AWS connect documentation change
Summary
Updated product name references from 'Amazon Connect' to 'Connect Customer' throughout the document
Security assessment
Changes are purely branding updates replacing 'Amazon Connect' with 'Connect Customer'. No security-related content was modified, added, or removed. The security permission requirements remain unchanged.
Diff
diff --git a/connect/latest/adminguide/monitor-conversations-howto.md b/connect/latest/adminguide/monitor-conversations-howto.md index 17f12dc8e..d119eacd9 100644 --- a//connect/latest/adminguide/monitor-conversations-howto.md +++ b//connect/latest/adminguide/monitor-conversations-howto.md @@ -7 +7 @@ -# Listen to live conversations or read live chats in Amazon Connect +# Listen to live conversations or read live chats in Connect Customer @@ -9 +9 @@ -Before you can listen to live conversations or read live chats, the Amazon Connect admin needs to [enable](./monitor-conversations.html) the feature, [assign you permissions](./monitor-conversations-permissions.html), and ensure you are assigned to a routing profile that supports the channel being monitored. After that's done, you can do these steps. +Before you can listen to live conversations or read live chats, the Connect Customer admin needs to [enable](./monitor-conversations.html) the feature, [assign you permissions](./monitor-conversations-permissions.html), and ensure you are assigned to a routing profile that supports the channel being monitored. After that's done, you can do these steps. @@ -11 +11 @@ Before you can listen to live conversations or read live chats, the Amazon Conne -For information about how many people can listen in to a conversation or follow a chat, see [Amazon Connect feature specifications](./feature-limits.html). +For information about how many people can listen in to a conversation or follow a chat, see [Connect Customer feature specifications](./feature-limits.html). @@ -13 +13 @@ For information about how many people can listen in to a conversation or follow - 1. Log in to Amazon Connect with a user account that is assigned the **CallCenterManager** security profile, or that has the **Real-time contact monitoring** security profile permission. + 1. Log in to Connect Customer with a user account that is assigned the **CallCenterManager** security profile, or that has the **Real-time contact monitoring** security profile permission. @@ -17 +17 @@ For information about how many people can listen in to a conversation or follow - 3. To choose the agent conversation you want to monitor, in Amazon Connect choose **Analytics and optimization** , **Real-time metrics** , **Agents**. The following image shows the **Real-time metrics** page, with an arrow pointing to the **Agents** option. + 3. To choose the agent conversation you want to monitor, in Connect Customer choose **Analytics and optimization** , **Real-time metrics** , **Agents**. The following image shows the **Real-time metrics** page, with an arrow pointing to the **Agents** option.