AWS connect documentation change
Summary
Updated references from 'Amazon Connect' to 'Connect Customer' in agent workspace documentation, step-by-step guides, and chat implementation instructions.
Security assessment
Changes are exclusively branding terminology updates with no security context, vulnerability remediation, or security feature additions.
Diff
diff --git a/connect/latest/adminguide/generative-ai-powered-self-service.md b/connect/latest/adminguide/generative-ai-powered-self-service.md index e1d7529ec..699e57859 100644 --- a//connect/latest/adminguide/generative-ai-powered-self-service.md +++ b//connect/latest/adminguide/generative-ai-powered-self-service.md @@ -143 +143 @@ You can create a generative AI assistant that gathers information before routing - * Step-by-step guides to present the information to the agents. For more information, see [Display contact context in the agent workspace when a contact begins in Amazon Connect](./display-contact-attributes-sg.html). + * Step-by-step guides to present the information to the agents. For more information, see [Display contact context in the agent workspace when a contact begins in Connect Customer](./display-contact-attributes-sg.html). @@ -179 +179 @@ Following is an example tool definition for disambiguation. You can remove all d -You can configure next best actions in Amazon Connect by using flows. You can also configure automated actions and create step-by-step guides to provide UI-based actions to customers. For more information, see [Step-by-step Guides to set up your Amazon Connect agent workspace](./step-by-step-guided-experiences.html). Connect AI agents saves the selected tool name as a Lex session attribute. The attribute can then be accessed by using the **Check contact attributes** flow block. +You can configure next best actions in Connect Customer by using flows. You can also configure automated actions and create step-by-step guides to provide UI-based actions to customers. For more information, see [Step-by-step Guides to set up your Connect Customer agent workspace](./step-by-step-guided-experiences.html). Connect AI agents saves the selected tool name as a Lex session attribute. The attribute can then be accessed by using the **Check contact attributes** flow block. @@ -206 +206 @@ When using the **Check contact attributes** flow block to determine which tool C -For more information about implementing step-by-step guides in chat, see [Deploy step-by-step guides in Amazon Connect chats](./step-by-step-guides-chat.html). +For more information about implementing step-by-step guides in chat, see [Deploy step-by-step guides in Connect Customer chats](./step-by-step-guides-chat.html).