AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
Changes are purely branding/product naming updates without any security implications. No security features, vulnerabilities, or configurations were modified or added.
Diff
diff --git a/connect/latest/adminguide/provide-coaching.md b/connect/latest/adminguide/provide-coaching.md index dae870fa8..5711fd91e 100644 --- a//connect/latest/adminguide/provide-coaching.md +++ b//connect/latest/adminguide/provide-coaching.md @@ -9 +9 @@ Assign permissions for coachingProvide coaching to agentsSearch for coaching ses -# Provide agent coaching in Amazon Connect +# Provide agent coaching in Connect Customer @@ -11 +11 @@ Assign permissions for coachingProvide coaching to agentsSearch for coaching ses -Amazon Connect provides integrated coaching tools that help supervisors deliver structured, data-driven feedback to agents based on performance evaluations. For upcoming one-on-one sessions with agents, supervisors can share detailed coaching feedback with concrete examples, and set performance goals directly within Amazon Connect. Quality management teams can also assign coaching to supervisors with due dates when they identify improvement opportunities, such as showing greater empathy towards customer issues. Once coaching is completed, agents can acknowledge the feedback in Amazon Connect, ensuring that they understand next steps for improvement. Past coaching feedback is centrally accessible, making it easier for agents, supervisors, and quality managers to track agent progress over time. +Connect Customer provides integrated coaching tools that help supervisors deliver structured, data-driven feedback to agents based on performance evaluations. For upcoming one-on-one sessions with agents, supervisors can share detailed coaching feedback with concrete examples, and set performance goals directly within Connect Customer. Quality management teams can also assign coaching to supervisors with due dates when they identify improvement opportunities, such as showing greater empathy towards customer issues. Once coaching is completed, agents can acknowledge the feedback in Connect Customer, ensuring that they understand next steps for improvement. Past coaching feedback is centrally accessible, making it easier for agents, supervisors, and quality managers to track agent progress over time. @@ -15 +15 @@ Amazon Connect provides integrated coaching tools that help supervisors deliver -This feature is available as part of Amazon Connect performance evaluations. +This feature is available as part of Connect Customer performance evaluations. @@ -21 +21 @@ Permissions can be configured as follows: - 1. **Admins and quality managers** : Provide **coaching – manage coaching sessions** permissions. These permissions grant them access to all coaching sessions in your Amazon Connect instance. With this permission, they can assign agent coaching to agents' supervisors. + 1. **Admins and quality managers** : Provide **coaching – manage coaching sessions** permissions. These permissions grant them access to all coaching sessions in your Connect Customer instance. With this permission, they can assign agent coaching to agents' supervisors. @@ -34 +34 @@ For more information, see [Assign security profile permissions for performance e - 1. Log in to Amazon Connect with a security profile that can [search contacts](./contact-search.html) and perform coaching. + 1. Log in to Connect Customer with a security profile that can [search contacts](./contact-search.html) and perform coaching. @@ -70 +70 @@ For more information, see [Assign security profile permissions for performance e - 12. When the coaching session is ready, click **Share** to make the coaching session visible to the agent. If the agent has an email configured within Amazon Connect (or has a secondary email for a SAML instance), they will receive an email notification with a link to view the coaching session. + 12. When the coaching session is ready, click **Share** to make the coaching session visible to the agent. If the agent has an email configured within Connect Customer (or has a secondary email for a SAML instance), they will receive an email notification with a link to view the coaching session.