AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the document. No technical changes to functionality or procedures.
Security assessment
Changes are purely branding updates without modifying security-related content. The diff shows no vulnerability fixes, security enhancements, or new security guidance. Existing security statements about proper caller ID usage remain unchanged.
Diff
diff --git a/connect/latest/adminguide/queues-callerid.md b/connect/latest/adminguide/queues-callerid.md index 2bf1910c3..bf46165fe 100644 --- a//connect/latest/adminguide/queues-callerid.md +++ b//connect/latest/adminguide/queues-callerid.md @@ -9 +9 @@ Outbound parameters: Set in queueHow outbound parameters are selectedHow to set -# Set up outbound caller ID in Amazon Connect +# Set up outbound caller ID in Connect Customer @@ -48 +48 @@ The **Outbound caller ID name** is set to the value that is passed from the SIP - * Amazon Connect runs on a SIP-only infrastructure through our carrier partners. However, the caller ID name can be delivered to your customers only if the call path across the public telephony network is all on SIP. Because your customers are on many different networks outside of what Amazon Connect controls, the caller ID name is not guaranteed to be delivered to your customers. Depending on the country this will be up to 75% effective. + * Connect Customer runs on a SIP-only infrastructure through our carrier partners. However, the caller ID name can be delivered to your customers only if the call path across the public telephony network is all on SIP. Because your customers are on many different networks outside of what Connect Customer controls, the caller ID name is not guaranteed to be delivered to your customers. Depending on the country this will be up to 75% effective. @@ -50 +50 @@ The **Outbound caller ID name** is set to the value that is passed from the SIP - * To guarantee your caller ID name is delivered to customers, see [Optimize your reputation for outbound calling in Amazon Connect](./optimize-outbound-calling.html) for information about achieving it by using partner solutions. + * To guarantee your caller ID name is delivered to customers, see [Optimize your reputation for outbound calling in Connect Customer](./optimize-outbound-calling.html) for information about achieving it by using partner solutions. @@ -57 +57 @@ The **Outbound caller ID name** is set to the value that is passed from the SIP -Only phone numbers that you've [claimed](./get-connect-number.html) or [ported to Amazon Connect](./port-phone-number.html) can be used as your caller ID number. Outbound calls without proper identification may be blocked in certain countries such as UK and Australia. +Only phone numbers that you've [claimed](./get-connect-number.html) or [ported to Connect Customer](./port-phone-number.html) can be used as your caller ID number. Outbound calls without proper identification may be blocked in certain countries such as UK and Australia. @@ -89 +89 @@ Do not attach any documents that contain personal information. After we review y - 10. The Amazon Connect team will review your ticket and get back to you. They will provide a link to our secured storage (Amazon S3) so you can submit required documents. + 10. The Connect Customer team will review your ticket and get back to you. They will provide a link to our secured storage (Amazon S3) so you can submit required documents. @@ -109 +109 @@ You can also use this block with the [Set contact attributes](./set-contact-attr - * Telecom regulations in various countries limit the telephone numbers that you can use to make outbound calls. If you set up a number and you can't make outbound calls, check the [Amazon Connect Telecoms Country Coverage Guide](https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf) and [Region requirements for ordering and porting phone numbers in Amazon Connect](./phone-number-requirements.html) to ensure that you have correct type of number. + * Telecom regulations in various countries limit the telephone numbers that you can use to make outbound calls. If you set up a number and you can't make outbound calls, check the [Connect Customer Telecoms Country Coverage Guide](https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf) and [Region requirements for ordering and porting phone numbers in Connect Customer](./phone-number-requirements.html) to ensure that you have correct type of number. @@ -115 +115 @@ For example: -**In Australia** : The caller ID must be an Amazon Connect provided DID (Direct Inward Dialing) phone number. If a toll free number or a number not provided by Amazon Connect is used in the caller ID, local telephony suppliers may reject outbound calls due to local anti-fraud requirements. +**In Australia** : The caller ID must be an Connect Customer provided DID (Direct Inward Dialing) phone number. If a toll free number or a number not provided by Connect Customer is used in the caller ID, local telephony suppliers may reject outbound calls due to local anti-fraud requirements. @@ -143 +143 @@ Toll-free numbers for outbound communications have a number of limitations. For -If you use toll-free numbers outside of the US, refer to the [Amazon Connect Telecoms Country Coverage Guide](https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf) to see which countries support toll-free numbers as outbound. For example, for Australia the **National Outbound** column indicates that toll-free numbers are not supported. +If you use toll-free numbers outside of the US, refer to the [Connect Customer Telecoms Country Coverage Guide](https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf) to see which countries support toll-free numbers as outbound. For example, for Australia the **National Outbound** column indicates that toll-free numbers are not supported. @@ -179 +179 @@ The value of the attribute must be a phone number from your instance in [ E.164] -For more information about setting the caller ID dynamically, see this AWS Support Knowledge Center article: [How can I set my Amazon Connect outbound caller ID dynamically based on country?](https://aws.amazon.com/premiumsupport/knowledge-center/connect-dynamic-outbound-caller-id/) +For more information about setting the caller ID dynamically, see this AWS Support Knowledge Center article: [How can I set my Connect Customer outbound caller ID dynamically based on country?](https://aws.amazon.com/premiumsupport/knowledge-center/connect-dynamic-outbound-caller-id/) @@ -183 +183 @@ For more information about setting the caller ID dynamically, see this AWS Suppo -Amazon Connect requires phone numbers in [E.164](https://www.itu.int/rec/T-REC-E.164/en) format. +Connect Customer requires phone numbers in [E.164](https://www.itu.int/rec/T-REC-E.164/en) format. @@ -192 +192 @@ To express a US phone number in E.164 format, add the '+' prefix and the country -In the UK and many other countries internationally, local dialing requires the addition of a 0 in front of the subscriber number. However, to use E.164 formatting, this 0 must be removed. A number such as 020 718 xxxxx in the UK would be formatted as +44 20 718 xxxxx. When you place calls from the CCP using Amazon Connect the CCP provides the correct formatting for numbers automatically. +In the UK and many other countries internationally, local dialing requires the addition of a 0 in front of the subscriber number. However, to use E.164 formatting, this 0 must be removed. A number such as 020 718 xxxxx in the UK would be formatted as +44 20 718 xxxxx. When you place calls from the CCP using Connect Customer the CCP provides the correct formatting for numbers automatically. @@ -196 +196 @@ In the UK and many other countries internationally, local dialing requires the a -Phone numbers must be formatted in E.164 or they will not work. They will also result in a breach of [Amazon Connect Service Terms and conditions](https://aws.amazon.com/service-terms/) for acceptable use which may result in your service being suspended. +Phone numbers must be formatted in E.164 or they will not work. They will also result in a breach of [Connect Customer Service Terms and conditions](https://aws.amazon.com/service-terms/) for acceptable use which may result in your service being suspended. @@ -231 +231 @@ There is no error branch for the block. If a call is not successfully initiated, -As part of changes within the US Public Telephone network and a move to alternative reputation mechanisms described in [Optimize your reputation for outbound calling in Amazon Connect](./optimize-outbound-calling.html), as of March 31, 2023, Amazon Connect no longer sets CNAM configurations. +As part of changes within the US Public Telephone network and a move to alternative reputation mechanisms described in [Optimize your reputation for outbound calling in Connect Customer](./optimize-outbound-calling.html), as of March 31, 2023, Connect Customer no longer sets CNAM configurations. @@ -239 +239 @@ All existing CNAM configurations set up before March 2023, are still in place. W -See the recommended steps in [Optimize your reputation for outbound calling in Amazon Connect](./optimize-outbound-calling.html). +See the recommended steps in [Optimize your reputation for outbound calling in Connect Customer](./optimize-outbound-calling.html).