AWS connect documentation change
Summary
Updated branding from 'Amazon Connect chat' to 'Connect Customer chat' throughout the document, including titles, SDK names, and service references.
Security assessment
The changes are purely cosmetic branding updates. There are no security-related modifications, vulnerability fixes, or new security features mentioned. The text still references the same secure communication mechanisms without changes to security implementation.
Diff
diff --git a/connect/latest/adminguide/integrate-chat-with-mobile.md b/connect/latest/adminguide/integrate-chat-with-mobile.md index d50232f01..cc51e215b 100644 --- a//connect/latest/adminguide/integrate-chat-with-mobile.md +++ b//connect/latest/adminguide/integrate-chat-with-mobile.md @@ -7 +7 @@ -Which integration option to useAmazon Connect chat integration workflowGet started with Amazon Connect chat integration +Which integration option to useConnect Customer chat integration workflowGet started with Connect Customer chat integration @@ -9 +9 @@ Which integration option to useAmazon Connect chat integration workflowGet start -# Integrate Amazon Connect chat into a mobile application +# Integrate Connect Customer chat into a mobile application @@ -11 +11 @@ Which integration option to useAmazon Connect chat integration workflowGet start -This topic explains how to integrate Amazon Connect Chat into your mobile application. You can use one of the following options: +This topic explains how to integrate Connect Customer Chat into your mobile application. You can use one of the following options: @@ -15 +15 @@ This topic explains how to integrate Amazon Connect Chat into your mobile applic - * The Amazon Connect Chat SDKs for iOS and Android + * The Connect Customer Chat SDKs for iOS and Android @@ -22 +22 @@ This topic explains how to integrate Amazon Connect Chat into your mobile applic -Use the Amazon Connect [StartChatContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartChatContact.html) API to initiate contact. +Use the Connect Customer [StartChatContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartChatContact.html) API to initiate contact. @@ -28 +28 @@ Use the Amazon Connect [StartChatContact](https://docs.aws.amazon.com/connect/la - * Amazon Connect chat integration workflow + * Connect Customer chat integration workflow @@ -30 +30 @@ Use the Amazon Connect [StartChatContact](https://docs.aws.amazon.com/connect/la - * Get started with Amazon Connect chat integration + * Get started with Connect Customer chat integration @@ -41 +41 @@ This section provides a description of each integration option to help you decid -The Amazon Connect Chat WebView integration allows you to embed the full chat experience into your mobile applications with minimal development effort. This method uses `WebView` on Android and `WKWebView` on iOS to provide a seamless and comprehensive chat interface. It is ideal for teams looking for a quick, out-of-the-box solution to integrate chat functionality without extensive customizations. +The Connect Customer Chat WebView integration allows you to embed the full chat experience into your mobile applications with minimal development effort. This method uses `WebView` on Android and `WKWebView` on iOS to provide a seamless and comprehensive chat interface. It is ideal for teams looking for a quick, out-of-the-box solution to integrate chat functionality without extensive customizations. @@ -43 +43 @@ The Amazon Connect Chat WebView integration allows you to embed the full chat ex -This approach ensures secure communication and leverages the web-based Amazon Connect chat interface. However, you will need to configure your app to handle cookies and JavaScript properly. +This approach ensures secure communication and leverages the web-based Connect Customer chat interface. However, you will need to configure your app to handle cookies and JavaScript properly. @@ -45 +45 @@ This approach ensures secure communication and leverages the web-based Amazon Co -For more information on implementing WebView integration, see the Amazon Connect chat [UI Examples](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/tree/master/mobileChatExamples) GitHub repository. +For more information on implementing WebView integration, see the Connect Customer chat [UI Examples](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/tree/master/mobileChatExamples) GitHub repository. @@ -49 +49 @@ For more information on implementing WebView integration, see the Amazon Connect -### Amazon Connect Chat SDKs for Mobile +### Connect Customer Chat SDKs for Mobile @@ -51 +51 @@ For more information on implementing WebView integration, see the Amazon Connect -The Amazon Connect Chat SDKs for iOS and Android simplify the integration of Amazon Connect chat for native mobile applications. The SDKs help handle client side chat logic and back-end communications similar to the Amazon Connect ChatJS Library. +The Connect Customer Chat SDKs for iOS and Android simplify the integration of Connect Customer chat for native mobile applications. The SDKs help handle client side chat logic and back-end communications similar to the Amazon Connect ChatJS Library. @@ -53 +53 @@ The Amazon Connect Chat SDKs for iOS and Android simplify the integration of Ama -The Amazon Connect Chat SDKs wrap the Amazon Connect Participant Service APIs and abstracts away the management of the chat session and WebSocket. This allows you to focus on the user interface and experience while relying on the Amazon Connect Chat SDK to interact with all the back-end services. This approach still requires you to use your own chat back end to call the Amazon Connect `StartChatContact` API to initiate contact. +The Connect Customer Chat SDKs wrap the Connect Customer Participant Service APIs and abstracts away the management of the chat session and WebSocket. This allows you to focus on the user interface and experience while relying on the Connect Customer Chat SDK to interact with all the back-end services. This approach still requires you to use your own chat back end to call the Connect Customer `StartChatContact` API to initiate contact. @@ -55 +55 @@ The Amazon Connect Chat SDKs wrap the Amazon Connect Participant Service APIs an - * For more information on the Swift-based iOS SDK, see the [Amazon Connect Chat SDK for iOS](https://github.com/amazon-connect/amazon-connect-chat-ios) GitHub page. + * For more information on the Swift-based iOS SDK, see the [Connect Customer Chat SDK for iOS](https://github.com/amazon-connect/amazon-connect-chat-ios) GitHub page. @@ -57 +57 @@ The Amazon Connect Chat SDKs wrap the Amazon Connect Participant Service APIs an - * For more information on the Kotlin-based Android SDK, see the [Amazon Connect Chat SDK for Android ](https://github.com/amazon-connect/amazon-connect-chat-android) GitHub page. + * For more information on the Kotlin-based Android SDK, see the [Connect Customer Chat SDK for Android ](https://github.com/amazon-connect/amazon-connect-chat-android) GitHub page. @@ -66 +66 @@ The Amazon Connect Chat SDKs wrap the Amazon Connect Participant Service APIs an -Amazon Connect Chat React Native integration offers a cross-platform solution. It enables teams to build chat functionality for both Android and iOS with a shared codebase. This method balances customization and development efficiency while leveraging React Native's capabilities for creating robust mobile applications. +Connect Customer Chat React Native integration offers a cross-platform solution. It enables teams to build chat functionality for both Android and iOS with a shared codebase. This method balances customization and development efficiency while leveraging React Native's capabilities for creating robust mobile applications. @@ -72 +72 @@ This integration uses native bridges to access advanced features and ensures con -## Amazon Connect chat integration workflow +## Connect Customer chat integration workflow @@ -76 +76 @@ The following diagram shows the programming flow between a customer using a mobi - + @@ -80 +80 @@ The following diagram shows the programming flow between a customer using a mobi - 1. When a customer starts a chat in the mobile app, the app should send a request to Amazon Connect using the [StartChatContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartChatContact.html) API. This requires specific parameters, such as the API endpoint and IDs for the [instance](./amazon-connect-instances.html) and [contact](./connect-contact-flows.html) flow, to authenticate and initiate the chat. + 1. When a customer starts a chat in the mobile app, the app should send a request to Connect Customer using the [StartChatContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartChatContact.html) API. This requires specific parameters, such as the API endpoint and IDs for the [instance](./amazon-connect-instances.html) and [contact](./connect-contact-flows.html) flow, to authenticate and initiate the chat. @@ -84 +84 @@ The following diagram shows the programming flow between a customer using a mobi - 3. The app's UI passes the `StartChatContact` response to the mobile SDK in order for the SDK to properly communicate with the [Amazon Connect Participant Service](https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Participant_Service.html) and set up the customer’s chat session. + 3. The app's UI passes the `StartChatContact` response to the mobile SDK in order for the SDK to properly communicate with the [Connect Customer Participant Service](https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Participant_Service.html) and set up the customer’s chat session. @@ -88 +88 @@ The following diagram shows the programming flow between a customer using a mobi - 5. Under the hood, the SDK interacts with the [Amazon Connect Participant Service](https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Participant_Service.html) using the [AWS SDK](https://aws.amazon.com/developer/tools/). The communication with the Amazon Connect Participant Service is responsible for all customer interactions with the chat session. This includes actions such as `CreateParticipantConnection`, `SendMessage`, `GetTranscript`, or `DisconnectParticipant`. + 5. Under the hood, the SDK interacts with the [Connect Customer Participant Service](https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Participant_Service.html) using the [AWS SDK](https://aws.amazon.com/developer/tools/). The communication with the Connect Customer Participant Service is responsible for all customer interactions with the chat session. This includes actions such as `CreateParticipantConnection`, `SendMessage`, `GetTranscript`, or `DisconnectParticipant`. @@ -95 +95 @@ The following diagram shows the programming flow between a customer using a mobi -## Get started with Amazon Connect chat integration +## Get started with Connect Customer chat integration @@ -97 +97 @@ The following diagram shows the programming flow between a customer using a mobi -The following steps and resources will help you get started with integrating Amazon Connect Chat into your native mobile applications: +The following steps and resources will help you get started with integrating Connect Customer Chat into your native mobile applications: @@ -101 +101 @@ The following steps and resources will help you get started with integrating Ama - 2. For examples that show how to build your mobile chat UI powered by the Amazon Connect Chat SDKs, check out our [UI Examples](https://github.com/amazon-connect/amazon-connect-chat-ui-examples) GitHub project. + 2. For examples that show how to build your mobile chat UI powered by the Connect Customer Chat SDKs, check out our [UI Examples](https://github.com/amazon-connect/amazon-connect-chat-ui-examples) GitHub project. @@ -103 +103 @@ The following steps and resources will help you get started with integrating Ama -Refer to our sample [iOS](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/tree/master/mobileChatExamples/iOSChatExample) and [Android](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/tree/master/mobileChatExamples/androidChatExample) chat examples that showcase how to power a chat application using the Amazon Connect Chat SDK for iOS/Android. +Refer to our sample [iOS](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/tree/master/mobileChatExamples/iOSChatExample) and [Android](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/tree/master/mobileChatExamples/androidChatExample) chat examples that showcase how to power a chat application using the Connect Customer Chat SDK for iOS/Android. @@ -105 +105 @@ Refer to our sample [iOS](https://github.com/amazon-connect/amazon-connect-chat- - 3. Check out the [Amazon Connect Chat SDK for iOS](https://github.com/amazon-connect/amazon-connect-chat-ios) and [Amazon Connect Chat SDK for Android](https://github.com/amazon-connect/amazon-connect-chat-android) GitHub pages. The GitHub page contains API documentation and an implementation guide that explains any prerequisites and installation steps. + 3. Check out the [Connect Customer Chat SDK for iOS](https://github.com/amazon-connect/amazon-connect-chat-ios) and [Connect Customer Chat SDK for Android](https://github.com/amazon-connect/amazon-connect-chat-android) GitHub pages. The GitHub page contains API documentation and an implementation guide that explains any prerequisites and installation steps. @@ -109 +109 @@ Refer to our sample [iOS](https://github.com/amazon-connect/amazon-connect-chat- - 5. If there are any questions or issues regarding the set up or use of the Amazon Connect Chat SDK on your mobile applications, you can file an issue on either the [Amazon Connect Chat SDK for iOS Issues](https://github.com/amazon-connect/amazon-connect-chat-ios/issues) page or the [Amazon Connect Chat SDK for Android Issues](https://github.com/amazon-connect/amazon-connect-chat-android/issues) page. If there is an issue with the mobile chat UI examples, you can file an issue on the [Amazon Connect Chat UI Examples Issues](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/issues) page. + 5. If there are any questions or issues regarding the set up or use of the Connect Customer Chat SDK on your mobile applications, you can file an issue on either the [Connect Customer Chat SDK for iOS Issues](https://github.com/amazon-connect/amazon-connect-chat-ios/issues) page or the [Connect Customer Chat SDK for Android Issues](https://github.com/amazon-connect/amazon-connect-chat-android/issues) page. If there is an issue with the mobile chat UI examples, you can file an issue on the [Connect Customer Chat UI Examples Issues](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/issues) page.