AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout documentation including console references, URLs, and task creation instructions
Security assessment
The changes are branding/terminology updates without any security context. No vulnerabilities, security configurations, or access controls were modified. The IAM permissions reference remains unchanged except for product naming.
Diff
diff --git a/connect/latest/adminguide/integrate-zendesk-tasks.md b/connect/latest/adminguide/integrate-zendesk-tasks.md index 20b1f2fe4..e54440f98 100644 --- a//connect/latest/adminguide/integrate-zendesk-tasks.md +++ b//connect/latest/adminguide/integrate-zendesk-tasks.md @@ -7 +7 @@ -Enable the events connector for Amazon EventBridgeIntegrate Zendesk with Amazon Connect for task creationWhat to do when is a connection isn't successfully established +Enable the events connector for Amazon EventBridgeIntegrate Zendesk with Connect Customer for task creationWhat to do when is a connection isn't successfully established @@ -13 +13 @@ Enable the events connector for Amazon EventBridgeIntegrate Zendesk with Amazon -If you don't already have the EventBridge connector for Zendesk enabled, you need to set it up first. Otherwise, go to Step 2: Integrate Zendesk with Amazon Connect for task creation. +If you don't already have the EventBridge connector for Zendesk enabled, you need to set it up first. Otherwise, go to Step 2: Integrate Zendesk with Connect Customer for task creation. @@ -28 +28 @@ If you don't already have the EventBridge connector for Zendesk enabled, you nee -## Step 2: Integrate Zendesk with Amazon Connect for task creation +## Step 2: Integrate Zendesk with Connect Customer for task creation @@ -32 +32 @@ If you don't already have the EventBridge connector for Zendesk enabled, you nee -If you use custom AWS Identity and Access Management (IAM) policies, for a list of the required IAM permissions to set up Amazon Connect Tasks, see [Tasks page](./security-iam-amazon-connect-permissions.html#tasks-page). +If you use custom AWS Identity and Access Management (IAM) policies, for a list of the required IAM permissions to set up Connect Customer Tasks, see [Tasks page](./security-iam-amazon-connect-permissions.html#tasks-page). @@ -34 +34 @@ If you use custom AWS Identity and Access Management (IAM) policies, for a list - 1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). + 1. Open the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). @@ -36 +36 @@ If you use custom AWS Identity and Access Management (IAM) policies, for a list - 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Amazon Connect URL. The following image shows the **Amazon Connect virtual contact center instances** page, with a box around the instance alias. + 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Connect Customer URL. The following image shows the **Connect Customer virtual contact center instances** page, with a box around the instance alias. @@ -38 +38 @@ If you use custom AWS Identity and Access Management (IAM) policies, for a list - + @@ -74 +74 @@ The following image shows the requirements for Zendesk. In this procedure, we wa - 10. Return to the **Establish connection** page in Amazon Connect choose **Next**. + 10. Return to the **Establish connection** page in Connect Customer choose **Next**. @@ -76 +76 @@ The following image shows the requirements for Zendesk. In this procedure, we wa - 11. On the **Establish connection** page, you'll see the message that Amazon Connect has successfully connected with Zendesk. Choose **Next**. + 11. On the **Establish connection** page, you'll see the message that Connect Customer has successfully connected with Zendesk. Choose **Next**. @@ -82 +82 @@ The following image shows the requirements for Zendesk. In this procedure, we wa -This creates a connection that associates the EventBridge resource for Zendesk to Amazon Connect. +This creates a connection that associates the EventBridge resource for Zendesk to Connect Customer. @@ -93 +93 @@ This creates a connection that associates the EventBridge resource for Zendesk t -You're done! Next, add rules that tell Amazon Connect when to create a task and how to route it. For instructions, see [Create rules that generate tasks for third-party integrations in Amazon Connect](./add-rules-task-creation.html). +You're done! Next, add rules that tell Connect Customer when to create a task and how to route it. For instructions, see [Create rules that generate tasks for third-party integrations in Connect Customer](./add-rules-task-creation.html). @@ -101 +101 @@ A connection might fail to create a task if you do not correctly select the **Su -There is also another case where you may not have selected the correct AWS Region that the Amazon Connect instance is in, when setting up EventBridge. To fix: +There is also another case where you may not have selected the correct AWS Region that the Connect Customer instance is in, when setting up EventBridge. To fix: @@ -107 +107 @@ There is also another case where you may not have selected the correct AWS Regio - 3. In the Amazon Connect console, restart the flow. + 3. In the Connect Customer console, restart the flow. @@ -120 +120 @@ Set up application integration for Salesforce using Amazon AppFlow -Monitor task creation in Amazon Connect +Monitor task creation in Connect Customer