AWS connect documentation change
Summary
Updated branding from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
The change is purely a branding update with no security implications. All references to security features (IAM, Directory Service, etc.) remain functionally identical.
Diff
diff --git a/connect/latest/adminguide/related-services-amazon-connect.md b/connect/latest/adminguide/related-services-amazon-connect.md index 92665fc55..9a24d30d7 100644 --- a//connect/latest/adminguide/related-services-amazon-connect.md +++ b//connect/latest/adminguide/related-services-amazon-connect.md @@ -9 +9 @@ DevelopmentStorageDatabaseAnalyticsMachine Learning (ML) and Artificial Intellig -# The power of AWS with Amazon Connect +# The power of AWS with Connect Customer @@ -11 +11 @@ DevelopmentStorageDatabaseAnalyticsMachine Learning (ML) and Artificial Intellig -**This topic is for developers and administrators who are interested in an overview of which other AWS services you can integrate with Amazon Connect.** +**This topic is for developers and administrators who are interested in an overview of which other AWS services you can integrate with Connect Customer.** @@ -13 +13 @@ DevelopmentStorageDatabaseAnalyticsMachine Learning (ML) and Artificial Intellig -The following diagram shows some of the other AWS services you can use with Amazon Connect. +The following diagram shows some of the other AWS services you can use with Connect Customer. @@ -15 +15 @@ The following diagram shows some of the other AWS services you can use with Amaz - + @@ -19 +19 @@ The following diagram shows some of the other AWS services you can use with Amaz -You can use AWS Lambda functions to either look up or post data to sources outside of Amazon Connect. For example, you can look up an inbound caller on Salesforce based on the customer’s phone number. The function may return such results as the customer name, membership level (for example, frequent flyer), last order, and order status. Then based on that information, the call can be routed to an Amazon Lex bot or an agent. +You can use AWS Lambda functions to either look up or post data to sources outside of Connect Customer. For example, you can look up an inbound caller on Salesforce based on the customer’s phone number. The function may return such results as the customer name, membership level (for example, frequent flyer), last order, and order status. Then based on that information, the call can be routed to an Amazon Lex bot or an agent. @@ -27 +27 @@ For more information, see: - * [Grant Amazon Connect access to your AWS Lambda functions](./connect-lambda-functions.html) + * [Grant Connect Customer access to your AWS Lambda functions](./connect-lambda-functions.html) @@ -34 +34 @@ For more information, see: -Amazon Connect uses Amazon Simple Storage Service (Amazon S3) to store recorded conversations and exported reports. When you set up Amazon Connect, it creates default buckets for these requirements, or you can point it to existing Amazon S3 infrastructure. For more information, see [Step 4: Data storage](./amazon-connect-instances.html#get-started-data-storage) in [Create an Amazon Connect instance](./amazon-connect-instances.html). +Connect Customer uses Amazon Simple Storage Service (Amazon S3) to store recorded conversations and exported reports. When you set up Connect Customer, it creates default buckets for these requirements, or you can point it to existing Amazon S3 infrastructure. For more information, see [Step 4: Data storage](./amazon-connect-instances.html#get-started-data-storage) in [Create an Connect Customer instance](./amazon-connect-instances.html). @@ -38 +38 @@ VPC endpoints are not supported. -You can also manage the Amazon S3 policies to move data to Amazon Glacier for less expensive long-term storage. However, it breaks the link in the contact record in Amazon Connect. To fix this, use a Lambda function to rename the Amazon Glacier object to match the data in the contact record. +You can also manage the Amazon S3 policies to move data to Amazon Glacier for less expensive long-term storage. However, it breaks the link in the contact record in Connect Customer. To fix this, use a Lambda function to rename the Amazon Glacier object to match the data in the contact record. @@ -42 +42 @@ You can also manage the Amazon S3 policies to move data to Amazon Glacier for le -You can use AWS databases with Amazon Connect for a variety of reasons. For example, with DynamoDB, you can create quick tables of data. +You can use AWS databases with Connect Customer for a variety of reasons. For example, with DynamoDB, you can create quick tables of data. @@ -48 +48 @@ For more information, see: - * Blog post: [Creating dynamic, personalized experiences in Amazon Connect](https://aws.amazon.com/blogs/contact-center/creating-dynamic-personalized-experiences-in-amazon-connect/) + * Blog post: [Creating dynamic, personalized experiences in Connect Customer](https://aws.amazon.com/blogs/contact-center/creating-dynamic-personalized-experiences-in-amazon-connect/) @@ -55 +55 @@ For more information, see: -Amazon Connect tracks all interactions using [contact records](./about-contact-states.html#ctr-events). Contact records are used for real-time and historical metrics reports. You can also use Amazon Kinesis to stream them to an AWS database like Amazon Redshift or Amazon Athena for BI analysis (Quick, or a third party such as Tableau). There are AWS CloudFormation templates available to set up this functionality for Amazon Redshift and Athena. +Connect Customer tracks all interactions using [contact records](./about-contact-states.html#ctr-events). Contact records are used for real-time and historical metrics reports. You can also use Amazon Kinesis to stream them to an AWS database like Amazon Redshift or Amazon Athena for BI analysis (Quick, or a third party such as Tableau). There are AWS CloudFormation templates available to set up this functionality for Amazon Redshift and Athena. @@ -57 +57 @@ Amazon Connect tracks all interactions using [contact records](./about-contact-s -To perform analysis on your flow logs, you can set up an Amazon Kinesis stream to stream your flow log data from CloudWatch to a data warehouse service, such as Amazon Redshift. You can combine the flow log data with other Amazon Connect data in your warehouse, or run queries to identify trends or common issues with a flow. +To perform analysis on your flow logs, you can set up an Amazon Kinesis stream to stream your flow log data from CloudWatch to a data warehouse service, such as Amazon Redshift. You can combine the flow log data with other Connect Customer data in your warehouse, or run queries to identify trends or common issues with a flow. @@ -61 +61 @@ For more information, see: - * [Develop live media streaming in Amazon Connect](./access-media-stream-data.html) + * [Develop live media streaming in Connect Customer](./access-media-stream-data.html) @@ -63 +63 @@ For more information, see: - * Blog post: [Recovering abandoned calls with Amazon Connect](https://aws.amazon.com/blogs/contact-center/recovering-abandoned-calls-with-amazon-connect/) + * Blog post: [Recovering abandoned calls with Connect Customer](https://aws.amazon.com/blogs/contact-center/recovering-abandoned-calls-with-amazon-connect/) @@ -70 +70 @@ For more information, see: -Amazon Connect uses the following services for ML/AI: +Connect Customer uses the following services for ML/AI: @@ -72 +72 @@ Amazon Connect uses the following services for ML/AI: - * Amazon Lex—Lets you create a chatbot to use as Interactive Voice Response (IVR). For more information, see [Add an Amazon Lex bot to Amazon Connect](./amazon-lex.html). + * Amazon Lex—Lets you create a chatbot to use as Interactive Voice Response (IVR). For more information, see [Add an Amazon Lex bot to Connect Customer](./amazon-lex.html). @@ -74 +74 @@ Amazon Connect uses the following services for ML/AI: - * Amazon Polly—Provides text-to-speech in all flows. For more information, see [Add text-to-speech to prompts in flow blocks in Amazon Polly](./text-to-speech.html) and [SSML tags supported by Amazon Connect](./supported-ssml-tags.html). + * Amazon Polly—Provides text-to-speech in all flows. For more information, see [Add text-to-speech to prompts in flow blocks in Amazon Polly](./text-to-speech.html) and [SSML tags supported by Connect Customer](./supported-ssml-tags.html). @@ -85 +85 @@ Amazon Connect uses the following services for ML/AI: -Amazon Connect uses the following services for messaging: +Connect Customer uses the following services for messaging: @@ -87 +87 @@ Amazon Connect uses the following services for messaging: - * Amazon Pinpoint—Use as an outbound messaging trigger for events; for example, bulk messaging (such as outbound marketing campaigns). For more information, see this blog post: [Using Amazon Pinpoint to send text messages in Amazon Connect](https://aws.amazon.com/blogs/contact-center/using-amazon-pinpoint-to-send-text-messages-in-amazon-connect/). + * Amazon Pinpoint—Use as an outbound messaging trigger for events; for example, bulk messaging (such as outbound marketing campaigns). For more information, see this blog post: [Using Amazon Pinpoint to send text messages in Connect Customer](https://aws.amazon.com/blogs/contact-center/using-amazon-pinpoint-to-send-text-messages-in-amazon-connect/). @@ -98 +98 @@ Amazon Connect uses the following services for messaging: -Amazon Connect uses the following services for added security: +Connect Customer uses the following services for added security: @@ -100 +100 @@ Amazon Connect uses the following services for added security: - * AWS Identity and Access Management (IAM)—Use to manage permissions for users. Amazon Connect users require permission for services. For more information, see [Identity and access management for Amazon Connect](./security-iam.html). + * AWS Identity and Access Management (IAM)—Use to manage permissions for users. Connect Customer users require permission for services. For more information, see [Identity and access management for Connect Customer](./security-iam.html). @@ -102 +102 @@ Amazon Connect uses the following services for added security: - * Directory Service—Amazon Connect supports user federation through the internal directory (created in the Amazon Connect instance), using Active Directory integration (MAD, ADFS) or SAML 2.0. + * Directory Service—Connect Customer supports user federation through the internal directory (created in the Connect Customer instance), using Active Directory integration (MAD, ADFS) or SAML 2.0. @@ -106 +106 @@ For more information, see: - * [Plan your identity management in Amazon Connect](./connect-identity-management.html) + * [Plan your identity management in Connect Customer](./connect-identity-management.html) @@ -108 +108 @@ For more information, see: - * Blog post: [Enabling federation with AWS Single Sign-On and Amazon Connect](https://aws.amazon.com/blogs/contact-center/enabling-federation-with-aws-single-sign-on-and-amazon-connect/) + * Blog post: [Enabling federation with AWS Single Sign-On and Connect Customer](https://aws.amazon.com/blogs/contact-center/enabling-federation-with-aws-single-sign-on-and-amazon-connect/) @@ -115 +115 @@ For more information, see: -Amazon Connect uses the following services for monitoring usage: +Connect Customer uses the following services for monitoring usage: @@ -117 +117 @@ Amazon Connect uses the following services for monitoring usage: - * Amazon CloudWatch—Collects logs, service metrics, performance metrics for Amazon Connect. For more information, see [Monitoring your Amazon Connect instance using CloudWatch](./monitoring-cloudwatch.html). + * Amazon CloudWatch—Collects logs, service metrics, performance metrics for Connect Customer. For more information, see [Monitoring your Connect Customer instance using CloudWatch](./monitoring-cloudwatch.html). @@ -119 +119 @@ Amazon Connect uses the following services for monitoring usage: - * AWS CloudTrail—Provides a record of Amazon Connect API calls. + * AWS CloudTrail—Provides a record of Connect Customer API calls. @@ -121 +121 @@ Amazon Connect uses the following services for monitoring usage: -For more information about Amazon Connect and AWS CloudTrail, see [Log Amazon Connect API calls with AWS CloudTrail](./logging-using-cloudtrail.html). +For more information about Connect Customer and AWS CloudTrail, see [Log Connect Customer API calls with AWS CloudTrail](./logging-using-cloudtrail.html). @@ -123 +123 @@ For more information about Amazon Connect and AWS CloudTrail, see [Log Amazon Co - * CloudFormation—Amazon Connect supports using CloudFormation for initiating an instance with all the supported channels enabled. For more information, see [AWS::Connect::Instance](https://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-resource-connect-instance.html). + * CloudFormation—Connect Customer supports using CloudFormation for initiating an instance with all the supported channels enabled. For more information, see [AWS::Connect::Instance](https://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-resource-connect-instance.html). @@ -136 +136 @@ Architectural guidance -Amazon Connect workload layers +Connect Customer workload layers