AWS connect documentation change
Summary
Replaced all instances of 'Amazon Connect' with 'Connect Customer' throughout the documentation
Security assessment
The changes are purely branding/naming updates without any security context. No vulnerabilities, weaknesses, or security incidents are mentioned or addressed in the diff.
Diff
diff --git a/connect/latest/adminguide/outbound-campaign-metrics.md b/connect/latest/adminguide/outbound-campaign-metrics.md index 7f75c8dcc..c9fcc6558 100644 --- a//connect/latest/adminguide/outbound-campaign-metrics.md +++ b//connect/latest/adminguide/outbound-campaign-metrics.md @@ -9 +9 @@ Average dials per minuteAverage wait time after customer connectionCampaign cont -# Outbound campaign metrics in Amazon Connect +# Outbound campaign metrics in Connect Customer @@ -21 +21 @@ This metric measures the average number of outbound campaign dials per minute fo -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -28 +28 @@ This metric measures the average number of outbound campaign dials per minute fo -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -46 +46 @@ This metric measures the average number of outbound campaign dials per minute fo -This metric measures the average duration of total wait time by the customer after they answer the outbound call through the Amazon Connect dialer. +This metric measures the average duration of total wait time by the customer after they answer the outbound call through the Connect Customer dialer. @@ -52 +52 @@ This metric measures the average duration of total wait time by the customer aft -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -76 +76 @@ This metric counts the outbound campaign calls that were connected to a live cus -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -83 +83 @@ This metric counts the outbound campaign calls that were connected to a live cus -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -114 +114 @@ This metric measures the percentage of outbound campaign calls that were connect -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -121 +121 @@ This metric measures the percentage of outbound campaign calls that were connect -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -145 +145 @@ This metric counts the outbound campaign interactions after a successful deliver -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -181 +181 @@ This metric measures the percentage of outbound campaign recipients attempted fo -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -204 +204 @@ This metric measures the percentage of outbound campaign recipients attempted fo -This metric counts the outbound campaign send requests sent by Amazon Connect for delivery. A campaign send request represents a send attempt made to reach out to an recipient using email, SMS, or telephony delivery mode. +This metric counts the outbound campaign send requests sent by Connect Customer for delivery. A campaign send request represents a send attempt made to reach out to an recipient using email, SMS, or telephony delivery mode. @@ -210 +210 @@ This metric counts the outbound campaign send requests sent by Amazon Connect fo -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -217 +217 @@ This metric counts the outbound campaign send requests sent by Amazon Connect fo -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -239 +239 @@ This metric measures the count of outbound campaign send attempts that were excl -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -246 +246 @@ This metric measures the count of outbound campaign send attempts that were excl -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -264 +264 @@ This metric measures the count of outbound campaign send attempts that were excl -This metric measures the delivery outcome of a campaign outreach attempt. The count of outbound campaign contact outcomes from the Amazon Connect dialer, or the count of outbound campaign email or SMS message outcomes that were successfully sent to Amazon Connect to be delivered. +This metric measures the delivery outcome of a campaign outreach attempt. The count of outbound campaign contact outcomes from the Connect Customer dialer, or the count of outbound campaign email or SMS message outcomes that were successfully sent to Connect Customer to be delivered. @@ -270 +270 @@ This metric measures the delivery outcome of a campaign outreach attempt. The co -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -277 +277 @@ This metric measures the delivery outcome of a campaign outreach attempt. The co -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -295 +295 @@ This metric measures the delivery outcome of a campaign outreach attempt. The co -This metric measures the percentage of each delivery outcome from a campaign outreach. The percent of call classification by answering machine detection or disconnect reason from outbound campaign contacts executed by the Amazon Connect dialer, or the percent of outbound campaign email or SMS message outcomes that was successfully sent to Amazon Connect to be delivered. +This metric measures the percentage of each delivery outcome from a campaign outreach. The percent of call classification by answering machine detection or disconnect reason from outbound campaign contacts executed by the Connect Customer dialer, or the percent of outbound campaign email or SMS message outcomes that was successfully sent to Connect Customer to be delivered. @@ -308 +308 @@ This metric measures the percentage of each delivery outcome from a campaign out -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -332 +332 @@ This metric counts the outbound campaign calls that were connected to a live cus -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -339 +339 @@ This metric counts the outbound campaign calls that were connected to a live cus -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -363 +363 @@ This metric measures the approximate count of outbound campaign recipients attem -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -370 +370 @@ This metric measures the approximate count of outbound campaign recipients attem -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -394 +394 @@ This metric measures the approximate count of outbound campaign recipients who i -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -401 +401 @@ This metric measures the approximate count of outbound campaign recipients who i -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** : @@ -425 +425 @@ This metric measures the count of outbound campaign recipients identified as the -**How to access using the Amazon Connect API** : +**How to access using the Connect Customer API** : @@ -432 +432 @@ This metric measures the count of outbound campaign recipients identified as the -**How to access using the Amazon Connect admin website** : +**How to access using the Connect Customer admin website** :