AWS connect documentation change
Summary
Rebranded 'Amazon Connect' to 'Connect Customer' throughout the documentation. Updated product name references in security key handling and JWT verification processes.
Security assessment
Changes are purely branding updates replacing 'Amazon Connect' with 'Connect Customer'. No modifications to security mechanisms, JWT implementation, key rotation procedures, or authentication workflows were made. Security-related descriptions remain functionally identical.
Diff
diff --git a/connect/latest/adminguide/optional-widget-steps.md b/connect/latest/adminguide/optional-widget-steps.md index b09814810..96c1bfd31 100644 --- a//connect/latest/adminguide/optional-widget-steps.md +++ b//connect/latest/adminguide/optional-widget-steps.md @@ -9 +9 @@ Alternate method: Pass contact attributes directly from snippet codeCopy communi -# Personalize the customer experience for in-app, web, and video calling in Amazon Connect +# Personalize the customer experience for in-app, web, and video calling in Connect Customer @@ -23 +23 @@ After doing these steps, you'll need to work with your website administrator to - 4. Choose **Save and continue**. Amazon Connect creates the widget along with the following: + 4. Choose **Save and continue**. Connect Customer creates the widget along with the following: @@ -25 +25 @@ After doing these steps, you'll need to work with your website administrator to - * Amazon Connect provides a 44-character security key on the next page that you can use to create JWTs. + * Connect Customer provides a 44-character security key on the next page that you can use to create JWTs. @@ -27 +27 @@ After doing these steps, you'll need to work with your website administrator to - * Amazon Connect adds a callback function within the communications widget embed script that checks for a JWT when a call is initiated. + * Connect Customer adds a callback function within the communications widget embed script that checks for a JWT when a call is initiated. @@ -80 +80 @@ In this step, you confirm your selections and copy the code for the communicatio -Use this 44-character security key to generate JSON web tokens from your web server. You can also update, or rotate, keys if you need to change them. When you do this, Amazon Connect provides you with a new key and maintains the previous key until you have a chance to replace it. After you have the new key deployed, you can come back to Amazon Connect and delete the previous key. +Use this 44-character security key to generate JSON web tokens from your web server. You can also update, or rotate, keys if you need to change them. When you do this, Connect Customer provides you with a new key and maintains the previous key until you have a chance to replace it. After you have the new key deployed, you can come back to Connect Customer and delete the previous key. @@ -84 +84 @@ Use this 44-character security key to generate JSON web tokens from your web ser -When your customers interact with the start call icon on your website, the communications widget requests your web server for a JWT. When this JWT is provided, the widget will then include it as part of the end customer’s call to Amazon Connect. Amazon Connect then uses the secret key to decrypt the token. If successful, this confirms that the JWT was issued by your web server and Amazon Connect routes the call to your contact center agents. +When your customers interact with the start call icon on your website, the communications widget requests your web server for a JWT. When this JWT is provided, the widget will then include it as part of the end customer’s call to Connect Customer. Connect Customer then uses the secret key to decrypt the token. If successful, this confirms that the JWT was issued by your web server and Connect Customer routes the call to your contact center agents.