AWS connect documentation change
Summary
Updated all references from 'Amazon Connect' to 'Connect Customer' and expanded time zone detection configuration options
Security assessment
The changes are purely branding updates (renaming 'Amazon Connect' to 'Connect Customer') and functional enhancements to time zone detection logic. There is no evidence of security vulnerability fixes, security incident references, or new security controls. The added time zone configuration options improve operational functionality but don't introduce security features or address security weaknesses.
Diff
diff --git a/connect/latest/adminguide/how-to-create-campaigns.md b/connect/latest/adminguide/how-to-create-campaigns.md index 4e2bbb4c8..ef039a03f 100644 --- a//connect/latest/adminguide/how-to-create-campaigns.md +++ b//connect/latest/adminguide/how-to-create-campaigns.md @@ -9 +9 @@ Outbound campaigns channel configurationsAttemptsCampaign set up and Cycling thr -# Create an outbound campaign in Amazon Connect +# Create an outbound campaign in Connect Customer @@ -11 +11 @@ Outbound campaigns channel configurationsAttemptsCampaign set up and Cycling thr - 1. Open the Amazon Connect Outbound campaigns page from the Amazon Connect admin website. + 1. Open the Connect Customer Outbound campaigns page from the Connect Customer admin website. @@ -13 +13 @@ Outbound campaigns channel configurationsAttemptsCampaign set up and Cycling thr - + @@ -25 +25 @@ You have two options to create an outbound campaigns. Use visual journey builder -You can also use your own recipient list or campaign management tool by choosing **Host external campaign**. For more information on setting up a campaign with your own resources, see the [High Volume Outbound Communication with Amazon Connect Outbound Campaigns](https://aws.amazon.com/blogs/aws/new-high-volume-outbound-communication-with-amazon-connect-outbound-campaigns/) blog post. +You can also use your own recipient list or campaign management tool by choosing **Host external campaign**. For more information on setting up a campaign with your own resources, see the [High Volume Outbound Communication with Connect Customer Outbound Campaigns](https://aws.amazon.com/blogs/aws/new-high-volume-outbound-communication-with-amazon-connect-outbound-campaigns/) blog post. @@ -53 +53 @@ Email - 1. Select an [Outgoing email address](./create-email-address1.html) to send the email from. This address must be one already added to your Amazon Connect Instance. + 1. Select an [Outgoing email address](./create-email-address1.html) to send the email from. This address must be one already added to your Connect Customer Instance. @@ -73 +73 @@ Agent Assisted Voice - 3. Select a **Source Phone Number**. This is a phone number associated with the Amazon Connect instance. + 3. Select a **Source Phone Number**. This is a phone number associated with the Connect Customer instance. @@ -80 +80 @@ Agent Assisted Voice - * Not all phone numbers can be used for Amazon Connect Outbound campaigns. Outside of the US, UK, Japan, you need to check whether your number is outbound campaigns capable. If you have problems with a specific number not working, contact AWS Support to verify whether your number can be enabled for Outbound campaigns calls. + * Not all phone numbers can be used for Connect Customer Outbound campaigns. Outside of the US, UK, Japan, you need to check whether your number is outbound campaigns capable. If you have problems with a specific number not working, contact AWS Support to verify whether your number can be enabled for Outbound campaigns calls. @@ -82 +82 @@ Agent Assisted Voice - * Telecom regulations in certain countries dictate use of phone numbers from specific carriers for outbound calling. For more information, see the [Amazon Connect Telecoms Country Coverage Guide](https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf) to learn more. + * Telecom regulations in certain countries dictate use of phone numbers from specific carriers for outbound calling. For more information, see the [Connect Customer Telecoms Country Coverage Guide](https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf) to learn more. @@ -117 +117 @@ If two campaigns are idle and only third one has contacts, it get full capacity. - * For preview dialing mode, a contact is enqueued only when there is a [Transfer to queue](./transfer-to-queue.html) set in the flow. For a list of supported blocks, see **Chat** channel of [Supported channels for flow blocks in Amazon Connect](./block-support-by-channel.html). + * For preview dialing mode, a contact is enqueued only when there is a [Transfer to queue](./transfer-to-queue.html) set in the flow. For a list of supported blocks, see **Chat** channel of [Supported channels for flow blocks in Connect Customer](./block-support-by-channel.html). @@ -142 +142 @@ Automated Voice - 2. Select a **Source Phone Number**. This is a phone number associated with your Amazon Connect instance. + 2. Select a **Source Phone Number**. This is a phone number associated with your Connect Customer instance. @@ -149 +149 @@ Automated Voice - * Not all phone numbers can be used for Amazon Connect Outbound campaigns. Outside of the US, UK, Japan, you need to check whether your number is outbound campaigns capable. If you have problems with a specific number not working, contact AWS Support to verify whether your number can be enabled for Outbound campaigns calls. + * Not all phone numbers can be used for Connect Customer Outbound campaigns. Outside of the US, UK, Japan, you need to check whether your number is outbound campaigns capable. If you have problems with a specific number not working, contact AWS Support to verify whether your number can be enabled for Outbound campaigns calls. @@ -179 +179 @@ WhatsApp -To enable Amazon Connect Outbound Campaigns to send messages and Amazon Q Connect to manage and create WhatsApp message templates, your WhatsApp Business Account (WABA) in AWS End User Messaging Social must be tagged with `AmazonConnectEnabled`: `True`. +To enable Connect Customer Outbound Campaigns to send messages and Amazon Q Connect to manage and create WhatsApp message templates, your WhatsApp Business Account (WABA) in AWS End User Messaging Social must be tagged with `AmazonConnectEnabled`: `True`. @@ -181 +181 @@ To enable Amazon Connect Outbound Campaigns to send messages and Amazon Q Connec -If you linked your WABA to Amazon Connect after WhatsApp support for Amazon Connect Outbound Campaigns was launched, this tag is automatically applied. For WABAs linked before this launch, you must manually add this tag to enable these capabilities. +If you linked your WABA to Connect Customer after WhatsApp support for Connect Customer Outbound Campaigns was launched, this tag is automatically applied. For WABAs linked before this launch, you must manually add this tag to enable these capabilities. @@ -218 +218 @@ For **critical campaigns** , you have the option to **opt out** of total communi - * Amazon Connect Outbound Campaigns measures a day as a rolling 24 hour window from the current moment. + * Connect Customer Outbound Campaigns measures a day as a rolling 24 hour window from the current moment. @@ -263 +263 @@ Disposition code in the UI | Campaign event ID | Description -**Bounced** | `Bounce` | An issue related to the recipient's email or server permanently rejected the email, preventing Amazon Connect from delivering the message. +**Bounced** | `Bounce` | An issue related to the recipient's email or server permanently rejected the email, preventing Connect Customer from delivering the message. @@ -384 +384 @@ In order for the Campaign to determine appropriate time to attempt communication -The time zone selected will be used for all recipients. Select this option if you know the time zone of all recipients in your segment or if you want all communications sent at the same moment in time. +The time zone selected will be used for all recipients. Select this option if you know the time zone of all recipients in your segment or if you want to send all communications in the same time zone. @@ -388 +388,11 @@ The time zone selected will be used for all recipients. Select this option if yo -Amazon Connect Outbound Campaigns use the provided [Address](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-customer-profiles_CreateProfile.html#connect-connect-customer-profiles_CreateProfile-request-Address) and/or the area code from the [Phone Number](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-customer-profiles_CreateProfile.html#connect-connect-customer-profiles_CreateProfile-request-PhoneNumber) to infer the recipients time zone. If the time zone cannot be determined (for example, if either the Address and/or Phone Number is missing or is invalid), the recipient will be dropped from the Campaign. Select this option if it's important to send communications to recipients only during their specific local times. +Connect Customer Outbound Campaigns use the provided [Address](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-customer-profiles_CreateProfile.html#connect-connect-customer-profiles_CreateProfile-request-Address) and/or the area code from the [Phone Number](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-customer-profiles_CreateProfile.html#connect-connect-customer-profiles_CreateProfile-request-PhoneNumber) to infer the recipients time zone. If the time zone can't be determined (for example, if either the Address and/or Phone Number is missing or is invalid), the recipient will be dropped from the Campaign. Select this option if it's important to send communications to recipients only during their specific local times. + +When you select **Recipient's local time zone** , you configure the following settings: + + * **Detect recipient's local time zone** — Choose the method used to detect the recipient's time zone. Connect Customer Outbound Campaigns use a profile's [Address](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-customer-profiles_CreateProfile.html#connect-connect-customer-profiles_CreateProfile-request-Address) and/or [Phone Number](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-customer-profiles_CreateProfile.html#connect-connect-customer-profiles_CreateProfile-request-PhoneNumber)'s area code to infer the recipient's time zone. + + * **Profile attributes to use for time zone detection** — Choose the scope of profile attributes used for time zone detection: + + * **Primary only** — Uses only the primary phone number and/or address attributes from the recipient's customer profile to determine the time zone. + + * **All available** — Uses all phone number and/or address attributes from the recipient's customer profile to determine the time zone. @@ -397 +407 @@ Amazon Connect Outbound Campaigns use the provided [Address](https://docs.aws.am -The **Active communication time** represents the times during which Amazon Connect Outbound campaigns may send communications for this campaign. To add active communication times: +The **Active communication time** represents the times during which Connect Customer Outbound campaigns may send communications for this campaign. To add active communication times: @@ -403 +413 @@ The **Active communication time** represents the times during which Amazon Conne - 3. Select the time frame during which Amazon Connect Outbound campaigns can send communications on the given day. + 3. Select the time frame during which Connect Customer Outbound campaigns can send communications on the given day. @@ -410 +420 @@ The **Active communication time** represents the times during which Amazon Conne - * Amazon Connect Outbound campaigns will evaluate the **From** and **To** times relative to either the **Standard time zone** or the **Recipient's local time zone** , whichever is specified. + * Connect Customer Outbound campaigns will evaluate the **From** and **To** times relative to either the **Standard time zone** or the **Recipient's local time zone** , whichever is specified. @@ -446 +456 @@ Specify when you want your campaign to begin: - * **Expiry Date and Time** : The date and time at which Amazon Connect Outbound campaigns should end the campaign. An expired campaign appears with a **Completed** status a few moments after expiry time. + * **Expiry Date and Time** : The date and time at which Connect Customer Outbound campaigns should end the campaign. An expired campaign appears with a **Completed** status a few moments after expiry time.