AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document, including service names, metrics, and section headers. Updated references to match this naming convention.
Security assessment
The changes are purely textual replacements of product names without modifying any security-related content, configurations, or recommendations. No vulnerabilities, security incidents, or security features are mentioned or addressed in the diff.
Diff
diff --git a/connect/latest/adminguide/monitoring-cloudwatch.md b/connect/latest/adminguide/monitoring-cloudwatch.md index a49a080e8..546e0267c 100644 --- a//connect/latest/adminguide/monitoring-cloudwatch.md +++ b//connect/latest/adminguide/monitoring-cloudwatch.md @@ -7 +7 @@ -Amazon Connect metrics sent to CloudWatchAmazon Connect CloudWatch metrics dimensionsAmazon Connect Voice ID metrics sent to CloudWatchAmazon Connect Voice ID metrics dimensionsAmazon AppIntegrations metrics sent to CloudWatchAmazon AppIntegrations metric dimensionsAmazon Connect Customer Profiles metricsAmazon Connect Customer Profiles metric dimensionsUse CloudWatch metrics to calculate concurrent call quotaUse CloudWatch metrics to calculate concurrent active chats quotaUse CloudWatch metrics to calculate concurrent task quotaUse CloudWatch metrics to calculate concurrent email quota +Connect Customer metrics sent to CloudWatchConnect Customer CloudWatch metrics dimensionsConnect Customer Voice ID metrics sent to CloudWatchConnect Customer Voice ID metrics dimensionsAmazon AppIntegrations metrics sent to CloudWatchAmazon AppIntegrations metric dimensionsConnect Customer Customer Profiles metricsConnect Customer Customer Profiles metric dimensionsUse CloudWatch metrics to calculate concurrent call quotaUse CloudWatch metrics to calculate concurrent active chats quotaUse CloudWatch metrics to calculate concurrent task quotaUse CloudWatch metrics to calculate concurrent email quota @@ -9 +9 @@ Amazon Connect metrics sent to CloudWatchAmazon Connect CloudWatch metrics dimen -# Monitoring your Amazon Connect instance using CloudWatch +# Monitoring your Connect Customer instance using CloudWatch @@ -11 +11 @@ Amazon Connect metrics sent to CloudWatchAmazon Connect CloudWatch metrics dimen -Amazon Connect sends data about your instance to CloudWatch metrics so that you can collect, view, and analyze CloudWatch metrics for your Amazon Connect virtual contact center. You can use this data to monitor key operational metrics and set up alarms. Data about your contact center is sent to CloudWatch every 1 minute. +Connect Customer sends data about your instance to CloudWatch metrics so that you can collect, view, and analyze CloudWatch metrics for your Connect Customer virtual contact center. You can use this data to monitor key operational metrics and set up alarms. Data about your contact center is sent to CloudWatch every 1 minute. @@ -13 +13 @@ Amazon Connect sends data about your instance to CloudWatch metrics so that you -When you view the CloudWatch metrics dashboard, you can specify the refresh interval for the data displayed. The values displayed in the dashboard reflect the values for the refresh interval you define. For example, if you set the refresh interval to 1 minute, the values displayed are for a minute period. You can select a refresh interval of 10 seconds, but Amazon Connect does not send data more often than every 1 minute. Metrics that are sent to CloudWatch are available for two weeks, and then discarded. To learn more about metrics in CloudWatch, see the [Amazon CloudWatch User Guide](https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/). +When you view the CloudWatch metrics dashboard, you can specify the refresh interval for the data displayed. The values displayed in the dashboard reflect the values for the refresh interval you define. For example, if you set the refresh interval to 1 minute, the values displayed are for a minute period. You can select a refresh interval of 10 seconds, but Connect Customer does not send data more often than every 1 minute. Metrics that are sent to CloudWatch are available for two weeks, and then discarded. To learn more about metrics in CloudWatch, see the [Amazon CloudWatch User Guide](https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/). @@ -17 +17 @@ When you view the CloudWatch metrics dashboard, you can specify the refresh inte -If your Amazon Connect instance was created on or before October 2018, you need to provide Amazon Connect with permission to begin publishing chat metrics to your CloudWatch account. To do so, create an IAM policy with the following permission and attach it to the Amazon Connect service role. You can find the Amazon Connect service role on the **Account overview** page for your Amazon Connect instance. +If your Connect Customer instance was created on or before October 2018, you need to provide Connect Customer with permission to begin publishing chat metrics to your CloudWatch account. To do so, create an IAM policy with the following permission and attach it to the Connect Customer service role. You can find the Connect Customer service role on the **Account overview** page for your Connect Customer instance. @@ -31 +31 @@ If your Amazon Connect instance was created on or before October 2018, you need -## Amazon Connect metrics sent to CloudWatch +## Connect Customer metrics sent to CloudWatch @@ -112 +112 @@ Unit: Percent (output displays as a decimal) Dimensions: -ConcurrentEmails | This is the total of all email contacts in an Amazon Connect instance in an active state. An email contact in an active state includes: +ConcurrentEmails | This is the total of all email contacts in an Connect Customer instance in an active state. An email contact in an active state includes: @@ -129 +129 @@ Data for ConcurrentEmails is sent to CloudWatch every 5 minutes. The number of c -ConcurrentEmailsPercentage | The percentage of concurrent active emails service quota used in the instance. This is calculated by: ConcurrentEmails / ConfiguredConcurrentEmailsLimit Where ConfiguredConcurrentEmailsLimit is the [Concurrent active emails per instance](./amazon-connect-service-limits.html#connect-quotas) configured for your instance. We recommend following the Amazon Connect [ongoing operations management](./plan-ahead-quotas.html#production-environment-go-live-quotas) approach of configuring alerts at 80% of quota limits to notify you when to [request a quota increase](https://docs.aws.amazon.com/servicequotas/latest/userguide/request-quota-increase.html). +ConcurrentEmailsPercentage | The percentage of concurrent active emails service quota used in the instance. This is calculated by: ConcurrentEmails / ConfiguredConcurrentEmailsLimit Where ConfiguredConcurrentEmailsLimit is the [Concurrent active emails per instance](./amazon-connect-service-limits.html#connect-quotas) configured for your instance. We recommend following the Connect Customer [ongoing operations management](./plan-ahead-quotas.html#production-environment-go-live-quotas) approach of configuring alerts at 80% of quota limits to notify you when to [request a quota increase](https://docs.aws.amazon.com/servicequotas/latest/userguide/request-quota-increase.html). @@ -263 +263 @@ ToInstancePacketLossRate | The ratio of packet loss for calls in the instance, -## Amazon Connect CloudWatch metrics dimensions +## Connect Customer CloudWatch metrics dimensions @@ -267 +267 @@ In CloudWatch, a dimension is a name/value pair that uniquely identifies a metri -The following dimensions are used in the CloudWatch dashboard for Amazon Connect metrics. +The following dimensions are used in the CloudWatch dashboard for Connect Customer metrics. @@ -366 +366 @@ Filters metric data by queue. Includes the following metrics: -## Amazon Connect Voice ID metrics sent to CloudWatch +## Connect Customer Voice ID metrics sent to CloudWatch @@ -469 +469 @@ Dimension: Domain -## Amazon Connect Voice ID metrics dimensions +## Connect Customer Voice ID metrics dimensions @@ -471 +471 @@ Dimension: Domain -The following dimensions are used in the CloudWatch dashboard for Amazon Connect Voice ID metrics. When you view metrics in the dashboard, only metrics with data are displayed. If there is no activity during the refresh interval for which there is a metric, then no data from your instance is displayed in the dashboard. +The following dimensions are used in the CloudWatch dashboard for Connect Customer Voice ID metrics. When you view metrics in the dashboard, only metrics with data are displayed. If there is no activity during the refresh interval for which there is a metric, then no data from your instance is displayed in the dashboard. @@ -609 +609 @@ Region | Region of the data or event integration -## Amazon Connect Customer Profiles metrics +## Connect Customer Customer Profiles metrics @@ -631 +631 @@ Unit: Count -## Amazon Connect Customer Profiles metric dimensions +## Connect Customer Customer Profiles metric dimensions