AWS connect documentation change
Summary
Replaced all occurrences of 'Amazon Connect' with 'Connect Customer' throughout the document
Security assessment
The changes are purely branding/naming updates without any modifications to security configurations, permissions, or procedures. The security profile permission requirement remains unchanged.
Diff
diff --git a/connect/latest/adminguide/prompts.md b/connect/latest/adminguide/prompts.md index 41b64d934..f6b26a8bd 100644 --- a//connect/latest/adminguide/prompts.md +++ b//connect/latest/adminguide/prompts.md @@ -9 +9 @@ How to create promptsSupported file typesMaximum length for promptsBulk upload o -# Create prompts in Amazon Connect +# Create prompts in Connect Customer @@ -11 +11 @@ How to create promptsSupported file typesMaximum length for promptsBulk upload o -Prompts are audio files played in call flows. For example, hold music is a prompt. Amazon Connect comes with a set of prompts that you can add to your flows. Or, you can add your own recordings. +Prompts are audio files played in call flows. For example, hold music is a prompt. Connect Customer comes with a set of prompts that you can add to your flows. Or, you can add your own recordings. @@ -15 +15 @@ We recommend that you align your prompts and routing policies with each other to -You can create and manage prompts by using the Amazon Connect admin site as described in the topics in this section. Or you can use the [Prompt actions](https://docs.aws.amazon.com/connect/latest/APIReference/prompts-api.html) documented in the _Amazon Connect API Reference Guide_. +You can create and manage prompts by using the Connect Customer admin site as described in the topics in this section. Or you can use the [Prompt actions](https://docs.aws.amazon.com/connect/latest/APIReference/prompts-api.html) documented in the _Connect Customer API Reference Guide_. @@ -31 +31 @@ You can create and manage prompts by using the Amazon Connect admin site as desc - * [Dynamically select which prompts to play in Amazon Connect](./dynamically-select-prompts.html) + * [Dynamically select which prompts to play in Connect Customer](./dynamically-select-prompts.html) @@ -33 +33 @@ You can create and manage prompts by using the Amazon Connect admin site as desc - * [Set up prompts to play from an S3 bucket in Amazon Connect](./setup-prompts-s3.html) + * [Set up prompts to play from an S3 bucket in Connect Customer](./setup-prompts-s3.html) @@ -35 +35 @@ You can create and manage prompts by using the Amazon Connect admin site as desc - * [Choose the text-to-speech voice and language for audio prompts in Amazon Connect](./voice-for-audio-prompts.html) + * [Choose the text-to-speech voice and language for audio prompts in Connect Customer](./voice-for-audio-prompts.html) @@ -39 +39 @@ You can create and manage prompts by using the Amazon Connect admin site as desc - * [SSML tags in an Amazon Connect chat conversation](./chat-and-ssml-tags.html) + * [SSML tags in an Connect Customer chat conversation](./chat-and-ssml-tags.html) @@ -41 +41 @@ You can create and manage prompts by using the Amazon Connect admin site as desc - * [SSML tags supported by Amazon Connect](./supported-ssml-tags.html) + * [SSML tags supported by Connect Customer](./supported-ssml-tags.html) @@ -48 +48 @@ You can create and manage prompts by using the Amazon Connect admin site as desc -This topic explains how to use the Amazon Connect admin website to create prompts. To create prompts programmatically, see [CreatePrompt](https://docs.aws.amazon.com/connect/latest/APIReference/API_CreatePrompt.html) in the _Amazon Connect API Reference Guide_. +This topic explains how to use the Connect Customer admin website to create prompts. To create prompts programmatically, see [CreatePrompt](https://docs.aws.amazon.com/connect/latest/APIReference/API_CreatePrompt.html) in the _Connect Customer API Reference Guide_. @@ -50 +50 @@ This topic explains how to use the Amazon Connect admin website to create prompt - 1. Log in to Amazon Connect using an account that has the following security profile permission: + 1. Log in to Connect Customer using an account that has the following security profile permission: @@ -72 +72 @@ For example, you may have a department that manages prompts for greetings. You c - 8. Optionally, add tags to identify, organize, search for, filter, and control who can access this prompt. For more information, see [Add tags to resources in Amazon Connect](./tagging.html). + 8. Optionally, add tags to identify, organize, search for, filter, and control who can access this prompt. For more information, see [Add tags to resources in Connect Customer](./tagging.html). @@ -85 +85 @@ You can upload a pre-recorded .wav file to use for your prompt, or record one in -We recommend using 8 KHz .wav files that are less than 50 MB and less than 5 minutes long. If you use higher rated audio libraries, such as 16 KHz files, Amazon Connect has to down sample them into 8 KHz samples because of PSTN limitations. This may result in low quality audio. For more information, see the following Wikipedia article: [G.711](https://en.wikipedia.org/wiki/G.711). +We recommend using 8 KHz .wav files that are less than 50 MB and less than 5 minutes long. If you use higher rated audio libraries, such as 16 KHz files, Connect Customer has to down sample them into 8 KHz samples because of PSTN limitations. This may result in low quality audio. For more information, see the following Wikipedia article: [G.711](https://en.wikipedia.org/wiki/G.711). @@ -89 +89 @@ We recommend using 8 KHz .wav files that are less than 50 MB and less than 5 min -Amazon Connect supports prompts that are less than 50 MB and less than 5 minutes long. +Connect Customer supports prompts that are less than 50 MB and less than 5 minutes long. @@ -93 +93 @@ Amazon Connect supports prompts that are less than 50 MB and less than 5 minutes -Currently, bulk uploading of prompts is not supported through the Amazon Connect console or programmatically using the API or CLI. +Currently, bulk uploading of prompts is not supported through the Connect Customer console or programmatically using the API or CLI.