AWS connect documentation change
Summary
Changed all 'Amazon Connect' references to 'Connect Customer' including title, instance references, and feature names; maintained identical security restrictions.
Security assessment
This is a branding update retaining existing security constraints like S3 Object Lock unsupport. No new security features or vulnerability mitigations were introduced.
Diff
diff --git a/connect/latest/adminguide/monitor-automated-interaction-logs.md b/connect/latest/adminguide/monitor-automated-interaction-logs.md index 3b85c84bc..6cc367b0c 100644 --- a//connect/latest/adminguide/monitor-automated-interaction-logs.md +++ b//connect/latest/adminguide/monitor-automated-interaction-logs.md @@ -9 +9 @@ Enable automated interaction logsPermissions for automated interaction logsNavig -# Monitor automated interactions (IVR) in Amazon Connect +# Monitor automated interactions (IVR) in Connect Customer @@ -11 +11 @@ Enable automated interaction logsPermissions for automated interaction logsNavig -You can use automated interaction logs to review the automated portion of your customers' Amazon Connect experience . The interaction logs appear on the **Contact details** page. They include the following information: +You can use automated interaction logs to review the automated portion of your customers' Connect Customer experience . The interaction logs appear on the **Contact details** page. They include the following information: @@ -24 +24 @@ You can use the logs to monitor and improve your automated customer interactions -Complete the following steps to check that automated interaction logs are enabled for your Amazon Connect instance. +Complete the following steps to check that automated interaction logs are enabled for your Connect Customer instance. @@ -28 +28 @@ Complete the following steps to check that automated interaction logs are enable -Currently, Amazon Connect doesn’t support S3 buckets with [Object Lock](https://docs.aws.amazon.com/AmazonS3/latest/userguide/object-lock.html) enabled. +Currently, Connect Customer doesn’t support S3 buckets with [Object Lock](https://docs.aws.amazon.com/AmazonS3/latest/userguide/object-lock.html) enabled. @@ -30 +30 @@ Currently, Amazon Connect doesn’t support S3 buckets with [Object Lock](https: - 1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). + 1. Open the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). @@ -38 +38 @@ Currently, Amazon Connect doesn’t support S3 buckets with [Object Lock](https: - 4. Select **Enable Bot Analytics and Transcripts in Amazon Connect**. Choose this option to log a full transcript of the Amazon Lex portion of the customer's experience. The transcript is then available for you to read on the **Contact details** page. + 4. Select **Enable Bot Analytics and Transcripts in Connect Customer**. Choose this option to log a full transcript of the Amazon Lex portion of the customer's experience. The transcript is then available for you to read on the **Contact details** page. @@ -58 +58 @@ To keep customer data secure, you can set up permissions to have granular contro -The following image shows an example of an automated interaction log on the **Contact details** page on the Amazon Connect admin website. +The following image shows an example of an automated interaction log on the **Contact details** page on the Connect Customer admin website.