AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document, including service references, feature names, and documentation links.
Security assessment
The changes are purely branding/nomenclature updates without any modifications to security guidance, vulnerability disclosures, or security features. No security implications are present as technical content remains unchanged.
Diff
diff --git a/connect/latest/adminguide/outbound-campaign-best-practices.md b/connect/latest/adminguide/outbound-campaign-best-practices.md index a3989c97f..68b675c6e 100644 --- a//connect/latest/adminguide/outbound-campaign-best-practices.md +++ b//connect/latest/adminguide/outbound-campaign-best-practices.md @@ -9 +9 @@ Choose the right mode for voice communicationAgent staffing best practices for v -# Best practices for Amazon Connect outbound campaigns +# Best practices for Connect Customer outbound campaigns @@ -30 +30 @@ The topics in this section explain best practices for outbound campaigns. These -Amazon Connect outbound campaign provides several types of voice communication. The following sections describe each type so that you can implement the campaign that best meets your needs. +Connect Customer outbound campaign provides several types of voice communication. The following sections describe each type so that you can implement the campaign that best meets your needs. @@ -74 +74 @@ When call recipients answer a call and hear silence in return, they often hang u - * Ensure that you have enough agents logged in to your call queue. For more information about staffing, see [Forecasting, capacity planning, and scheduling in Amazon Connect](./forecasting-capacity-planning-scheduling.html). + * Ensure that you have enough agents logged in to your call queue. For more information about staffing, see [Forecasting, capacity planning, and scheduling in Connect Customer](./forecasting-capacity-planning-scheduling.html). @@ -76 +76 @@ When call recipients answer a call and hear silence in return, they often hang u - * Consider using Amazon Connect's machine learning services. + * Consider using Connect Customer's machine learning services. @@ -78 +78 @@ When call recipients answer a call and hear silence in return, they often hang u - * [Forecasting](./forecasting.html). Analyze and predict contact volume based on historical data. What will future demand—the contact volume and handle time—look like? Amazon Connect forecasting provides accurate and auto-generated forecasts that are automatically updated daily. + * [Forecasting](./forecasting.html). Analyze and predict contact volume based on historical data. What will future demand—the contact volume and handle time—look like? Connect Customer forecasting provides accurate and auto-generated forecasts that are automatically updated daily. @@ -91 +91 @@ When call recipients answer a call and hear silence in return, they often hang u -Successful outbound calling campaigns avoid silent calls, the period of silence after a person answers a call and before an agent comes on the line. Legal requirements to limit the number of silent or abandoned calls and keep the called party informed may also apply. You can configure Amazon Connect in different ways to reduce call connection delays. +Successful outbound calling campaigns avoid silent calls, the period of silence after a person answers a call and before an agent comes on the line. Legal requirements to limit the number of silent or abandoned calls and keep the called party informed may also apply. You can configure Connect Customer in different ways to reduce call connection delays. @@ -172 +172 @@ Here are examples of how to use Customer Profile attributes in prompts: -We recommend setting the following options for your users to reduce connection times. To access these settings, in the Amazon Connect admin website navigate to **Users** , **User management** , **Edit**. +We recommend setting the following options for your users to reduce connection times. To access these settings, in the Connect Customer admin website navigate to **Users** , **User management** , **Edit**. @@ -199 +199 @@ The following best practices can help optimize agent efficiency by ensuring adeq - * If possible, minimize the geographic distance between the AWS Region that hosts your Amazon Connect instance and the agents that interact with the outbound campaigns. The greater the geographic distance between your agents and the hosting Region, the higher the possible latency. + * If possible, minimize the geographic distance between the AWS Region that hosts your Connect Customer instance and the agents that interact with the outbound campaigns. The greater the geographic distance between your agents and the hosting Region, the higher the possible latency. @@ -206 +206 @@ The following best practices can help optimize agent efficiency by ensuring adeq -Outbound campaigns have limitations on the numbers that agents can dial, depending on the origin of the Amazon Connect instance. For more information, see the [Amazon Connect Telecoms Country Coverage Guide](https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf). +Outbound campaigns have limitations on the numbers that agents can dial, depending on the origin of the Connect Customer instance. For more information, see the [Connect Customer Telecoms Country Coverage Guide](https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf). @@ -314 +314 @@ Sorted segments are useful when you want to: -For more information about creating and sorting segments, see [Build customer segments in Amazon Connect](./customer-segments-building-segments.html). +For more information about creating and sorting segments, see [Build customer segments in Connect Customer](./customer-segments-building-segments.html).