AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document without changing technical content
Security assessment
The change is purely a branding terminology update from 'Amazon Connect' to 'Connect Customer'. No actual security restrictions, vulnerabilities, or security features were modified or added. The existing security-related content about call restrictions remains unchanged.
Diff
diff --git a/connect/latest/adminguide/outbound-calling-restrictions.md b/connect/latest/adminguide/outbound-calling-restrictions.md index ed2f2a9fb..147333eff 100644 --- a//connect/latest/adminguide/outbound-calling-restrictions.md +++ b//connect/latest/adminguide/outbound-calling-restrictions.md @@ -9 +9 @@ Use of toll-free numbers outside the country of originUse of UIFN numbers for ou -# Outbound calling restrictions in Amazon Connect +# Outbound calling restrictions in Connect Customer @@ -11 +11 @@ Use of toll-free numbers outside the country of originUse of UIFN numbers for ou -This topic explains restrictions that are in place for outbound calling with Amazon Connect. +This topic explains restrictions that are in place for outbound calling with Connect Customer. @@ -28 +28 @@ This topic explains restrictions that are in place for outbound calling with Ama -Amazon Connect does not support the use of toll-free numbers for international calling. International calls from toll-free numbers can be flagged as spam by downstream providers, resulting in negative reputation scores. They can also generate unexpected fees for call recipients. +Connect Customer does not support the use of toll-free numbers for international calling. International calls from toll-free numbers can be flagged as spam by downstream providers, resulting in negative reputation scores. They can also generate unexpected fees for call recipients. @@ -36 +36 @@ UIFN numbers are designed to be used for inbound calls only. They cannot be used -If you are using Amazon Connect to redirect calls: If you are receiving calls with Anonymous (withheld CLI), you must use an Amazon Connect number for the transfer. +If you are using Amazon Connect to redirect calls: If you are receiving calls with Anonymous (withheld CLI), you must use an Connect Customer number for the transfer. @@ -40 +40 @@ If you are using Amazon Connect to redirect calls: If you are receiving calls wi -See [Set up outbound caller ID in Amazon Connect](./queues-callerid.html). +See [Set up outbound caller ID in Connect Customer](./queues-callerid.html). @@ -44 +44 @@ See [Set up outbound caller ID in Amazon Connect](./queues-callerid.html). -Amazon Connect has several restrictions on international calling. These are based on requirements in the following specific jurisdictions. +Connect Customer has several restrictions on international calling. These are based on requirements in the following specific jurisdictions. @@ -56 +56 @@ Taiwan DID's are set up to be in-country only services and are not international -Vietnamese carriers are implementing enhanced fraud prevention measures with stricter limitations for calling activities. Amazon Connect requires that all customers calling Vietnamese numbers comply with additional requirements for continued use. +Vietnamese carriers are implementing enhanced fraud prevention measures with stricter limitations for calling activities. Connect Customer requires that all customers calling Vietnamese numbers comply with additional requirements for continued use. @@ -85 +85 @@ Vietnamese carriers are implementing enhanced fraud prevention measures with str -Chinese carriers are increasingly blocking international routes into China unilaterally. Amazon Connect has taken steps to continue to support our existing customers but require that all customers comply with additional requirements for continued use. Starting October 14, 2023 all customers approved to call China are required to follow these conditions. +Chinese carriers are increasingly blocking international routes into China unilaterally. Connect Customer has taken steps to continue to support our existing customers but require that all customers comply with additional requirements for continued use. Starting October 14, 2023 all customers approved to call China are required to follow these conditions. @@ -118 +118 @@ To request the ability to call Chinese telephone numbers (+86), perform the foll - * The number must be a DID provided by Amazon Connect. No other number is acceptable. + * The number must be a DID provided by Connect Customer. No other number is acceptable. @@ -135 +135 @@ The above list may change at any time. -Amazon Connect has a zero tolerance policy for calling into China. Amazon will suspend your use of Amazon Connect if you use the service for any of the restricted use cases identified in this topic. It is essential that the administrators of your Amazon Connect service focus on ensuring the members of your organization are aware of these restrictions, as ignorance of the rules is not an acceptable reason for breach. +Connect Customer has a zero tolerance policy for calling into China. Amazon will suspend your use of Connect Customer if you use the service for any of the restricted use cases identified in this topic. It is essential that the administrators of your Connect Customer service focus on ensuring the members of your organization are aware of these restrictions, as ignorance of the rules is not an acceptable reason for breach. @@ -139 +139 @@ Amazon Connect has a zero tolerance policy for calling into China. Amazon will s -In the event of further incidents where Chinese carriers block major international routes without prior warning and impact the ability to call China, the exemptions in the [Amazon Connect Service Level Agreement](https://aws.amazon.com/connect/sla/) will take effect. +In the event of further incidents where Chinese carriers block major international routes without prior warning and impact the ability to call China, the exemptions in the [Connect Customer Service Level Agreement](https://aws.amazon.com/connect/sla/) will take effect.