AWS connect documentation change
Summary
Updated branding from 'Amazon Connect' to 'Connect Customer' throughout the document, including references to the console, instance setup, and user management.
Security assessment
Changes are purely branding/naming updates without modifications to security configurations, permissions, or authentication mechanisms. Security profile references remain unchanged.
Diff
diff --git a/connect/latest/adminguide/launch-ccp.md b/connect/latest/adminguide/launch-ccp.md index 34dbcbe99..1f7c12d4c 100644 --- a//connect/latest/adminguide/launch-ccp.md +++ b//connect/latest/adminguide/launch-ccp.md @@ -7 +7 @@ -# Launch the Contact Control Panel (CCP) in Amazon Connect +# Launch the Contact Control Panel (CCP) in Connect Customer @@ -16 +16 @@ The URL to launch the CCP is: -Where `instance name` is provided by your IT department or whoever set up Amazon Connect for your business. The following image shows an example URL for the CCP. +Where `instance name` is provided by your IT department or whoever set up Connect Customer for your business. The following image shows an example URL for the CCP. @@ -22 +22 @@ With this updated CCP, your agents can manage voice, chat, and tasks from this s -As the administrator, you can also launch the CCP directly from the Amazon Connect console. Just choose the phone icon in the upper right corner. +As the administrator, you can also launch the CCP directly from the Connect Customer console. Just choose the phone icon in the upper right corner. @@ -26 +26 @@ To provide agents the ability to launch the CCP from their desktop and start han - * Add agents as users to the instance. For more information, see [Manage users that you add to Amazon Connect](./manage-users.html). + * Add agents as users to the instance. For more information, see [Manage users that you add to Connect Customer](./manage-users.html). @@ -28 +28 @@ To provide agents the ability to launch the CCP from their desktop and start han - * Configure permissions for the agents. By default, agents assigned to the Agent security profile can access the CCP and make outbound calls. But you can create a custom security profile and add additional permissions. For more information, see [Security profiles for Amazon Connect and Contact Control Panel (CCP) access](./connect-security-profiles.html). + * Configure permissions for the agents. By default, agents assigned to the Agent security profile can access the CCP and make outbound calls. But you can create a custom security profile and add additional permissions. For more information, see [Security profiles for Connect Customer and Contact Control Panel (CCP) access](./connect-security-profiles.html). @@ -43 +43 @@ Agents can use the CCP with a softphone on their computer, or a desk phone. If t -If you see the **Session expired** message while logging in, you probably just need to refresh the session token. Go to your identity provider and log in. Refresh the Amazon Connect page. If you still get this message, contact your IT team. +If you see the **Session expired** message while logging in, you probably just need to refresh the session token. Go to your identity provider and log in. Refresh the Connect Customer page. If you still get this message, contact your IT team.