AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document and updated guide references. No functional changes to phone number requirements or processes.
Security assessment
The changes are purely branding updates (replacing 'Amazon Connect' with 'Connect Customer'). There are no modifications to security requirements, processes, or vulnerabilities addressed. The document still contains the same regulatory requirements for phone number ordering/porting.
Diff
diff --git a/connect/latest/adminguide/phone-number-requirements.md b/connect/latest/adminguide/phone-number-requirements.md index 2c8403360..ca2641d30 100644 --- a//connect/latest/adminguide/phone-number-requirements.md +++ b//connect/latest/adminguide/phone-number-requirements.md @@ -9 +9 @@ Anguilla (AI)Antigua and Barbuda (AG)Argentina (AR)Australia (AU)Austria (AT)Bel -# Region requirements for ordering and porting phone numbers in Amazon Connect +# Region requirements for ordering and porting phone numbers in Connect Customer @@ -13 +13 @@ Country or region regulations often require a local office address and specific -For a list of the telephony capabilities that Amazon Connect provides, see the [Amazon Connect Telecoms Country Coverage Guide](https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf). This guide provides visibility of what regions are supported, and if there are any exceptions to being able to access a country from any commercial region. +For a list of the telephony capabilities that Connect Customer provides, see the [Connect Customer Telecoms Country Coverage Guide](https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf). This guide provides visibility of what regions are supported, and if there are any exceptions to being able to access a country from any commercial region. @@ -21 +21 @@ Following is a list of ID Requirements by country or region for ordering and por - * After your numbers are ordered or ported, the exact number of requested phone numbers appear on the **Manage Phone numbers** page in the Amazon Connect admin website for you to [manage](./get-connect-number.html#get-connect-number1). You won't have access to all available numbers in that country. + * After your numbers are ordered or ported, the exact number of requested phone numbers appear on the **Manage Phone numbers** page in the Connect Customer admin website for you to [manage](./get-connect-number.html#get-connect-number1). You won't have access to all available numbers in that country. @@ -256 +256 @@ Local telephone numbers | Yes. Local Brazilian presence is required. - 1. Initiate the process by opening an Support ticket. Follow the specific guidelines provided for [requesting international numbers for Amazon Connect.](./number-request.html) + 1. Initiate the process by opening an Support ticket. Follow the specific guidelines provided for [requesting international numbers for Connect Customer.](./number-request.html) @@ -258 +258 @@ Local telephone numbers | Yes. Local Brazilian presence is required. - 3. After you have your numbers from our telephony provider, perform the steps explained in [Map third-party numbers to your Amazon Connect account](./third-party-numbers.html) to add your number(s) to your Amazon Connect instance. + 3. After you have your numbers from our telephony provider, perform the steps explained in [Map third-party numbers to your Connect Customer account](./third-party-numbers.html) to add your number(s) to your Connect Customer instance. @@ -274 +274 @@ Local telephone numbers | Yes. Local Brazilian presence is required. - * If you currently have local numbers in Amazon Connect: + * If you currently have local numbers in Connect Customer: @@ -276 +276 @@ Local telephone numbers | Yes. Local Brazilian presence is required. - 2. Open an Support ticket to have your ported numbers added to your Amazon Connect instance. + 2. Open an Support ticket to have your ported numbers added to your Connect Customer instance. @@ -281 +281 @@ We recommend opening the Support ticket at least 5 days before your scheduled po - * If you are in the process of porting numbers and do not yet have local numbers in Brazil associated with your Amazon Connect instance, follow the steps outlined above for ordering numbers. This includes opening a ticket with Support to initiate the process. + * If you are in the process of porting numbers and do not yet have local numbers in Brazil associated with your Connect Customer instance, follow the steps outlined above for ordering numbers. This includes opening a ticket with Support to initiate the process. @@ -652 +652 @@ National prefixes: +49 32 | Yes | A business address in Germany is required. You -Toll-free prefixes: +49 800 | Yes | Toll-free prefixes are supported for businesses with an address in Germany (thus referred to as numbers answered or terminated inside Germany), or alternatively for businesses with an address outside Germany (thus referred to as answered or terminated outside of Germany). For businesses with an address in Germany (preferred), you must obtain the number directly from the local regulator and then provide your number assignment certificate to Amazon Connect for number activation. Details about the process are provided when you make the request. If your business address is outside of Germany, you must provide a copy of the business registration, which serves as proof of company registration and proof of address. If the business registration document does not show an address, a utility bill (issued in the past 6 months) is also required. +Toll-free prefixes: +49 800 | Yes | Toll-free prefixes are supported for businesses with an address in Germany (thus referred to as numbers answered or terminated inside Germany), or alternatively for businesses with an address outside Germany (thus referred to as answered or terminated outside of Germany). For businesses with an address in Germany (preferred), you must obtain the number directly from the local regulator and then provide your number assignment certificate to Connect Customer for number activation. Details about the process are provided when you make the request. If your business address is outside of Germany, you must provide a copy of the business registration, which serves as proof of company registration and proof of address. If the business registration document does not show an address, a utility bill (issued in the past 6 months) is also required. @@ -1193 +1193 @@ National prefixes: +31 85 | Yes | Your business address in the country. -National prefixes: +31 88 | Yes | You must obtain the number directly from the local regulator and then provide your number assignment certificate to Amazon Connect for number activation. Details about the process are provided when you make the request. +National prefixes: +31 88 | Yes | You must obtain the number directly from the local regulator and then provide your number assignment certificate to Connect Customer for number activation. Details about the process are provided when you make the request. @@ -1664 +1664 @@ Africa (Cape Town) | Monday - Friday 5 PM to 8 PM SAST | -Ordering and porting numbers in South Korea takes longer than most other countries because of extra steps related to Regulator review, and because the many of the steps must be performed in Korean. For more information about ordering and porting numbers in South Korea, see [Guidelines for porting phone numbers to your Amazon Connect project in South Korea](./porting-numbers-sk.html). +Ordering and porting numbers in South Korea takes longer than most other countries because of extra steps related to Regulator review, and because the many of the steps must be performed in Korean. For more information about ordering and porting numbers in South Korea, see [Guidelines for porting phone numbers to your Connect Customer project in South Korea](./porting-numbers-sk.html). @@ -1679 +1679 @@ Toll-free prefixes: +82 80 | Yes | Your business address in South Korea. Local c -Geographic Prefixes: +82 2 | Yes (via Porting) | Same as for VOIP numbers, but the provided business registration document should reference a physical location associated with +822 (Seoul) zone. But if new local numbers are needed due to the Korean regulations requiring new local numbers to be physically installed as legacy services, we recommend you pre-plan migrations and ensure that you request numbers with existing providers that have a minimum of 6 months of physical installation of the number. Amazon Connect can support migration of a large number of DIDs, and can port numbers older than 6 months directly to Amazon Connect. +Geographic Prefixes: +82 2 | Yes (via Porting) | Same as for VOIP numbers, but the provided business registration document should reference a physical location associated with +822 (Seoul) zone. But if new local numbers are needed due to the Korean regulations requiring new local numbers to be physically installed as legacy services, we recommend you pre-plan migrations and ensure that you request numbers with existing providers that have a minimum of 6 months of physical installation of the number. Connect Customer can support migration of a large number of DIDs, and can port numbers older than 6 months directly to Connect Customer.