AWS connect documentation change
Summary
Updated service name references from 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
Changes are purely branding/naming updates without modifying security configurations, encryption settings, or access controls. The existing security reference to AWS KMS encryption remains unchanged.
Diff
diff --git a/connect/latest/adminguide/integrate-external-applications-appflow.md b/connect/latest/adminguide/integrate-external-applications-appflow.md index 5812a1d33..1fbb9a987 100644 --- a//connect/latest/adminguide/integrate-external-applications-appflow.md +++ b//connect/latest/adminguide/integrate-external-applications-appflow.md @@ -11 +11 @@ Before you begin -These integrations use Amazon AppFlow to provide periodic updates to Amazon Connect Customer Profiles. The below steps provide guidance on configuring a connector of your choosing using Amazon AppFlow, configure data mappings, and configure integrations to ingest your customer data. +These integrations use Amazon AppFlow to provide periodic updates to Connect Customer Customer Profiles. The below steps provide guidance on configuring a connector of your choosing using Amazon AppFlow, configure data mappings, and configure integrations to ingest your customer data. @@ -19 +19 @@ For more information on Amazon AppFlow supported connectors see [Supported sourc -When you enable Amazon Connect Customer Profiles you create a Customer Profiles domain, which is a container for all data, such as customer profiles, object types, profile keys, and encryption keys. The following are guidelines for creating Customer Profile domains: +When you enable Connect Customer Customer Profiles you create a Customer Profiles domain, which is a container for all data, such as customer profiles, object types, profile keys, and encryption keys. The following are guidelines for creating Customer Profile domains: @@ -21 +21 @@ When you enable Amazon Connect Customer Profiles you create a Customer Profiles - * Each Amazon Connect instance can only be associated with one domain. + * Each Connect Customer instance can only be associated with one domain. @@ -25 +25 @@ When you enable Amazon Connect Customer Profiles you create a Customer Profiles - * All the external application integrations you create are at a domain level. All of the Amazon Connect instances associated with a domain inherit the domain's integrations. + * All the external application integrations you create are at a domain level. All of the Connect Customer instances associated with a domain inherit the domain's integrations. @@ -30 +30 @@ When you enable Amazon Connect Customer Profiles you create a Customer Profiles -**Prerequisite: Enable Customer profiles in your Amazon Connect instance** +**Prerequisite: Enable Customer profiles in your Connect Customer instance** @@ -32 +32 @@ When you enable Amazon Connect Customer Profiles you create a Customer Profiles - 1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). + 1. Open the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). @@ -34 +34 @@ When you enable Amazon Connect Customer Profiles you create a Customer Profiles - 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Amazon Connect URL. The following image shows the **Amazon Connect virtual contact center instances** page, with a box around the instance alias. + 2. On the instances page, choose the instance alias. The instance alias is also your **instance name** , which appears in your Connect Customer URL. The following image shows the **Connect Customer virtual contact center instances** page, with a box around the instance alias. @@ -58 +58 @@ In the form, you will be required to complete all the mandatory fields to create -You can add an external application integration to an Amazon Connect Customer Profiles domain by using Amazon AppFlow by following steps below. You must create a flow for your data source in the Amazon AppFlow console and set Amazon Connect Customer Profiles as the destination prior to continuing in the Customer Profiles console. If you created a flow more than 14 days ago, it has expired and you will need to create a new flow for your integration. +You can add an external application integration to an Connect Customer Customer Profiles domain by using Amazon AppFlow by following steps below. You must create a flow for your data source in the Amazon AppFlow console and set Connect Customer Customer Profiles as the destination prior to continuing in the Customer Profiles console. If you created a flow more than 14 days ago, it has expired and you will need to create a new flow for your integration. @@ -70 +70 @@ You can optionally perform data transformations such as `Arithmetic`, `Filter`, - 3. You can leave the **Data encryption** section as it is since your Amazon Connect Customer Profiles domain already has an existing AWS KMS key that will be used for this Flow. You can optionally create tags and then choose **Next**. + 3. You can leave the **Data encryption** section as it is since your Connect Customer Customer Profiles domain already has an existing AWS KMS key that will be used for this Flow. You can optionally create tags and then choose **Next**. @@ -86 +86 @@ You can optionally perform data transformations such as `Arithmetic`, `Filter`, - 7. In the **Destination details** section, select Amazon Connect as the Destination name in the dropdown and select the Customer profile domain created in the previous prerequisite step. + 7. In the **Destination details** section, select Connect Customer as the Destination name in the dropdown and select the Customer profile domain created in the previous prerequisite step. @@ -117 +117 @@ For more detailed information on data mappings, see [Object type mapping](https: - 1. Log into your AWS Management Console, select **Amazon Connect**. and choose Customer Profiles under your connect instance alias. + 1. Log into your AWS Management Console, select **Connect Customer**. and choose Customer Profiles under your connect instance alias. @@ -119 +119 @@ For more detailed information on data mappings, see [Object type mapping](https: - + @@ -150 +150 @@ Once the data mapping set up is done for an external application, you will set u - 1. Log into your AWS Management Console, select **Amazon Connect**. and choose Customer Profiles under your connect instance alias. + 1. Log into your AWS Management Console, select **Connect Customer**. and choose Customer Profiles under your connect instance alias. @@ -175 +175 @@ Once the data mapping set up is done for an external application, you will set u -### View the unified customer profile in Amazon Connect Customer Profile Agent CCP +### View the unified customer profile in Connect Customer Customer Profile Agent CCP @@ -177 +177 @@ Once the data mapping set up is done for an external application, you will set u -Your agents will now be able to view customer data that has been imported from an external application by logging in to the Amazon Connect Agent CCP. For more information on connecting to the Amazon Connect Agent CCP, see [Agent application: Everything in one place](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-contact-control-panel.html#use-agent-application). +Your agents will now be able to view customer data that has been imported from an external application by logging in to the Connect Customer Agent CCP. For more information on connecting to the Connect Customer Agent CCP, see [Agent application: Everything in one place](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-contact-control-panel.html#use-agent-application).