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AWS connect documentation change

Service: connect · 2026-05-10 · Documentation low

File: connect/latest/adminguide/load-and-penetration-testing.md

Summary

Replaced all occurrences of 'Amazon Connect' with 'Connect Customer' throughout the document. Updated the title from 'Load and penetration / security testing policies for Amazon Connect' to 'Connect Customer'. No substantive changes to security policies or testing requirements.

Security assessment

The changes are purely branding/terminology updates ('Amazon Connect' → 'Connect Customer') with no modifications to security policies, testing requirements, or vulnerability information. The security content about penetration testing restrictions and load testing procedures remains unchanged.

Diff

diff --git a/connect/latest/adminguide/load-and-penetration-testing.md b/connect/latest/adminguide/load-and-penetration-testing.md
index d77b4abaf..c74f09ca9 100644
--- a//connect/latest/adminguide/load-and-penetration-testing.md
+++ b//connect/latest/adminguide/load-and-penetration-testing.md
@@ -9 +9 @@ Security and penetration testingLoad testing
-# Load and penetration / security testing policies for Amazon Connect
+# Load and penetration / security testing policies for Connect Customer
@@ -11 +11 @@ Security and penetration testingLoad testing
-Amazon Connect regularly performs rigorous testing to ensure our service delivers the security, reliability, and availability required to support world-class contact centers of all sizes. 
+Connect Customer regularly performs rigorous testing to ensure our service delivers the security, reliability, and availability required to support world-class contact centers of all sizes. 
@@ -13 +13 @@ Amazon Connect regularly performs rigorous testing to ensure our service deliver
-Amazon Connect has developed policies and requirements governing your the ability to conduct your own security assessments (such as penetration tests) and load testing to validate your environments and ensure they are production-ready. This topic explains the policies and requirements.
+Connect Customer has developed policies and requirements governing your the ability to conduct your own security assessments (such as penetration tests) and load testing to validate your environments and ensure they are production-ready. This topic explains the policies and requirements.
@@ -17 +17 @@ Amazon Connect has developed policies and requirements governing your the abilit
-Due to the inherent risk of damage from security testing, Amazon Connect does not support any customer security or penetration tests, as explained on this AWS Cloud Security page: [Penetration Testing](https://aws.amazon.com/security/penetration-testing). It is not listed as a permitted service under **Customer Service Policy for Penetration Testing**.
+Due to the inherent risk of damage from security testing, Connect Customer does not support any customer security or penetration tests, as explained on this AWS Cloud Security page: [Penetration Testing](https://aws.amazon.com/security/penetration-testing). It is not listed as a permitted service under **Customer Service Policy for Penetration Testing**.
@@ -19 +19 @@ Due to the inherent risk of damage from security testing, Amazon Connect does no
-Amazon Connect has a rigorous security and penetration test routine. If you have requirements related to security, ask your AWS account team (Technical Account Manager or Solution Architect) for assistance.
+Connect Customer has a rigorous security and penetration test routine. If you have requirements related to security, ask your AWS account team (Technical Account Manager or Solution Architect) for assistance.
@@ -23 +23 @@ Amazon Connect has a rigorous security and penetration test routine. If you have
-Amazon Connect considers load tests as any tests that: 
+Connect Customer considers load tests as any tests that: 
@@ -57 +57 @@ Our load test policy requires that customers:
-  2. Upon receipt, the Amazon Connect team will provide you with the Load Test Request intake form.
+  2. Upon receipt, the Connect Customer team will provide you with the Load Test Request intake form.
@@ -59 +59 @@ Our load test policy requires that customers:
-The Amazon Connect load test team responds to emails within 48 working hours. If you do not receive a response within that time, please follow up.
+The Connect Customer load test team responds to emails within 48 working hours. If you do not receive a response within that time, please follow up.
@@ -64 +64 @@ The Amazon Connect load test team responds to emails within 48 working hours. If
-The Amazon Connect team will review your request. We will:
+The Connect Customer team will review your request. We will:
@@ -109 +109 @@ Security for contact centers
-Reliability in Amazon Connect
+Reliability in Connect Customer