AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
Changes are branding updates only, replacing product names without modifying security functionality or addressing vulnerabilities. No security-related content was added or modified.
Diff
diff --git a/connect/latest/adminguide/monitor-conversations.md b/connect/latest/adminguide/monitor-conversations.md index 6c526430c..edf489c2d 100644 --- a//connect/latest/adminguide/monitor-conversations.md +++ b//connect/latest/adminguide/monitor-conversations.md @@ -9 +9 @@ CallsChatsImportant things to knowHow to enable enhanced multi-party contact mon -# Enable enhanced multi-party contact monitoring in Amazon Connect +# Enable enhanced multi-party contact monitoring in Connect Customer @@ -69 +69 @@ The total number of participants on the chat would look like this: - * New events are added to the agent event stream when you choose **Enhanced contact monitoring capabilities** on the Amazon Connect console. + * New events are added to the agent event stream when you choose **Enhanced contact monitoring capabilities** on the Connect Customer console. @@ -79 +79 @@ However, if you instead choose to start with the default three-party capability - * The initiation method for the contact where the agent is invited is TRANSFER. For information about how to distinguish in reporting how often a participant is being invited instead of being transferred to, see [Identify conferences and transfers by using Amazon Connect contact records](./identify-conferences-transfers.html). + * The initiation method for the contact where the agent is invited is TRANSFER. For information about how to distinguish in reporting how often a participant is being invited instead of being transferred to, see [Identify conferences and transfers by using Connect Customer contact records](./identify-conferences-transfers.html). @@ -81 +81 @@ However, if you instead choose to start with the default three-party capability - * This feature is only available in CCPv2. That is, the URL to access the CCP is https://`instance name`.my.connect.aws/ccp-v2/ and the URL to access the agent workspace is https://`instance name`.my.connect.aws/agent-app-v2/. It's also available in custom CCP using Amazon Connect Streams.js. + * This feature is only available in CCPv2. That is, the URL to access the CCP is https://`instance name`.my.connect.aws/ccp-v2/ and the URL to access the agent workspace is https://`instance name`.my.connect.aws/agent-app-v2/. It's also available in custom CCP using Connect Customer Streams.js. @@ -85 +85 @@ However, if you instead choose to start with the default three-party capability - * In custom CCPs, use the updated Amazon Connect Streams API to enable multi-party calling, up to six parties. See the [Amazon Connect Streams](https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md#connectcoreinitccp) documentation on GitHub. + * In custom CCPs, use the updated Connect Customer Streams API to enable multi-party calling, up to six parties. See the [Connect Customer Streams](https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md#connectcoreinitccp) documentation on GitHub. @@ -94 +94 @@ However, if you instead choose to start with the default three-party capability - 1. In the Amazon Connect console, on the menu pane, choose **Telephony**. + 1. In the Connect Customer console, on the menu pane, choose **Telephony**. @@ -102 +102 @@ However, if you instead choose to start with the default three-party capability - 4. Log in to the Amazon Connect admin website. [Assign security profile permissions](./assign-permissions-to-review-recordings.html) to managers so they can monitor and barge live conversations, and review recordings. + 4. Log in to the Connect Customer admin website. [Assign security profile permissions](./assign-permissions-to-review-recordings.html) to managers so they can monitor and barge live conversations, and review recordings. @@ -104 +104 @@ However, if you instead choose to start with the default three-party capability - 5. Show managers how to [monitor live conversations](./monitor-conversations-howto.html), [barge live conversations](./monitor-barge.html) and [review past recordings](./review-recorded-conversations.html) in Amazon Connect. + 5. Show managers how to [monitor live conversations](./monitor-conversations-howto.html), [barge live conversations](./monitor-barge.html) and [review past recordings](./review-recorded-conversations.html) in Connect Customer.