AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the documentation
Security assessment
The changes are purely branding updates (replacing 'Amazon Connect' with 'Connect Customer'). No security vulnerabilities, features, or configurations were modified or added. This appears to be a product name standardization without security implications.
Diff
diff --git a/connect/latest/adminguide/get-customer-input.md b/connect/latest/adminguide/get-customer-input.md index fd076bf76..22c29b3c1 100644 --- a//connect/latest/adminguide/get-customer-input.md +++ b//connect/latest/adminguide/get-customer-input.md @@ -9 +9 @@ DescriptionUse cases for this blockContact typesFlow typesHow to configure this -# Flow block in Amazon Connect: Get customer input +# Flow block in Connect Customer: Get customer input @@ -67 +67 @@ Transfer to queue flow | Yes -You can configure the Get customer input block by using the Amazon Connect admin website, or by using the [GetParticipantInput](https://docs.aws.amazon.com/connect/latest/APIReference/participant-actions-getparticipantinput.html) action in the Amazon Connect Flow language, or the [ConnectParticipantWithLexBot](https://docs.aws.amazon.com/connect/latest/APIReference/participant-actions-connectparticipantwithlexbot.html) and [Compare](https://docs.aws.amazon.com/connect/latest/APIReference/flow-control-actions-compare.html) actions. +You can configure the Get customer input block by using the Connect Customer admin website, or by using the [GetParticipantInput](https://docs.aws.amazon.com/connect/latest/APIReference/participant-actions-getparticipantinput.html) action in the Connect Customer Flow language, or the [ConnectParticipantWithLexBot](https://docs.aws.amazon.com/connect/latest/APIReference/participant-actions-connectparticipantwithlexbot.html) and [Compare](https://docs.aws.amazon.com/connect/latest/APIReference/flow-control-actions-compare.html) actions. @@ -96 +96 @@ Choose from the following options to select a prompt to be played to the custome - * **Select from the prompt library (audio)** : You can choose from one of the pre-recorded prompts included with Amazon Connect, or use the Amazon Connect admin website to record and upload your own prompt. + * **Select from the prompt library (audio)** : You can choose from one of the pre-recorded prompts included with Connect Customer, or use the Connect Customer admin website to record and upload your own prompt. @@ -100 +100 @@ Choose from the following options to select a prompt to be played to the custome - * **Text-to-speech or chat text** : You can enter prompt to be played in plain text or SSML. These text-based prompts are played as audio prompts to customers using Amazon Polly. SSML-enhanced input text gives you more control over how Amazon Connect generates speech from the text that you provide. You can customize and control aspects of speech, such as pronunciation, volume, and speed. + * **Text-to-speech or chat text** : You can enter prompt to be played in plain text or SSML. These text-based prompts are played as audio prompts to customers using Amazon Polly. SSML-enhanced input text gives you more control over how Connect Customer generates speech from the text that you provide. You can customize and control aspects of speech, such as pronunciation, volume, and speed. @@ -202 +202 @@ There are a few ways you can add intents: -When you select a Lex bot ARN and alias from a dropdown lists, you can add intents for that bot by searching using locale. In order for intents to be listed, the bot must have an Amazon Connect tag and the bot alias must have a version associated with it. +When you select a Lex bot ARN and alias from a dropdown lists, you can add intents for that bot by searching using locale. In order for intents to be listed, the bot must have an Connect Customer tag and the bot alias must have a version associated with it. @@ -212 +212 @@ The **Intents** dropdown box does not list intents for Amazon Lex V1 bots, cross - 3. Return to the Amazon Connect admin website. Refresh the flow designer to see the selections in **Get customer input** block. + 3. Return to the Connect Customer admin website. Refresh the flow designer to see the selections in **Get customer input** block. @@ -216 +216 @@ The **Intents** dropdown box does not list intents for Amazon Lex V1 bots, cross - 1. In Amazon Connect admin website, choose **Routing** , **Flows** , the bot, **Aliases**. Verify that **Use in flow and flow modules** is enabled, as shown in the following image. + 1. In Connect Customer admin website, choose **Routing** , **Flows** , the bot, **Aliases**. Verify that **Use in flow and flow modules** is enabled, as shown in the following image. @@ -288 +288 @@ Amazon Lex -How long the customer speaks before the input is truncated and returned to Amazon Connect. You can increase the time when a lot of input is expected or you want to give customers more time to provide information. +How long the customer speaks before the input is truncated and returned to Connect Customer. You can increase the time when a lot of input is expected or you want to give customers more time to provide information. @@ -322 +322 @@ Amazon Lex (Classic) -How long the customer speaks before the input is truncated and returned to Amazon Connect. You can increase the time when a lot of input is expected or you want to give customers more time to provide information. +How long the customer speaks before the input is truncated and returned to Connect Customer. You can increase the time when a lot of input is expected or you want to give customers more time to provide information. @@ -536 +536 @@ For more information, see [Set Touchtone Buffer Behavior](./set-touchtone-buffer - * For information about choosing a prompt from the Amazon Connect library or an S3 bucket, see the [Play prompt](./play.html) block. + * For information about choosing a prompt from the Connect Customer library or an S3 bucket, see the [Play prompt](./play.html) block. @@ -548 +548 @@ For more information, see [Set Touchtone Buffer Behavior](./set-touchtone-buffer - 2. Amazon Connect console provided session attributes: Defined in the **Get customer input** block. + 2. Connect Customer console provided session attributes: Defined in the **Get customer input** block. @@ -578 +578 @@ For example, you have a Get_Account_Number bot. In the flow, you have two **Get - * If DTMF input is provided to a Lex bot using Amazon Connect, the customer input is made available as a [Lex request attribute](https://docs.aws.amazon.com/lex/latest/dg/context-mgmt-request-attribs.html). The attribute name is `x-amz-lex:dtmf-transcript` and the value can be a maximum of 1024 characters. + * If DTMF input is provided to a Lex bot using Connect Customer, the customer input is made available as a [Lex request attribute](https://docs.aws.amazon.com/lex/latest/dg/context-mgmt-request-attribs.html). The attribute name is `x-amz-lex:dtmf-transcript` and the value can be a maximum of 1024 characters. @@ -623 +623 @@ To guarantee the **Store customer input** block in second flow captures all of t -Amazon Connect includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see [Sample flows in Amazon Connect](./contact-flow-samples.html). Following are topics that describe the sample flows which include this block. +Connect Customer includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see [Sample flows in Connect Customer](./contact-flow-samples.html). Following are topics that describe the sample flows which include this block. @@ -625 +625 @@ Amazon Connect includes a set of sample flows. For instructions that explain how - * [Sample inbound flow in Amazon Connect for the first contact experience](./sample-inbound-flow.html) + * [Sample inbound flow in Connect Customer for the first contact experience](./sample-inbound-flow.html) @@ -627 +627 @@ Amazon Connect includes a set of sample flows. For instructions that explain how - * [Sample interruptible queue flow with callback in Amazon Connect](./sample-interruptible-queue.html) + * [Sample interruptible queue flow with callback in Connect Customer](./sample-interruptible-queue.html) @@ -629 +629 @@ Amazon Connect includes a set of sample flows. For instructions that explain how - * [Sample queue configurations flow in Amazon Connect](./sample-queue-configurations.html) + * [Sample queue configurations flow in Connect Customer](./sample-queue-configurations.html) @@ -631 +631 @@ Amazon Connect includes a set of sample flows. For instructions that explain how - * [Sample recording behavior in Amazon Connect](./sample-recording-behavior.html) + * [Sample recording behavior in Connect Customer](./sample-recording-behavior.html) @@ -640 +640 @@ See the following topics to learn more about Amazon Lex and adding prompts. - * [Create conversational AI bots in Amazon Connect](./connect-conversational-ai-bots.html) + * [Create conversational AI bots in Connect Customer](./connect-conversational-ai-bots.html)