md b/connect/latest/adminguide/retrieve-agent-address-e911.md index af692ccb0..b652657ea 100644 --- a//connect/latest/adminguide/retrieve-agent-address-e911.md +++ b//connect/latest/adminguide/retrieve-agent-address-e911.md @@ -9 +9 @@ Create an outbound whisper flowAdd a task that sends notifications when an E911 -# Retrieve an agent's address from Amazon Connect when they call 911 +# Retrieve an agent's address from Connect Customer when they call 911 @@ -11 +11 @@ Create an outbound whisper flowAdd a task that sends notifications when an E911 -To retrieve an agent's validated address from the Amazon Connect, create an outbound whisper flow that calls a Lambda function. Code the Lambda function to retrieve the address from the agent's customer profile, as shown in the following illustration: +To retrieve an agent's validated address from the Connect Customer, create an outbound whisper flow that calls a Lambda function. Code the Lambda function to retrieve the address from the agent's customer profile, as shown in the following illustration: @@ -13 +13 @@ To retrieve an agent's validated address from the Amazon Connect, create an outb - + @@ -26 +26 @@ To retrieve an agent's validated address from the Amazon Connect, create an outb -For outbound voice calls within Amazon Connect, an [outbound whisper flow](./create-contact-flow.html#contact-flow-types) usually specifies the whisper to be played to customer. However, in this case you need to configure an [outbound whisper flow](./create-contact-flow.html#contact-flow-types) to do the following: +For outbound voice calls within Connect Customer, an [outbound whisper flow](./create-contact-flow.html#contact-flow-types) usually specifies the whisper to be played to customer. However, in this case you need to configure an [outbound whisper flow](./create-contact-flow.html#contact-flow-types) to do the following: @@ -45 +45 @@ The following illustration shows an example [outbound whisper flow](./create-con - * Step 2: Attach the location received to a contact attribute (see [Format a physical address for E911 to pass to Amazon Connect](./connect-format-physical-address-e911.html) for the required format). + * Step 2: Attach the location received to a contact attribute (see [Format a physical address for E911 to pass to Connect Customer](./connect-format-physical-address-e911.html) for the required format). @@ -55 +55 @@ The origination number is the caller ID that is passed along with the 911 outbou -For example, when an agent places an outbound call, if an invalid US phone number is passed to the carrier network, the carrier can reject the call. To avoid this situation, if the agent uses an invalid number from Amazon Connect, Amazon Connect defaults to the Caller ID that is assigned to the queue in the agent's routing profile. +For example, when an agent places an outbound call, if an invalid US phone number is passed to the carrier network, the carrier can reject the call. To avoid this situation, if the agent uses an invalid number from Connect Customer, Connect Customer defaults to the Caller ID that is assigned to the queue in the agent's routing profile. @@ -64 +64 @@ For example, when an agent places an outbound call, if an invalid US phone numbe -When an agent calls 911 it is important to notify in real time the appropriate people in your organization, such as corporate security or a human resources administrator, that someone from the contact center has placed an E911 call. To do this, create an Amazon Connect task in the [outbound whisper flow](./create-contact-flow.html#contact-flow-types). Then add custom notification logic to the task. +When an agent calls 911 it is important to notify in real time the appropriate people in your organization, such as corporate security or a human resources administrator, that someone from the contact center has placed an E911 call. To do this, create an Connect Customer task in the [outbound whisper flow](./create-contact-flow.html#contact-flow-types). Then add custom notification logic to the task.