AWS connect documentation change
Summary
Replaced 'Amazon Connect' with 'Connect Customer' throughout the document
Security assessment
Changes are terminological updates only (product name rebranding). No modifications to security protocols, access controls, or encryption features. Audio optimization workflow instructions remain technically identical.
Diff
diff --git a/connect/latest/adminguide/optimize-audio-cdd.md b/connect/latest/adminguide/optimize-audio-cdd.md index f5a7277bc..4a4ed154a 100644 --- a//connect/latest/adminguide/optimize-audio-cdd.md +++ b//connect/latest/adminguide/optimize-audio-cdd.md @@ -11 +11 @@ Important things to knowHow to use audio optimization in the agent workspace -You can use the Amazon Connect agent workspace to simplify the delivery of high-quality voice experiences in Amazon WorkSpaces, Citrix, and Omnissa Virtual Desktop Infrastructure (VDI) environments. +You can use the Connect Customer agent workspace to simplify the delivery of high-quality voice experiences in Amazon WorkSpaces, Citrix, and Omnissa Virtual Desktop Infrastructure (VDI) environments. @@ -13 +13 @@ You can use the Amazon Connect agent workspace to simplify the delivery of high- -Amazon Connect supports [audio optimization for Amazon WorkSpaces](./using-ccp-vdi-workspaces.html), [Citrix](./using-ccp-vdi-citrix-step-by-step.html), and [Omnissa](./using-ccp-vdi-omnissa-step-by-step.html) cloud desktops. This optimization redirects media from an agent's local desktop to Amazon Connect. It streamlines the agent experience and improves audio quality by reducing network hops. Your agents can leverage these audio optimizations in the agent workspace. +Connect Customer supports [audio optimization for Amazon WorkSpaces](./using-ccp-vdi-workspaces.html), [Citrix](./using-ccp-vdi-citrix-step-by-step.html), and [Omnissa](./using-ccp-vdi-omnissa-step-by-step.html) cloud desktops. This optimization redirects media from an agent's local desktop to Connect Customer. It streamlines the agent experience and improves audio quality by reducing network hops. Your agents can leverage these audio optimizations in the agent workspace. @@ -17 +17 @@ Amazon Connect supports [audio optimization for Amazon WorkSpaces](./using-ccp-v - * For non SSO users, if the agents navigate to the agent workspace from the Amazon Connect admin website, there will be a query parameter for referrer already appended to the URL. The format of the URL is `https://`your-instance-url`/agent-app-v2?referrer=admin`. To form the VDI platform query parameter, remove the referrer parameter from the URL (for example, you can use Notepad to edit the URL). Append the VDI platform parameter directly to the `/agent-app-v2` path of the URL. + * For non SSO users, if the agents navigate to the agent workspace from the Connect Customer admin website, there will be a query parameter for referrer already appended to the URL. The format of the URL is `https://`your-instance-url`/agent-app-v2?referrer=admin`. To form the VDI platform query parameter, remove the referrer parameter from the URL (for example, you can use Notepad to edit the URL). Append the VDI platform parameter directly to the `/agent-app-v2` path of the URL. @@ -36 +36 @@ Complete the following steps to use a query parameter for the VDI environment. - 1. Go to the Amazon Connect agent workspace, and copy the URL for the agent workspace to Notepad. + 1. Go to the Connect Customer agent workspace, and copy the URL for the agent workspace to Notepad. @@ -61 +61 @@ Complete the following steps to use a query parameter for the VDI environment. - 1. If you use SSO to directly login into the Amazon Connect agent workspace, you need to change the relay state URL of your SSO setup to append the VDI query parameter. Complete the following steps to do this: + 1. If you use SSO to directly login into the Connect Customer agent workspace, you need to change the relay state URL of your SSO setup to append the VDI query parameter. Complete the following steps to do this: @@ -67 +67 @@ Complete the following steps to use a query parameter for the VDI environment. - 3. Add the `VDIPlatform` parameter with the appropriate value to this relay state. Using the example from the above link, the complete relay state URL for the Amazon Connect agent workspace would look like the following: + 3. Add the `VDIPlatform` parameter with the appropriate value to this relay state. Using the example from the above link, the complete relay state URL for the Connect Customer agent workspace would look like the following: