AWS connect documentation change
Summary
Updated branding from 'Amazon Connect' to 'Connect Customer' throughout the document. Changed console references, API guide names, workshop titles, and pricing links to reflect new branding.
Security assessment
The changes are purely branding updates with no modifications to security functionality, permissions, or vulnerabilities. The security profile requirements ('CallCenterManager') remain unchanged, and no new security features or vulnerabilities are mentioned.
Diff
diff --git a/connect/latest/adminguide/monitor-barge.md b/connect/latest/adminguide/monitor-barge.md index d94491e75..45684ca99 100644 --- a//connect/latest/adminguide/monitor-barge.md +++ b//connect/latest/adminguide/monitor-barge.md @@ -13 +13 @@ Set up barge for voice and chatAssign security profile permissionsBarge live cal -**New user?** Check out the [Amazon Connect Supervisor Experience Workshop](https://catalog.workshops.aws/amazon-connect-supervisor-experience). This online course has a section on how to monitor contacts. +**New user?** Check out the [Connect Customer Supervisor Experience Workshop](https://catalog.workshops.aws/amazon-connect-supervisor-experience). This online course has a section on how to monitor contacts. @@ -15 +15 @@ Set up barge for voice and chatAssign security profile permissionsBarge live cal -Supervisors and managers can barge into live voice and chat conversations between agents and customers. To set this up, you need to turn on the **Enhanced monitoring** capability in the Amazon Connect console, provide managers with the appropriate permissions, and show them how to barge into conversations. +Supervisors and managers can barge into live voice and chat conversations between agents and customers. To set this up, you need to turn on the **Enhanced monitoring** capability in the Connect Customer console, provide managers with the appropriate permissions, and show them how to barge into conversations. @@ -17 +17 @@ Supervisors and managers can barge into live voice and chat conversations betwee -**Looking for how many people can barge the same conversation at one time?** See [Amazon Connect feature specifications](./feature-limits.html). +**Looking for how many people can barge the same conversation at one time?** See [Connect Customer feature specifications](./feature-limits.html). @@ -21 +21 @@ There is no limit to the number of conversations that you can barge in an instan -The barge feature is included in Amazon Connect voice service fees. For pricing, see the [Amazon Connect Pricing](https://aws.amazon.com/connect/pricing/) page. +The barge feature is included in Connect Customer voice service fees. For pricing, see the [Connect Customer Pricing](https://aws.amazon.com/connect/pricing/) page. @@ -25 +25 @@ The barge feature is included in Amazon Connect voice service fees. For pricing, -In the Amazon Connect console, select the following telephony options: +In the Connect Customer console, select the following telephony options: @@ -40 +40 @@ The following image shows these options on the **Telephony and chat options** pa - * If multi-party calling is already enabled, to also enable enhanced monitoring you need to use the _UpdateInstanceAttribute_ API with the `ENHANCED_CONTACT_MONITORING` attribute for the first time. Or, you can turn the feature OFF and then back ON to update your settings. For more information, see [ UpdateInstanceAttribute](https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdateInstanceAttribute.html) in the _Amazon Connect API Reference Guide_. + * If multi-party calling is already enabled, to also enable enhanced monitoring you need to use the _UpdateInstanceAttribute_ API with the `ENHANCED_CONTACT_MONITORING` attribute for the first time. Or, you can turn the feature OFF and then back ON to update your settings. For more information, see [ UpdateInstanceAttribute](https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdateInstanceAttribute.html) in the _Connect Customer API Reference Guide_. @@ -46 +46 @@ The following image shows these options on the **Telephony and chat options** pa - * For instances that do not have a service-linked role, you must create one in order to enable the feature. For more information on how to enable service-linked roles, see [Use service-linked roles for Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/connect-slr.html). + * For instances that do not have a service-linked role, you must create one in order to enable the feature. For more information on how to enable service-linked roles, see [Use service-linked roles for Connect Customer](https://docs.aws.amazon.com/connect/latest/adminguide/connect-slr.html). @@ -72 +72 @@ To allow specific supervisors to barge live conversations, we recommend that you -For the number of supervisors who can monitor a call at the same time, see [Amazon Connect feature specifications](./feature-limits.html). +For the number of supervisors who can monitor a call at the same time, see [Connect Customer feature specifications](./feature-limits.html). @@ -74 +74 @@ For the number of supervisors who can monitor a call at the same time, see [Amaz - 1. Log in to the Amazon Connect admin website at https://`instance name`.my.connect.aws/. Use an account that is assigned the **CallCenterManager** security profile or that has the required security profile permissions. + 1. Log in to the Connect Customer admin website at https://`instance name`.my.connect.aws/. Use an account that is assigned the **CallCenterManager** security profile or that has the required security profile permissions. @@ -78 +78 @@ For the number of supervisors who can monitor a call at the same time, see [Amaz - 3. On the Amazon Connect admin website navigation menu, choose **Analytics and optimization** , **Real-time metrics** , **Agents**. + 3. On the Connect Customer admin website navigation menu, choose **Analytics and optimization** , **Real-time metrics** , **Agents**. @@ -93 +93 @@ For the number of supervisors who can monitor a call at the same time, see [Amaz - 1. Log in to the Amazon Connect admin website at https://`instance name`.my.connect.aws/. Use an account that is assigned the **CallCenterManager** security profile or that has the required security profile permissions. + 1. Log in to the Connect Customer admin website at https://`instance name`.my.connect.aws/. Use an account that is assigned the **CallCenterManager** security profile or that has the required security profile permissions. @@ -97 +97 @@ For the number of supervisors who can monitor a call at the same time, see [Amaz - 3. On the Amazon Connect admin website navigation menu, choose **Analytics and optimization** , **Real-time metrics** , **Agents**. + 3. On the Connect Customer admin website navigation menu, choose **Analytics and optimization** , **Real-time metrics** , **Agents**.